Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... もっと見る
企業が回答しました
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... もっと見る
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... もっと見る
企業が回答しました
企業情報
Lucky 247 Casino
当該企業による記述
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
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216件のレビュー
ネガティブなレビューの 100％に回答しています
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Lucky247 Casino からの回答
Hi Lucian,
We are very sorry to hear that you did not enjoy your time with us here at Lucky247. We love getting feedback from our players and will pass y our feedback regarding the selection of games along to our teams :) Keep an eye out we always get some new games in which you may like.
We are sorry to hear that you are not having much luck, we can assure you that our games are completely random and regularly tested. While this means we cannot guarantee a win we aim to provide our players with great entertainment in a safe and fun environment.
Good Luck
Team Lucky247
Trustpilot i started to be paid by…
Trustpilot i started to be paid by casino, rewiews only for chat here ....joke
2020年7月27日
自発的なレビュー
Gael is so fair and a great advisor for…
Gael is so fair and a great advisor for lucky 247
2020年7月20日
自発的なレビュー
Lucky247 Casino からの回答
Hi Kerry,
Thank you for taking the time to leave your review, we will be sure to pass your feedback to Gael :)
Good Luck
Team Lucky247
Vinnie is the best advisor on lucky 247
2020年7月7日
自発的なレビュー
Lucky247 Casino からの回答
Hi Kerry,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie :)
Good Luck
Team Lucky247
Gwen was so helpful on chat
2020年7月7日
自発的なレビュー
Lucky247 Casino からの回答
Hi Matthew,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Gwen and our management team :)
Good Luck
Team Lucky247
I thought I would try this casino out…
I thought I would try this casino out because of the good reviews and it had the games on the site that I like to play - deposited 20 and tried to start the game I wanted to play, wouldn't let me play it, kept getting error message so tried another game same thing... So I went onto chat and though to the advisor - Dean was quick to respond however his actual responses were a lot to be desired... I told him about the games not loading and he just said I will pass it on, literally nothing else about the issue. So unfortunately I withdrew the 20 I had deposited straight away and didn't even play on any other slots.
Really shouldn't advertise games if they don't work and i felt it a bit of a coincidence that more than one of the games I wanted to play wouldn't load.
Coming back to the reviews I see that most are about the chat operators not the actual service from the casino as a whole - which again seems a little strange surely you don't just play on the casino because the chat operators were nice, they are meant to be its their job! So all in all having a bad experience before I actually played a single penny off I felt disappointed and can't score any higher. As a new player the chat operator was at the very best unhelpful and the games I specifically wanted to play didn't work... Let's see how long it takes for my 20 to come back I joined Thursday and its now Saturday....
2020年7月4日
自発的なレビュー
Lucky247 Casino からの回答
Hi Louise,
We are very sorry to hear that you have not been enjoyed your time with us here. We will have a member of our management team reach out to you for further review :)
Good Luck
Team Luck247
Customer support
Teresa -customer support was very kind and nice.She helped me in every way.I wish all support workers are so kind like she was.
2020年6月1日
自発的なレビュー
Lucky247 Casino からの回答
Hi Alex,
Thank you for your kind review, we are very happy to hear that you are enjoying our time on site and will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Lucky247
if bonused in this Placed don't take it…
if bonused in this Placed don't take it my money fron my Pants! Thats Very Nice.
2020年5月23日
自発的なレビュー
excellant service
2020年4月23日
自発的なレビュー
Lucky247 Casino からの回答
Hi Jimmy,
Thank you for your fab review, its very much appreciated and glad you are enjoying your time with us, I hope you and your your are staying safe and keeping healthy!
Team Butlers
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be committed to increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
I have tried many times to either self…
I have tried many times to either self exclude or cancel my account to no avail. cannot get past level 3 of the exlude process, the SMS with
4 digit code never arrives. have tried live chat, no luck, nobody answers, will not allow me to send an email. it's seems to be the last thing they want me to do (don't answer him and he will give up attitude) What do I do?.
If anybody reads this at Lucky 247, please tell me, I wont hold my breath!!!!
2020年3月16日
自発的なレビュー
Lucky247 Casino からの回答
Hi Frank, we are very sorry to hear that you are having issues self excluding. our live chat team are available 24/7 and may be busy which is why you are having issues getting through.
As a responsible gaming operator we have processes in place to aid in our players protection and there can be many reason why a text may not be received. However a member of our customer support management team will be in touch as soon as possible to investigate further for you :)
Good Luck
Team Lucky
Had a chat with Teresa who was…
Had a chat with Teresa who was brilliant and helped solve my problem straight away! Thanks
2020年3月4日
自発的なレビュー
Lucky247 Casino からの回答
Hi Laura,
Thank you for your kind review, we will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Lucky247
First couple of months of playing was…
First couple of months of playing was still okay... but then I kept losing and losing so yeah that's my experience here
2020年2月24日
自発的なレビュー
Lucky247 Casino からの回答
Hi Deborah,
Thank you for taking the time to leave feedback. We are very sorry to hear that you are not having much luck on site. We can assure you that our games are completely random and regularly tested for randomness :)
Good Luck
Team Lucky247
Speed and nice help
2020年1月5日
自発的なレビュー
Lucky247 Casino からの回答
Hi Ingo,
Thank you for your kind words! We will be sure to pass your feedback along to our customer support team :)
Good Luck
Team Lucky247
Great customer service
Great customer service. Teresa dealt with my question rapidly and efficiently.
2019年12月23日
自発的なレビュー
Lucky247 Casino からの回答
Hi Sam,
Thank you for your kind words! We will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Luck247
Teresa took tbe time to help me resolve…
Teresa took tbe time to help me resolve my issue and was very helpfull unlike rachel who i spoke to earlier
2019年11月28日
自発的なレビュー
Lucky247 Casino からの回答
Hi Dave,
Thank you for your kind words, we will be sure to pass your feedback along to Teresa and our management team for you :)
Good Luck
Team Lucky247
Was verry helpful and what I asked for…
Was verry helpful and what I asked for got done so greatful thank u so much awesome communication cheers
2019年11月23日
自発的なレビュー
Lucky247 Casino からの回答
Hi Jeremiah,
Thank you for your kind words, we will have a member of our customer support team reach out to you for further feedback :)
Good Luck
Team Lucky247
Have had my account hacked and lost 120…
Have had my account hacked and lost 120 pound from my account.
2019年11月2日
自発的なレビュー
Please treat me as a good person
Please treat me as a good person.
Some bonuses.
Thanks
2019年11月1日
自発的なレビュー
Lucky247 Casino からの回答
Hi Gass777,
Thank you for your kind review :)
Good Luck
Team Lucky247
Teresa is very helpful and professional
2019年10月29日
自発的なレビュー
Lucky247 Casino からの回答
Hi David,
Thank you for your kind words, We will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Lucky247
The live chat was very helpful and…
The live chat was very helpful and helped me allot to solve my problem very easy and fast .
2019年10月25日
自発的なレビュー
Lucky247 Casino からの回答
Hi Marcin,
Thank you for your kind review, we will be sure to pass your feedback along to our management and customer support team :)
Good Luck
Team Lucky247
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