Lordear ロゎ
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Lordear レビュヌ 19

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TrustScore 5段階評䟡の3.5

3.7

ホヌム センタヌ
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䌁業情報

  1. ホヌム センタヌ

連絡先

3.7

たあたあ

TrustScore 5段階評䟡の3.5

19件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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5぀星のうち5の評䟡

Great customer service

What made my experience great was the communication and persistence to get my order correct. The pictures and descriptions of the sinks didn't match up, in my mind, and their patience in explaining them helped me to make the right choice for my sinks.

2026幎2月10日
5぀星のうち3の評䟡

Wet - it does NOT drain fully.

It does NOT drain fully...always leaves behind about a Tablespoon or more in drain creases - it's always wet UNDER THE WIRE RACK...a slight slope is evident, the grate legs don't touch in center, but quite not enough.

I'VE NEVER HAD AN INSERT ON A STAINLESS UNIT SAY TO KEEP IT DRY. That was very disconcerting.

Slight slope on the Faucet side lip would have been much better than thicker as far as functionality goes.

2026幎1月3日
Lordear ロゎ

Lordear からの回答

Thank you for taking the time to share such detailed feedback. We truly understand how frustrating this experience must be, especially given your past experience with stainless steel sink inserts.

You’re absolutely right—standing water under the wire rack is not what most customers expect, and we’re sorry this has caused disappointment. While our insert is designed with a slight slope to allow drainage, variations in sink installation, countertop leveling, and rack positioning can sometimes affect how completely water drains, particularly around drain creases or under accessories like wire racks.

Regarding the care guidance, the recommendation to keep the surface dry is intended as a preventive measure to reduce water spots and mineral buildup, especially in areas with hard water. That said, we understand how this may have come across as concerning or unexpected, and we appreciate you pointing this out—it helps us improve how we communicate usage and care instructions.

Your comment about the faucet-side lip design is also very valuable. Functional feedback like this is actively shared with our product development team, as we continuously refine slope angles and structural thickness to balance durability and drainage performance.

We would really appreciate the opportunity to make this right. Please reach out to us directly through Trustpilot or our customer support team with your order details, and we’ll be happy to explore possible solutions or adjustments for your specific situation.

Thank you again for your honesty and for helping us improve.

5぀星のうち5の評䟡

Lordear did exactly what they promised

Lordear did exactly what they promised. My sink arrived one day early. It was packed with concern and came without incident, That was great and i look forward to it's installation.

However, they respond very badly with email or phone calls. I have questions about their install instructions and hope to get them on the line.

In Christ,
tom

2025幎12月24日
5぀星のうち5の評䟡

Very nice for the price.

The sink is just as described and packaged well. The box was missing the mounting brackets for the sink, but we received them quickly after notifying the company - no questions and no hassle. Overall, great experience.

2025幎11月24日
5぀星のうち1の評䟡

I’m very disappointed in with this


I’m very disappointed in with this purchase. I tried calling your customer service and got very little help. The water there is no way to adjust the water pressure when you turn the dial to hot water. So when washing dishes the water pressure is so high I get soaked by all water. The sink is fine but the faucet is awful and had I known this I would not have ordered this product. I would like for you to offer some way to fix this problem.

2025幎10月27日
5぀星のうち1の評䟡

The pictures are wrong - you will receive a different item

The sink that shipped to me is not what is shown online - the shape and dimensions are both different. I've spoken to customer service who advised the sink is no longer manufactured the same way as the online photos/dimensions, but the online listing has not changed. I am replacing a sink with a 10 inch apron so I need the replacement sink to have a 10 inch apron. The sink that was shipped to has a 9 inch apron which is not what is listed. I cannot use the sink that was shipped to me. I was offered $100 for the "inconvenience" but instead I requested a full refund and a return shipping label. Since asking for a full refund, Lordear has stopped responding to me. This is likely a scam company.

2025幎9月19日
5぀星のうち5の評䟡

Their customer service was very GOOD

Their customer service was very GOOD! The farm sink I purchased is great! And I recommend the sink and the company!))) very satisfied!

2025幎7月23日
Lordear ロゎ

Lordear からの回答

Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you’re satisfied with your farm sink and our customer service. Providing high-quality products and a seamless experience is at the heart of what we do, and your kind words truly motivate our team.

Your recommendation means the world to us! If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Wishing you many happy moments with your new sink!

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