Lounge Pass レビュー 986

Due to a delayed transfer, my group (9 adults and 2 children) arrived at the Punta Cana B24 Lounge at 16:15. Although our pre-booked window was 15:15 to 18:15, we were denied entry. The staff directed us to the B30 Lounge near our departure gate; however, we were denied entry there as well, with staff stating our access code had expired—despite being well within our three-hour booking window.
No assistance was offered to validate our booking or contact Lounge Pass. To ensure my family had a place to wait for our flight, I was forced to pay an additional $360 out of pocket for entry.
Lounge Pass has declined my initial claim, citing that entry for late arrivals is at the discretion of the lounge. Absolute scam!

I won't be using Lounge pass again. The first and only time I made a booking I accidentally booked the incoming lounge from my connecting flight rather than the outgoing lounge. A simple mistake to correct you'd assume but neither the staff ar the airport, nor the customer service online could help me. Unfortunate for them seeing as this was a tester to try out their services for upcoming trips. A lack of flexibility and solution will leave them out of pocket and prompted me to leave this review, whereas a credit against a future lounge stay might have encouraged me to book the annual pass. Short sighted customer service and lack of solution creation are my pet hates in business, so hopefully someone could explain to them how to run a decent customer service department.

Avoid and beware!!!
I made a booking for Athens airport on 23 March 26.
I had badly sprained my ankle a few days before travelling and this was my going to be my first lounge experience due to my injury. I needed somewhere to rest quietly. However it turned into a nightmare. I hobbled to what I thought was the correct lounge, and when I arrived I was told at reception I had arrived at the wrong lounge. I called customer services, explained I had made an error and asked if they would change my booking. I couldn’t return to the correct lounge as I had passed through security. The first woman on the phone just put the phone down and the second woman was really unhelpful and just kept saying we need 24 hrs to make any changes. I know it was my error, however if I had been able to return to the correct lounge I would have. I explained about security etc and I got nowhere. I am a frequent traveller and I shall always remember this experience and will warn everyone about using these scammers.

Loungen ruoka ollut hyvää, sekä alkoholijuomat monipuolisia, paitsi aamupala aika perusjuttu, ei mitään erikoista. Aamupalalla ruoat melko mauttomia.

Unfortunately, my membership card had expired, and I hadn't checked it before I left for the airport. I couldn't enter the lounge at Stansted. I called the Office, and the lady who answered the phone said that she would sort it out, which she did. I was able to enter the lounge on my return trip. Thank you

We booked through Loungepass for the start of my mums 70th birthday wkend to Liverpool arrived to the airport and where told the Causeway lounge was closed for maintenance and Loungepass had been inofrmed but still let us book with no notifcations. We where out more money in the bar and for food at the airport which was not the best start to out celebrations that wkend. Contacted loungepass while we where more time out of our wkend to advise "oh sorry" we will refund you, this should never had let the booking take place. Extemely let down and the customer support just advises call us to discuss. Not waiting inline for more time spent on this lack of communcation by this company

Reviews are wrongly by people reviewing the lounge instead the company who provide the access (Lounge Pass) if you unhappy to the lounge of the airport where you go, please review the lounge and Not Lounge Pass who provide the entry - Please use your brain, Now I booked few lounges by this company at good price, more lower than the price of lounge any country, ..there has no issues and was able to access to the lounge without problem, mean Lounge Pass work for me to Book future lounges around the World, if the lounge is not good then go to the lounge website and leave review there.

Last night, I bought an online ticket for today, October 30, 2025, at Dubai Airport. I'd booked Terminal 2 and paid €50. When I received the online confirmation, it was for Terminal 1, so I emailed again, and after several exchanges, I simply received a reply saying, "Sorry I can't help you." Well, they really helped me out with losing €50, thanks to all the confusion and their extremely disappointing service. I'm going to be traveling next year, so they can kiss my planned bookings goodbye. €50 turned out to be a cheaper option than this lesson before they would branch out my travel experiences into a lounge.

Ich wollte heute mit bezahltem Voucher in die Skyview Lounge in Basel. Da ich den Eintritt frühmorgens gebucht hatte sah ich nicht, dass die Buchung auf den 13. verrechnet wurde. Mein Fehler.
Das Verhalten der Dame am Empfang war alles andere als Kundenfreundlich. Sie wies mich darauf hin, dass ich einen „falschen“ Voucher habe und ein Zutritt unter keinen Umständen möglich ist.
Nochmal: Mein Fehler. Jedoch kann man das anständig kommunizieren.

Contacted the customer service team because they are accepting bookings for the lounge at T2 Thessaloniki airport when the terminal is still under construction and flights are leaving from T1. Offered zero help and confirmed we would lose our money

Booked lounge in Palma airport which was the same lounge as the previous year. Now closed as being refurbished. Due to distance of alternative we could not use our booking. Spoke to loungepass who were not sympathetic and said it was our fault as the booking showed the lounge location. Asked for a goodwill gesture which was refused. As a an historic regular user of lounge pass I had hope for better treatment. Will never use them again.

Usually good but not accepted in any of the six lounges at SFO airport. Not sure what the issue is.

J’ai réservé un accès au lounge de l’aéroport de Venise via Lounge Pass. Arrivée en avance à l’aéroport, j’ai sélectionné un créneau à partir de 12h, pensant pouvoir enregistrer mes bagages et accéder tranquillement au lounge, comme dans la majorité des aéroports.

Mais à Venise, l’enregistrement n’ouvre que 2 heures avant le vol. Résultat : impossible d’accéder au lounge avant 16h, alors que mon vol était à 18h. Quand nous sommes enfin arrivés au lounge à 16h15, l’accès nous a été refusé. Motif ? L’horaire réservé était “dépassé”.

Nous n’avons jamais pu utiliser le service, alors que nous étions bien à l’aéroport, prêts à en profiter. J’ai écrit au service client, expliqué les circonstances, envoyé les preuves. Réponse : refus catégorique de remboursement, aucune prise en compte du contexte réel.

C’est la première fois de ma vie qu’on me facture un service que je n’ai pas consommé du tout, sans la moindre souplesse. Comment peut-on faire confiance à un service comme ça? Un jour vous pouvez entrer, un autre non. Aucune garantie, aucun dialogue. C’est honteux.

J’espère sincèrement que Lounge Pass saura reconsidérer cette décision. En attendant, je déconseille fortement ce service, et je ne ferai plus jamais confiance à une plateforme qui fonctionne de manière aussi rigide et déconnectée de la réalité des voyageurs.

Love when I get to use my Lounge Pass!

Lounge Pass at Heathrow - surely you are joking?
Over crowded, cramped, and the furthest thing from relaxing I have seen. Food is mediocre, at best and very limited. Bathrooms are so small you can’t turn around. Two “coffee” machine to serve the entire lounge. Long queues for everything.
Save your money and battle the crowds outside of the “lounge”. At least you might have more variety.

I've used Lounge Pass 3 or 4 times, only because it's a benefit of a membership program I'm in. I would not recommend this company at all. The lounges I've been to are NOT the quality you'd expect from an airport lounge; they're nothing like the Delta & United lounges I've been to. In fact the last pass I used, at SEA, I had to go back and forth between the 2 lounges multiple times due to their issues. The lounges didn't even have coffee! 6:30 a.m., you've paid for an airport lounge, and still need to go buy coffee elsewhere in the airport? Not cool. Seating was bad, food was minimal, it honestly wasn't any better than waiting in the terminal. The folks at Lounge Pass are aware of how poorly run the lounge is and that it was especially bad that day. Initially the implication was they'd give me a replacement pass for another day. Not they're saying, meh, nah, talk to the membership group that gave you the pass [who had nothing to do with the problem] as Lounge Pass will do nothing to make this right. Or in this reply you see them say NOT OUR PROBLEM! They sell the pass as a middleman and don't care at all how your experience goes. Definitely not a company I'd suggest trusting with your money or airport experience.

Couldn't get in to either aspire lounge escape lounge at Manchester airport as no room. Scanned a qr code to join a virtual waiting list, but that didn't help. Total waste of money buying these for me and my wife.

Booking Confirmation No : 1216-7655-9

Ordered a lounge pass for Miami Airport for use on evening of Friday 7 February. Paid £29 for this. As part of the booking process I gave Lounge Pass my flight number. Alas, my flight departed from the F gates at Miami Airport, and the lounge was accessible only from the D & E gates - despite being in same Central Terminal.

As soon as I got home I requested a refund from Lounge Pass. Who took the view that they would not refund me; and, hid behind their terms and conditions (cancellations must be 24 hours in advance - I didn't know I could not access the lounge they had sold me 24 hours in advance of flying, so why would I cancel then?). Lounge Pass 'helpfully' suggested I might try my travel insurers - have they no knowledge of travel insurance Ts&Cs; or, the excesses on such policies.

Be careful booking a lounge through this company.
If they are prepared to sell me a lounge booking that I could never have used, I wonder how ethical the rest of their business practices are.

Update - 21/02/2025
On 13/02/2025 - Lounge Pass asked for my contact details and booking details (even though I posted this in the review). I responded the same day.
To date I have not heard from Lounge Pass.
Another example of Lounge Pass' poor customer service and unfilled promises.

I have used Lounge pass for many years without any bother but will think twice in future.

Be very careful when using as they are a third party to the actual lounge in the airport so they will take other customers who have booked direct first. Even though the lounge we used - Belfast International - has their logo displayed outside the door but would not let us in.

We eventually got in but only had half an hour before our flight so was a waste of money. The staff went along the queue and took many other customers before us who had booked direct.

If they are full affiliated with airport lounges each customer should get entry. The staff at the Belfast lounge were also very rude which did not help the experience.

There were up to 10 others beside us in the queue who had the same experience.

Lounge Pass - Manila International Airport

We were sent to their extension lounge which was dirty, had an unpleasant smell, the food was not palatable and we have to go to the main Lounge Pass to use the bathrooms. The tables were not clean, the chairs even worse. Not worth the money and will never use it again!!!!