レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
企業情報
当該企業による記述
Lumer Aura is a demi-fine jewelry brand inspired by individuality and quiet confidence. Our designs combine refined elegance with nature-inspired elements such as florals, butterflies, and organic textures. Crafted primarily in sterling silver and carefully selected materials, each piece is created to balance timeless beauty, comfort, and everyday wearability. Guided by our commitment to sustainability, we embrace ethical sourcing and responsible craftsmanship. We believe in creating jewelry with intention — pieces designed to be treasured over time, rather than quickly replaced. Because true beauty should endure, without costing the world it belongs to. At its heart, Lumer Aura celebrates meaningful moments and encourages individuals to stand confidently in who they are, shining with their own light.
連絡先
3.3
まあまあ
9件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Product quality
The bracelet arrived in perfect condition and it is incredibly beautiful
I recommend ordering here
The clasp is really fragile though, it broke when I was wearing it on my hand.
2026年4月13日
Lumer Aura からの回答
Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments
Lumer Aura からの回答
Thank you for sharing your feedback with us, and we’re truly sorry that the piece did not meet your expectations.
Your feedback is very important to us, and it will help us present our product details and wearing experience more clearly in the future, so that every customer can feel more confident and certain when making their choice.
Really nices pieces
Really nices pieces, exactly as shown. Very good value and great service after sale. I made an error in my purchase and the team went beyond to help
2026年3月25日
Lumer Aura からの回答
Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments
Acquisto di anello
Acquistato il 24 marzo, arrivato a destinazione in Italia il 7 aprile. Ho contattato anche l'assistenza tramite email per alcune informazioni riguardo il tempo di spedizioni e sono stati molto cordiali e precisi nel rispondere.
Ho acquistato un anello ed è veramente bello, i processi sono leggermente lunghetti quindi non vi aspettate che in 2 giorni possa arrivare l'ordine.
2026年3月30日
Lumer Aura からの回答
Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your ring and had a positive experience with our support team.
We truly appreciate your patience with the delivery time — beautiful things do take a little time, and we’re so grateful for your understanding.
Thank you again for your support, and we hope to accompany you in many more meaningful moments
No Response from customer service
I want to exchange a necklace because i inadvertently ordered 2. I have sent two emails to customer service with all if the irder setails and have received NO RESPONSE.
2026年3月22日
自発的なレビュー
Lumer Aura からの回答
We’re very sorry for the inconvenience caused and the experience you’ve had.
Our customer care team will reach out to you again shortly. In some cases, our emails may be filtered into your spam/junk folder, so we kindly recommend checking there as well.
Thank you for your patience and understanding — we will make sure this is resolved for you as soon as possible.
I didn’t receive what I purchased and I…
I didn’t receive what I purchased and I didn’t receive any refund if you canceled my order by your side either.
2026年3月2日
Lumer Aura からの回答
We’re so sorry for the issue — this is not the experience we aim to provide.
Please contact us at customercare@lumeraura.com
with your order details, and we’ll prioritize and resolve this for you.
Demorou um pouco mas chegou .
Demorou um pouco mas chegou .
Estou muito contente pela experiência.
E o fio corresponde á foto.
2026年3月22日
自発的なレビュー
Lumer Aura からの回答
Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.
Enjoy your jewelry, and we’re always here if you need anything.
Very professional and the product as…
Very professional and the product as the picture and Very beautiful
2026年2月10日
Lumer Aura からの回答
Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.
Enjoy your jewelry, and we’re always here if you need anything.
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