Lumieparis レビュー 

The shipping took some time, but the support team was very helpful and kept me updated. They even arranged a reshipment, so I really appreciate their excellent customer service. The product is a bit expensive, but I’m hoping it will be effective and worth the price, especially since some of my friends are using it too. Looking forward to seeing the results...

This is a scam company. I ordered 2 bottles of oil and did NOT sign up for a subscription but they have been sending me two bottles every two weeks and charging my card. They will not respond to emails even though this is on their website "Response Time: We pride ourselves on our quick response times and typically reply within 10 business hours". NOT TRUE!!! They also have a "60 day No questions no risk asked refund policy" They do not respond and they keep shipping and billing -
There is no ability to cancel from their website - I have emailed more than 20 times at this point and no response.

This company is a SCAM!!!!! DO NOT PURCHASE!!!! The product is basically watered down baby oil. No # to call, only and email. I have been emailing over a month multiple times to return the order with no response. And on top of it, they have charged be 2 additional times and shipments I did not authorize or even give them my new CC info which i had to cancel and get a new account, and some how they got my new card information. I feel so stupid for falling for this. So DO NOT purchase anything from them!

Same as other folks. Didn't sign up for the subscription - and after two weeks (and had only received the initial order 2 days prior) - was charged again. Sent 4 cancellation emails requesting acknowledgement of cancellation (without ever getting one). And then after another two weeks (and attempting to cancel with credit card company) charged a third time. Heads up - they put a "token" on your credit card - so even if you change your credit card number - they can still charge you. You can request having the token removed from your credit card. Also - have still not received shipment from 2nd charge - and unable to get 3rd charge cancelled. I have filed a fraud/dispute claim with the credit card company, and will report to the Better Business Bureau. BTW - The product is available on Amazon for less $$.

I ordered two bottles but did not sign up for the subscription. After a few weeks I received an email telling me that they were sending another shipment. I immediately wrote back to say I did not sign up for the subscription and did not want another shipment at this time. A few days later I received another email saying the product was shipped. I again replied in an email that I did not want it and asked how to return the items. I did not receive a reply to either email.

UPDATE...After at least 20 emails "customer support" (LOL) emailed and said they saw my review on Trustpilot and they wanted to know what they could do to get me to change my review! Are they serious? I've asked for a return shipping label over 20 times. Now they say I can mail the product back to China(at my own expense), what happened to Paris? Or, I can keep it and they will give me 20% of what they stole from me. I canceled the order within the first hour after I placed the order. They shipped it anyway. Now they want me to pay a ridiculous amount to return it to China or keep it and only get 20% credit. This company is a bunch of scamming thieves!

The response time was great and the way my request was dealt with was great.

Don’t buy from this company. They claim to have a 60 day no questions asked refund policy. When I requested a refund, they grilled me with questions and then stated that I had to return the item to China. I looked on the website and there is nothing there stating that you have to send it back to China. It states that upon request, your refund will occur within a few days. Ripoff.

I absolutely did NOT sign up for a subscription. A month after receiving my original order, I got an email telling me my order was being processed. I emailed back saying I had not placed another order and didn’t want it. Their reply saying I had signed up for a subscription was a total lie. I requested proof. Nothing. I had to cancel my credit card to ensure they wouldn’t continue charging me. The worst thing is I should have trusted my instinct that this is a scam company, because it definitely is!

My order was fulfilled in good time, faster than I had anticipated which was great. Customer support was very responsive and professional in helping me with an adjustment to my order - friendly, knowledgeable, and timely. And, I really like the product!

Customer service was great once I contacted them via email. Managing your subscription online isn't the easiest and I never received the verification email. Maybe something to work on.
C.

Very friendly and helpful!

This was the best customer service experience I've ever had in this type of situation. I feel like it was responded to before I even hit send...:-)

I bought a bottle of the Queen Oil from Lumie - nice enough, however, they have now charged my card again for another bottle - it seems they think I have subscribed to them (I haven't). I emailed them - no response and no way of accessing an account to cancel. I am now having to go through my bank to try to get all future payments put on hold.

They assumed I was subscribing to this product and sent me another shipment and charged my card without authorization. I have contacted them and received no response. I try logging in and they say a link will be emailed to me - doesn’t happen. I am afraid this is a scam - no phone number / only an email address that does jot respond!

Lumie Paris Queen Oil is the biggest scam out there. Nothing more than baby oil dressed up in a fancier plastic bottle.
Doesn’t absorb quickly (if at all)… left a residue for hours!