Ludovic レビュー 139

Ludovic からの回答

2026年2月28日

Thank you for your review

We’re truly sorry to hear that you’re not enjoying your necklace experience. We genuinely wish you had contacted us before leaving the review, especially since this is your third order with us. We believe you wouldn’t have returned for your second and third pieces unless you were happy with your previous purchases, which makes your feedback especially important to us.

We never leave our customers without support, and we would truly love the opportunity to help resolve this for you. In many cases, necklace flipping can be related to how the piece is positioned or worn, and we’re happy to guide you step by step to make sure it sits correctly and shows the stones as intended.

If there is any issue with the necklace itself, please don’t worry. We will gladly provide a return label, receive the piece back, make any necessary adjustments or fixes, and send it back to you at our expense. Your satisfaction matters to us, and we are here to make this right.

Please reach out to our support team so we can assist you personally.

Have a bright day. ✨

Ludovic からの回答

2026年2月25日

Thank you for your review

We’re genuinely sorry to hear you felt disappointed with the size and delivery time. That’s exactly why we offer a **real 30-day money-back guarantee**. If the ring isn’t what you expected, you can return it for a **full refund, no questions asked, no hassle**. We stand behind that because we stand behind our quality.

Regarding the size appearance, photos can sometimes make pieces look larger depending on zoom, hand proportions, and lighting. We always list the exact stone measurements on the product page so customers can review the dimensions before ordering. That said, if the size isn’t right for you, we’re happy to help with a return or exchange.

As for shipping from China, we are fully transparent about this. We are a **U.S. company officially registered in Delaware**, and our pieces are crafted in China under strict quality control standards. Many global jewelry brands manufacture there due to craftsmanship expertise. Production location does not define quality, standards do.

Delivery times can vary depending on processing and shipping schedules, especially for made-to-order pieces, but we always aim to be clear about estimated timelines.

We understand our jewelry may not be for everyone, and that’s okay. But you never have to keep something you don’t love. Simply reach out to us and we’ll make the return process smooth and easy. If we can fix the issue, we will. If not, we’ll refund you in full. That’s our commitment.

We appreciate your feedback and truly wish you the best.

Ludovic からの回答

2026年2月19日

Thank you for your review

We’re genuinely sorry to hear you felt disappointed. That’s exactly why we offer a real 30-day money-back guarantee. If the earrings are not for you, you can return them for a full refund, no questions asked, no hassle. We stand behind that because we stand behind our quality.

Regarding shipping from China, we are fully transparent about this. We are a U.S. company officially registered in Delaware, and our pieces are crafted in China under strict quality standards. Many global jewelry brands manufacture there due to expertise and craftsmanship. Production location does not define quality, standards do.

As for the sparkle, moissanite does have stronger fire than diamonds. Some people prefer a softer look, while hundreds of thousands of our customers specifically choose us because they love that eye-catching brilliance. Interestingly, many customers who were unsure at first end up loving their pieces after receiving compliments and seeing them in different lighting over a few days of wear.

That said, we fully understand our jewelry may not be for everyone. Taste is personal. But keeping something you don’t love is never required. Simply contact us and we’ll make the return process smooth and easy. If we can fix the issue, we will. If not, we will refund you in full. That’s our commitment.

We appreciate your feedback and wish you nothing but the best.

Ludovic からの回答

2025年10月18日

Hi Ricardo
Thank you for sharing your feedback.
We wanted to let you know that your order #14616 was shipped on October 7 via SF Express, tracking number (SF6045956073662), and both the order confirmation and shipping notification were emailed to you — they may have gone to your spam or promotions folder. We’ve just re-sent them for your convenience. Your order is still on its way to you.

We hope this clears things up, and we truly appreciate your understanding.

Have a bright day