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Easy to use website ð 1st delivery didn't arrive as was apparently destroyed by parcel force as was damaged. Had to chase to find out why no delivery ð 2nd delivery....missed delivery time, parcel w... ãã£ãšèŠã
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Had problems with ordering over discount but sorted quickly- problem with missing items in delivery but again rectified quickly.Had no problem contacting company via email- but impossible to reach by... ãã£ãšèŠã
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I highly recommend Love What You Eat for top-quality meat, fish, and seafood. The products are always fresh, carefully packaged, and delivered on time. Iâm very satisfied with both the quality and the... ãã£ãšèŠã
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Ordered a 3 bird roast, for a lunch Sunday lunch party, it was delicious and impressed my guests. Though there are a couple of things the company could improve on: 1. no given information on cooki... ãã£ãšèŠã
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Love What You Eat provides a superb selection of high-quality seafood and meat, sourced from top suppliers in the food industry. Our partnerships with esteemed suppliers such as John Sheppard for meats, Wing of St-Mawes for frozen fish, Castlemead Poultry for free-range chicken, and artisan producers like Alex Spink & Sons for Arbroath Smokies, ensure that you receive only the finest quality products.
unit 5 crossways business park, bs35 3ue, bristol, è±åœ
4.0
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I have contacted your company about purchasing kippers, I asked you for contact number or to contact me on the phone number I sent you in a message. YOU have not even got the decency to reply. I usd to purchase a lot of stuff from love what you eat. You have probably been taken over by a company who does not care about people just big firms
The quality of the steaks are brilliant,very tasty, just a little hiccup on the delivery which was sorted by a phone call from Jordan, definately will order again
Love What You Eat Ltd ããã®åç
Hi Colin,
Thank you so much for the 5-star review! We're thrilled to hear you enjoyed the steaks â it's fantastic to know you found them tasty and high quality. Sorry again for the little delivery hiccup, but we're glad Jordan was able to get it sorted quickly for you. We really appreciate your support and look forward to welcoming you back for your next order!
Warm regards,
LWYE
Had problems with ordering over discount but sorted quickly- problem with missing items in delivery but again rectified quickly.Had no problem contacting company via email- but impossible to reach by phone.Products seem to be good quality so far.Company dealt with the problems very quickly and to my satisfaction.
Love What You Eat Ltd ããã®åç
Hi Michael,
Thank you for taking the time to leave a review and for your honest feedback. We're really pleased to hear youâre happy with the quality of our products and that any issues were resolved quickly and to your satisfaction.
Weâre sorry to hear you had difficulty reaching us by phone â weâre working on improving this so itâs easier for customers to get in touch. In the meantime, weâre glad email communication worked well for you.
Thanks again for your support, and we hope to serve you again soon!
Warm regards,
LWYE
We have used love what you eat several times now. Despite what it states on the website that you will be notified of a 2 hour delivery slot this has never happened. Fortunately we have been in as could choose the day/date.
I placed an order on 29th April for delivery on 7th May. The day came no time given no delivery either. Waited until after lunch on 8th still no delivery and rang them. Our order hadn't even been dispatched. They said they would sort it. The order arrived the next morning with a note saying one item wasn't available we would ve refunded. I emailed this week as no we haven't had the refund.
I can't fault the quality of the fish we have ordered, however delivery process is rubbish. Why state a day if it doesn't happen and certainly no time given.
Love What You Eat Ltd ããã®åç
Dear Susan,
Thank you for taking the time to share your feedback, and for being a repeat customer of Love What You Eat. We're truly sorry to hear about the issues you've experienced with your recent order and delivery.
We completely understand your frustration. Our website does state that a 2-hour delivery window will be provided, and itâs unacceptable that this hasnât happened consistently. Weâre currently reviewing our processes with our delivery partner to ensure these notifications are sent as promised.
Regarding your order placed on 29th April for delivery on 7th May, we sincerely apologise for the delay and lack of communication. It should never have taken a phone call from you to realise the order hadnât been dispatched, and weâre sorry for the inconvenience caused.
You also mentioned that a refund for the unavailable item has not yet been received. Weâre currently looking into this and will ensure it is processed promptly. In addition, weâll be contacting you separately via email with a gesture of goodwill to apologise for the experience and inconvenience.
Weâre delighted to hear that youâve enjoyed the quality of the fish, and we appreciate your kind words in that regard. That said, we know great products need to be backed up with equally great service. We are taking steps to improve our delivery communication and reliability so experiences like yours donât happen again.
Thank you again for your honest feedback. Itâs how we improve, and we truly value your continued support.
Warm regards,
LWYE
My order was a turkey crown for a family Easter Sunday lunch, to be delivered on Good Friday. At very short notice LWYEâs courier changed the delivery date to Easter Saturday. I cancelled my plans for that day to wait in for the delivery. The order arrived after over 45 hours in transit, thoroughly defrosted and unsafe to eat.
I was very frustrated and disappointed but LWYE took full responsibility, gave an immediate refund and arranged a replacement order, considerably more expensive, free of charge to me, for a substitute family lunch
I have given 5 stars to LWRE even though the actual order concerned was a disaster (mainly caused by their courier).
Their immediate acceptance of responsibility, extremely positive helpful response and genuine concern was exceptional. How things are dealt with when they donât go to plan is what really counts!
Love What You Eat Ltd ããã®åç
Dear K.Ley,
Thank you so much for your understanding and incredibly kind review, especially given how disappointing your original experience was. We're truly sorry again for the disruption to your Easter plans â we know how much care goes into preparing for a special family meal, and it's something we never take lightly.
We're grateful you gave us the chance to put things right and really appreciate your recognition of how we handled the situation. Your feedback means a lot to us and serves as a reminder of the importance of being responsive and accountable â especially when things go wrong.
Thank you again for your patience, generosity, and support. We look forward to serving you again and getting it 100% right next time.
Warmest regards,
The LWYE Team
Everything thing was great except rib eye steaks, we found they didn't have much taste at all.
Love What You Eat Ltd ããã®åç
Dear Jane,
Thank you for your feedback! Weâre really pleased to hear that you enjoyed most of your order, but weâre sorry to hear that the ribeye steaks didnât meet your expectations. We always strive to provide top-quality products, so we truly appreciate your honesty.
Weâd love the opportunity to make this right for you. Please feel free to reach out to our customer service team via email (info@lovewhatyoueat.co.uk) so we can discuss this further and find a solution that works for you. Your satisfaction is very important to us, and we value your support.
Best regards,
Love What You Eat
The meat,chicken and fish are top quality, prices are very good and the customer service excellent. Best online provider. Can't praise them enough.
Love What You Eat Ltd ããã®åç
Dear Robert,
Wow! Thank you so much for your amazing feedback. Weâre absolutely thrilled to hear that youâre happy with the quality of our meat, chicken, and fish, as well as our prices and customer service. It truly means the world to us to be considered the "best online provider"!
Your support and kind words motivate us to keep delivering the best products and service possible. We canât wait to serve you again soon!
Best regards,
Love What You Eat
Very easy to use website great special offers I ordered steak and the kippers order arrived on the day I wanted it the steak was the best iv had in a long time and the kippers great as well very pleased I will definitely be ordering again
Love What You Eat Ltd ããã®åç
Dear Ronald,
Thank you so much for your fantastic feedback! Weâre thrilled to hear that you found our website easy to use and enjoyed our special offers. Itâs wonderful to know that the steak and kippers hit the mark â we take great pride in delivering top-quality products.
We truly appreciate your support and canât wait to serve you again for your next order!
Best regards,
Love What You Eat
Good food.well packed and delivered on time.
Love What You Eat Ltd ããã®åç
Dear John,
Thank you for your kind words! Weâre delighted to hear you were happy with the quality of the food, our packaging, and the on-time delivery. Your feedback means a lot to us, and we look forward to serving you again!
Best regards,
Love What You Eat
Love What You Eat Ltd ããã®åç
Dear Anton,
Thank you for your feedback! Weâre glad to hear your order arrived in perfect condition and met your expectations. We appreciate your support and look forward to serving you again soon!
Best regards,
Love What You Eat
I have used this company a few times now and I will continue to do so. The range of frozen food is fantastic and the prices are good. Quality is excellent. The other thing for me that is SO important is their customer service. It is fantastic !!!
Love What You Eat Ltd ããã®åç
Dear Paul,
Thank you so much for your amazing feedback! Weâre thrilled to hear that you love our range of products, competitive prices, and top-quality food. Knowing that you value our customer service means the world to us â we truly strive to make every experience a positive one.
Weâre grateful for your continued support and look forward to serving you again soon!
Best regards,
Love What You Eat
Love What You Eat Ltd ããã®åç
Dear Brenda,
Thank you for your lovely feedback! Weâre so glad to hear youâre happy with the value, quality, and portion sizes of our products. Your support means a lot to us, and we canât wait to serve you again!
Best regards,
Love What You Eat
Good value and selection good delivery food is good recommended Seller
Love What You Eat Ltd ããã®åç
Dear Rod,
Thank you for your kind words and recommendation! We're thrilled to hear youâre happy with our value, selection, and delivery service. Itâs great to know youâre enjoying the food, and we truly appreciate your support.
Looking forward to serving you again soon!
Best regards,
Love What You Eat
Love What You Eat Ltd ããã®åç
Dear Debbie,
Thank you so much for your kind words! Weâre thrilled to hear youâre happy with the quality of our products. Your support means a lot to us, and we look forward to serving you again soon.
Best regards,
Love What You Eat
Love What You Eat Ltd ããã®åç
Dear Jean,
Thank you so much for your wonderful feedback! Weâre delighted to hear youâre very satisfied with everything. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
Love What You Eat
The kippers thought small are very tasty.
They have been filleted but still have quite a lot of bones in them. A nob of butter in the pack at time of freezing would be helpful
Most enjoyable product I have one most days.
Love What You Eat Ltd ããã®åç
Dear Malcolm,
Thank you for your feedback! Weâre so glad to hear youâre enjoying the kippers and that theyâve become a regular part of your meals.
We appreciate your comments about the size and bones â kippers can be a bit tricky, but weâll certainly take this into consideration for future improvements. The idea of adding a knob of butter is a great suggestion, and weâll pass it along to our team!
Itâs wonderful to know youâre enjoying the product so much, and we look forward to continuing to provide you with tasty, high-quality options.
Best regards,
Love What You Eat
Love What You Eat Ltd ããã®åç
Dear Alex,
Thank you for your kind words! Weâre thrilled to hear you appreciated our personal service â we always strive to make every customer feel valued.
Looking forward to serving you again soon!
Love What You Eat
The frozen fresh fish fillets were very good. The rest, sorry but never again. The pastie was shocking. The pasta sloppy and unpleasant. I will not be returning.
Love What You Eat Ltd ããã®åç
Dear Virginia,
Thank you for your feedback â we appreciate you taking the time to share your experience with us. While weâre glad you enjoyed the fish fillets, weâre truly sorry to hear that the rest of your order didnât meet your expectations.
We strive to provide high-quality products across our entire range, so itâs disappointing to learn that we fell short. Your comments will be shared with our team to help us improve, and weâd love the opportunity to make things right if youâd be open to it.
Please feel free to reach out to us directly via email â weâd be happy to discuss this further.
Best regards,
Love What You Eat
There were issues with the courier but this was put right in a professional, amicable, and customer focussed way..
as I didnât have any time constraints on my delivery everything turned out well.
Love What You Eat Ltd ããã®åç
Dear Mrs. Chantrell,
Thank you for your kind words and understanding! Weâre sorry to hear there were issues with the courier, but weâre glad we could resolve things in a way that left you satisfied.
We always aim to provide professional, customer-focused service, so itâs great to know everything worked out in the end. If you ever need anything in the future, weâre here to help!
Best regards,
Love What You Eat
Great food reasonable prices and outstanding customer service
Love What You Eat Ltd ããã®åç
Dear Roger,
Thank you for your wonderful review! We're so pleased to hear that youâre happy with our food, prices, and customer service. Your kind words mean a lot to us, and we look forward to serving you again soon!
We always strive to provide the best quality products at great value, along with a seamless shopping experience. If thereâs anything else we can do to make your experience even better, please donât hesitate to let us know.
Best regards,
Love What You Eat
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