Lucerti ロゎ
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Lucerti レビュヌ 45

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TrustScore 5段階評䟡の2

2.2

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Scammers. Do not order. They send you random cheap bullshit you didnt order and refuse to refund and try and make you pay to return. This is theft. Pursuing legal action and reporting them to every EU... もっず芋る

5぀星のうち5の評䟡

I received my order which looks absolutly faboulus but unfortunately was a bit too small. Lucerti promised me a repalcement for the correct size. I just had to pay a small replacement shipping cost. D... もっず芋る

5぀星のうち1の評䟡

DO NOT BUY. It is a scam. Promise a product and send a cheap imitation from China. It is fraud and they will shut down and open again under a different name. Once you realise you've been duped they tr... もっず芋る

5぀星のうち1の評䟡

Item received was not as ordered. Wrong size, wrong colour, and design not as advertised. Asked to return for a refund. They expect me to pay to return them, even though their mistake. Numerous emails... もっず芋る

連絡先

2.2

期埅以䞋

TrustScore 5段階評䟡の2

45件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 38に回答しおいたす

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この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Ordered in May. Arrived in July. Good quality.

Edited review.

It's been 3 months, and finally, the clothes have arrived. Never thought they would. Communication is wanting, but they are trying to provide some kind of service (now that I realise this is genuine... let's see if others confirm?)

The chill top and shorts are extremely comfortable and true to the design, even if not quite the quality I'd expect for the price tag.

That said, the boxer briefs. Spot on. Love them. Very comfortable and very sexy. So, you've (finally) delivered on that (which is what originally made me go for the purchase). Great colours, lovely pastel, nice fit.

Would I recommend Lucerti? Maybe not. Italian name, Chinese brand. It was an ordeal. And I never expected this to arrive at my door front 3 months after ordering. But I had to change my review to honour the fact that they did actually deliver.

2025幎5月18日
自発的なレビュヌ
Lucerti ロゎ

Lucerti からの回答

Hi there,
Thank you for taking the time to update your review and share your full experience. We’re glad to hear that your items arrived and that some of them, like the boxer briefs, met your expectations in comfort, fit, and design. We also appreciate your honest thoughts about the chill top and shorts.
That said, we’re sorry for the long delivery time and the communication issues along the way. We know how frustrating delays can be, and we’re working on improving both our logistics and our customer support so that experiences like yours become smoother in the future.
If you ever have any questions or need help with future orders, please feel free to reach out to our support team with your order details. Your feedback is important and helps us continue improving.
Thank you again for taking the time to share your experience.

5぀星のうち1の評䟡

Poor quality

Poor quality, high prices. They promise to me that my next purchase will be free, deceived . Never again

2025幎6月10日
自発的なレビュヌ
Lucerti ロゎ

Lucerti からの回答

Hi there,
Thank you for sharing your experience. We’re sorry to hear that the quality didn’t meet your expectations and that you felt misled regarding your next purchase. We understand how disappointing that must have been.
Please reach out to our support team with your order details and the communication you received so we can look into this and clarify what happened. We want to make sure your concerns are properly reviewed and addressed.
Thank you again for the feedback. It helps us improve our products and our service.

5぀星のうち1の評䟡

I ordered an XL suit from Lucerti that


I ordered an XL suit from Lucerti that was advertised on Facebook. Very slick ad, great looking garment and a reasonable price. 3 weeks later I received a woman's size 6 suit. When I contacted Lucerti, I was told that returning it overseas would be more expensive than a replacement, so for the cost of shipping I was offered a replacement. 2 weeks later I received another size 6 suit. I have not been able to get a response or a resolution. Frustrating waste of time and money.

2025幎6月5日
自発的なレビュヌ
Lucerti ロゎ

Lucerti からの回答

Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear that you received the wrong size not once, but twice. That is incredibly frustrating, and it’s absolutely not the experience we want for our customers.
Please reach out to our support team again with your order number and the details of both shipments so we can review this and work on a proper resolution for you. We understand how disappointing this has been, and we want to make sure the situation is addressed correctly.
Thank you for your feedback. It helps us improve our processes and service.

5぀星のうち1の評䟡

Scam!!!!!

This is a Chinese brand. Shipped from China. This store doesn't even exist. Look up the address posted on the website. Also they don't exist if you look up the name on Google maps. THIS IS A SCAM!!!!!

2025幎5月23日
自発的なレビュヌ
Lucerti ロゎ

Lucerti からの回答

Hi there,
Thank you for sharing your concerns. We’re sorry to hear that your experience has led to frustration and confusion. We understand how important transparency is, and your feedback helps us see where we need to improve.
If you have an order with us or any unresolved issues, please reach out to our support team with your details so we can look into it and assist you directly. We want to make sure every customer is properly taken care of.
Thank you again for taking the time to leave your feedback.

5぀星のうち1の評䟡

Do not purchase if you do not want to be disappointed

I just purchased from this company . The pics look really grate but when you get the item , and yes it is cheap , it does not look at all like what is on the pic and it is not the quality they promote . I am trying to return the item they keep trying to convince me to keep it and refund me half or some other useless proposal . I explained that the item is so ugly I would not give it to my worse enemy . Then they came back to me you have to send the item back to Belgium lol I am from Belgium even if I do not reside there . Just give me the address but I am still waiting to get it . I am pretty sure I will not get it . Avoid this company using fake pics and them sending you rubbish ( i was even shocked how bad the item is )

2025幎4月29日
自発的なレビュヌ
Lucerti ロゎ

Lucerti からの回答

Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the item you received didn’t match the photos or the quality you expected. We understand how disappointing that is, and we also understand the frustration with the back-and-forth during the return process.
Please reach out to our support team again with your order details so we can review your case and make sure you receive clear information about the return address and next steps. We want to help resolve this properly.
Thank you again for your feedback. It helps us improve both our product quality and our customer service.

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