Lumber Grand ロゎ
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Lumber Grand レビュヌ 6

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TrustScore 5段階評䟡の3

3.2

家具補造業者
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䌁業情報

  1. 家具補造業者
  2. むンテリア デザむナヌ

圓該䌁業による蚘述

Shop custom built epoxy table top, river tables for both homes and offices with a wide range of sizes. Handcrafted, high quality, fast shipping by LumberGrand.

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3.2

たあたあ

TrustScore 5段階評䟡の3

6件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

The table tops are beautiful

The table tops are beautiful, response and communication has been great, but shipping time
.i ordered two end tables in early August and finally got everything on Oct 31. The bases are not attached to the table tops and let me tell you, this assembly process is awful. In fact, it’s so bad, we just stopped trying to put them together. Their instructions are crap, the bolts don’t fit the drill bits they tell you to use. You literally need power tools and the ability to drive those bits through the table. It’s a nightmare. There are not any pre drilled screw holes, it’s just here, hope it works out for you.

2025幎10月31日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Thank you so much for taking the time to share your feedback, Rhonda. We’re truly sorry for the inconvenience you experienced, and this is certainly not the experience we want for our customers. We really appreciate your honesty and will work to improve.

5぀星のうち5の評䟡

Beautiful

Arrived promptly. Bought a couple of dining and coffee tables. My husband was surprised by the quality and the included C channels. Definitely recommend!!

2025幎10月22日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Hi Bella,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that both you and your husband are happy with your new dining and coffee tables. It’s wonderful to know that the quality and included C channels made a great impression, we always strive to deliver pieces that feel both beautiful and solid.

Your recommendation truly means a lot to our small team, and we’re so grateful for your trust and support.

5぀星のうち5の評䟡

Highly Recommend

I recently purchased a wooden tabletop from Lumber Grand, and I’m really happy with it! The material feels solid and well-crafted. You can tell it’s made from high-quality wood. The design is beautiful, simple but elegant, and it fits perfectly with my space. Delivery was smooth, and the item arrived in excellent condition. Definitely recommend this shop for anyone looking for great quality and craftsmanship!

2025幎10月14日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Hi Camelia,
We’re thrilled to hear how much you’re enjoying your new tabletop, thank you for taking the time to share such thoughtful feedback! It’s great to know that the craftsmanship, design, and smooth delivery all met your expectations. Our team puts a lot of care into each piece, so hearing that it fits beautifully in your space really makes our day.

We truly appreciate your recommendation and your kind words about the quality and detail of our work. Thank you again for choosing our product!

5぀星のうち1の評䟡

Avoid

Avoid. This is a scam and they will try getting you to remove your disputes then tell you another story. Keep your emails if they respond and use them to reopen your disputes and tell everyone they are scammers

2025幎7月9日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Hi Greg,

We’re truly sorry for your negative experience. We value your feedback as it helps us improve our customer service. We are a small business and we know there are things we still need to refine, and we’re working hard every day to do better.

We hope that we will have the chance to serve you again in the future and provide a better experience. Thank you for taking the time to share your feedback.

5぀星のうち1の評䟡

Business provided very poor experience

I have also tried to get ahold of a live person by both email & phone #. However my emails are returned as not deliverable & no one answers the phone, nor anyway to leave them a message to return my call. After a few days of trying to get ahold of a live person I did receive an email to say the table top I had ordered was no longer available. I requested a full refund & was given it. Just have to stay on top on this business.

2025幎3月20日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Hi Kerry,

Thank you for your feedback, and we sincerely apologize for the frustration. We recently discovered an issue in our refund and email system that caused delays in communication, and we’re actively fixing it. We’re glad your refund was completed, but we understand this experience was inconvenient and we’re truly sorry.

We also want to thank you for sharing your feedback — it genuinely helps us improve our customer service team. We are a small and fairly new business, so there may be times where we fall short, and we truly appreciate your understanding as we continue to grow and improve.

If you need anything else, we’re here to help.

5぀星のうち1の評䟡

I have tried to get to a live person at


I have tried to get to a live person at this company and had no response. The live chat they use is worthless. Seem to have a great looking web site however can’t get a live person to respond.

2025幎3月20日
自発的なレビュヌ
Lumber Grand ロゎ

Lumber Grand からの回答

Hi Tom,

Thank you very much for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced.

Please kindly note that we attempted to reach out to you, but the email address associated with your order appeared to be invalid, which unfortunately prevented us from making contact.

Should you still require any assistance, we would be more than happy to support you. Please feel free to reach out to us at any time. We are always here and committed to making things right.

Warmest regards,
Jimmy

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