Absolutely disappointing. It’s almost laughable that I can’t even attach photos of the item I received—because what I got looks nothing like what was advertised. I ordered a gold necklace, an... もっと見る
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I worked with Jack to create a custom 14k white gold eternity band with emerald-cut stones. The craftsmanship is stunning—the polish on the white gold is perfect. While the stones were beautiful in th... もっと見る
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After placing the order, we got hit by a snowstorm, and everything was delayed. I was very worried about the delivery of the ring, but Jack Atkin was very helpful and considerate. He kept giving me re... もっと見る
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The experience was made even better by the communication of steps and the process to making our jewelry creation come to fruition. Thank you so much Jack, and the Luther’s team for such a wonderful E... もっと見る
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企業情報
当該企業による記述
Luther’s Diamonds is a family-run custom jewelry studio based in Atlanta. We operate without a storefront, allowing us to offer direct wholesale pricing by eliminating retail markups. Every piece is designed and handcrafted to order in houses, specializing in custom engagement rings and fine jewelry made with lab-grown and natural diamonds, emeralds, sapphires, rubies, moissanite, and other precious gemstones. Because each piece is made specifically for the client, most projects require a minimum of 3–4 weeks. We focus on craftsmanship, transparency, and creating timeless jewelry built to last.
連絡先
4.4
優良
31件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
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Absolutely disappointing.
Absolutely disappointing.
It’s almost laughable that I can’t even attach photos of the item I received—because what I got looks nothing like what was advertised. I ordered a gold necklace, and the product I received was completely misleading in size, presentation, and overall quality.
What’s worse is the way this was handled. I was pushed into accepting store credit—which I never wanted—and now I’m being told I have to pay for return shipping for THEIR mistake. That’s unacceptable.
This experience feels deceptive and completely unprofessional. I regret trusting and supporting this business. I will absolutely be warning others about how poorly this was handled.
Avoid this place.
2026年3月30日
Luther's Diamonds からの回答
Hello,
We’re truly sorry to hear about your experience.
We want to clarify that the pendant dimensions were clearly listed on the product page prior to purchase, and your order was also prioritized and rushed through handcrafting due to your timeline.
After hearing your concerns, our team worked to offer solutions — including the option to keep the item along with store credit, or proceed with a return.
We always aim to be as transparent and accommodating as possible, and we’re here if you’d like to revisit a resolution together.
— Jack & the Luther’s Diamonds family
Incredible craftsmanship and beautiful stones!
I worked with Jack to create a custom 14k white gold eternity band with emerald-cut stones. The craftsmanship is stunning—the polish on the white gold is perfect. While the stones were beautiful in the progress videos Jack sent, they are even more vibrant and "alive" in person. They have a high-clarity glow that photos just can’t fully capture. Jack was wonderful to work with throughout the whole process. I highly recommend Luther’s Diamonds for any custom jewelry!
2026年3月27日
Luther's Diamonds からの回答
Thank you so much — it truly means a lot to us!
It was an absolute pleasure working with you on this piece. That eternity band came out beautifully, and we’re so happy to hear the stones exceeded your expectations in person — that “alive” look is exactly what we aim for.
We’re always here if you ever want to create something special again. Thank you again, Cristina.
— Jack & the Luther’s Diamonds family
Amazing ring and service
After placing the order, we got hit by a snowstorm, and everything was delayed. I was very worried about the delivery of the ring, but Jack Atkin was very helpful and considerate. He kept giving me regular updates, and He was always available whenever I needed any assistance. I also want to mention that the ring itself is gorgeous; it is exactly how I imagined it to be. Thanks a lot, everyone at Luther's Diamonds.
2026年3月9日
Luther's Diamonds からの回答
Thank you so much — it truly means a lot to us.
And again, our apologies for the delays with the snowstorm — we know how stressful that timing can be. We’re really glad we could stay connected with you throughout and get everything to you safely.
So happy to hear the ring turned out exactly how you imagined — that’s always the goal. We also sent over a small store credit as a thank-you for your patience.
It was a pleasure working with you, and we’re always here if you ever need anything again.
— Jack & the Luther’s Diamonds family
The experience was made even better by…
The experience was made even better by the communication of steps and the process to making our jewelry creation come to fruition. Thank you so much Jack, and the Luther’s team for such a wonderful
Experience from start to end. My wife absolutely loves the peice and still gets compliments on it. Until next time.
2025年7月24日
Luther's Diamonds からの回答
Thank you so much, Kevin — it truly means a lot to us.
We really enjoyed working on your piece, and it’s amazing to hear your wife still gets compliments on it — that’s exactly what we love to hear.
It was a pleasure from start to finish, and we’ll be here whenever you’re ready for the next one of one.
— Jack & the Luther’s Diamonds family
Amazing product with great customer…
Amazing product with great customer service, the ring was 10/10 and made perfectly with great updates along the way, highly recommend!
2026年1月27日
Luther's Diamonds からの回答
Thank you so much, Mark — it truly means a lot to us.
It was a pleasure working through all the details with you to get everything just right. We’re so glad you loved the final piece — that’s exactly what we aim for.
As a small thank-you for your review, we’ve also issued you a store credit with us.
We’ll be here whenever you’re ready for the next one.
— Jack & the Luther’s Diamonds family
Jack has been the best part of my…
Jack has been the best part of my experience. Very direct and clear with the making of the ring. Highly recommended for future purchases of jewelry
2026年1月19日
Luther's Diamonds からの回答
Thank you so much, Tevin — it truly means a lot to me.
I really enjoyed working with you on this piece — your ring was such a statement, we loved how it came together.
Appreciate you trusting us with it, and we’ll be here whenever you’re ready for the next one.
— Jack & the Luther’s Diamonds family
Premium/ Personal
Everything about this company was great, an overall outstanding experience. They were extremely thorough and detailed, walking me step by step through creating my dream engagement ring with customizations. Communication was excellent, they were very responsive, usually replying back-to-back like an ongoing conversation, with 24 hours being the longest response time.
The ring itself was beautifully constructed, with incredible personalization and attention to detail that truly delivered. From craftsmanship to communication, the entire process felt premium and intentional. The step-by-step guidance on every detail is what really made it feel like pure quality. I would absolutely choose them again
2025年11月24日
Luther's Diamonds からの回答
Thank you so much — it truly means a lot to us.
We really built this one together, and that’s what made it so special. From the first idea to the final piece, we’re glad the whole process felt as intentional as it should.
As a small thank-you, we’ve also added a bit of store credit for you.
It was a pleasure creating this with you — and we’ll be here for the next one.
— Jack & the Luther’s Diamonds family
Great experience
I had a great experience, I was kept updated throughout the process and the ring created was exactly as I envisioned. Very happy with my stunning ring.
2026年1月18日
自発的なレビュー
Luther's Diamonds からの回答
Thank you so much, Hafiza — it truly means a lot to us.
We’re so glad the ring came out exactly how you envisioned — your ideas and vision really made this piece special.
As a small thank-you, we’ve also added a bit of store credit for you.
It was a pleasure creating this with you, and we’ll be here for the next one.
— Jack & the Luther’s Diamonds family
Great Customer Service and great Quality
From start to finish, this was an exceptional experience. The ring turned out absolutely beautiful—truly stunning craftsmanship and attention to detail.
What stood out most was the outstanding customer service. Communication was consistent and thoughtful, with regular updates provided at every stage of the process. It was reassuring to always know the progress and feel confident that the piece was in great hands.
The final result exceeded our expectations, and the ring fits perfectly. I highly recommend this jeweler to anyone looking for quality, professionalism, and a truly personalized experience. We couldn’t be happier and will absolutely return for future pieces.
2026年1月5日
Luther's Diamonds からの回答
Thank you so much — it truly means a lot to us.
We’re so glad the ring exceeded your expectations and that the entire process felt smooth and reassuring from start to finish. That’s exactly what we aim for with every piece.
As a small thank-you, we’ve also added a bit of store credit to your account.
It was a pleasure creating this with you — and we’ll be here for the next one.
— Jack & the Luther’s Diamonds family
My ring arrived and it is stunning
My ring arrived and it is stunning! Far exceeded expectations. Communication was amazing from day 1 and my ring arrived earlier than expected! Jack kept me updated with every detail along with videos of my ring being made and polished.Would highly recommend
2025年12月19日
自発的なレビュー
Luther's Diamonds からの回答
Leanne, thank you so much! 🤎
We’re so happy to hear your ring exceeded expectations. Getting it safely to the UK on time was very important to us, and we’re glad the updates and behind-the-scenes videos helped you feel involved every step of the way. Thank you for trusting our small family studio — it truly means a lot to us.
— Jack & the Luther’s Diamonds family
Incredible customer service
Incredible customer service, and I got exactly what I wanted.
2025年11月21日
自発的なレビュー
Luther's Diamonds からの回答
Thank you, Charlie!
Your clear communication made it such a smooth process for our team, especially when adding the two stone inlays on out Lotus setting. It’s always a little more special when a client is involved every step of the way — we’re so glad it turned out exactly how you envisioned. :)
— Jack & the Luther’s Diamonds family
The ring is beautiful it actually looks…
The ring is beautiful it actually looks a lot better than I envisioned it to be.
2025年10月16日
Luther's Diamonds からの回答
Thank you so much, Jahad! We had an absolute blast crafting your ring — we’re thrilled it turned out even better than you imagined. Appreciate you working with us without rushing the timeline; that trust means the world. 💎✨
— Jack + the Luther’s Diamonds team
Customer service was excellent—10/10
Customer service was excellent—10/10. Great attention to detail and delivered exactly what I wanted.
2025年9月14日
Luther's Diamonds からの回答
Jack here — thank you so much, Carlos! It was such a pleasure working on your ring setting. You made an amazing call going with the white gold Aurora design — it turned out stunning. :)
— The Luther’s Diamonds team
My ring is absolutely beautiful
My ring is absolutely beautiful, very professional and quick responses to any questions you may have
2025年8月27日
Luther's Diamonds からの回答
Thank you, Kathelyn! We’re so glad you love how your ring turned out. Our team takes pride in quick, personal communication, so it means a lot that you felt supported through every step. 💍✨
— Jack + the Luther’s Diamonds team
Stunning Rings
We recently purchased the Arcfire Bond and Fusion Harmony rings as wedding rings and are so pleased with results. I was especially appreciative of the level of communication we had with Jack. He even sent us a video of the rings being made! Absolutely would recommend Luther's Diamonds to friends and anyone looking for their next jewelry purchase; we know we'll be coming back for more.
2025年9月2日
Luther's Diamonds からの回答
Yolanda, thank you so much — that focus and transparency are exactly what we care most about. Owning 100% of the process allows us to craft every ring exactly as envisioned, down to the smallest detail. It truly means the world to our team that you loved both your Arcfire Bond and Fusion Harmony rings. 💎 :)
— Jack + the Luther’s Diamonds team
Everything
Everything, Jack was amazing step by step of the process and the results are more that I was expecting.
2025年7月14日
Luther's Diamonds からの回答
Thank you so much, Daniela! We’re so glad the results were beyond your expectations. Your clear vision made the CAD confirmation process so smooth — it was a pleasure bringing it to life step by step with you.
We truly appreciate your trust in us and are honored to be part of your journey. Knowing you felt guided and supported the whole way means the world.
— Jack + the Luther’s Diamonds team ✨💍
custommade engagement ring
I bought a custommade engagement ring. Very competetive price and service, quality and design is outstanding.
Process took a bit longer than expected, but still deserves 5 stars.
2025年8月7日
Luther's Diamonds からの回答
Thank you so much for your kind words, Asger! We’re thrilled to hear that you loved the design, quality, and value of your custom engagement ring. Although the process took a little longer than expected, we’re so glad it was worth the wait — making every detail perfect is always our top priority. We especially loved incorporating the wave pattern on the band — such a meaningful touch! :)
We truly appreciate your trust in us and are honored to be part of such a special piece. Wishing you all the best, and we’d be delighted to create more treasures for you in the future!
— Jack + the Luther’s Diamonds team ✨💍
Amazing experience
Jack (the designer) was amazing to work with. My ring was made in rose gold and I even got to select my center stone emerald. The ring is absolutely beautiful in person and I will absolutely be ordering from Luther's for all future jewelry purchases.
2025年7月14日
Luther's Diamonds からの回答
Absolutely — making it perfect is our responsibility, and truly our passion!
We loved your idea of choosing rose gold for the setting — it turned out beautifully. Thank you for trusting us to create something so special. We’re honored to be a part of your story, and we can’t wait to craft more pieces for you in the future :)
With gratitude,
Jack + the Luther’s Diamonds team
Exceeds Expectations
I had a phenomenal experience with Luther's Diamonds from start to finish. Jack listened to everything I wanted and very patiently and professionally answered all of my questions and concerns. The ring came out exactly as hoped for and we could not be happier with it. In fact, I'll be placing a new order for another custom piece very soon.
2025年7月14日
Luther's Diamonds からの回答
Aaron, thank you so much for your incredible words — it means the world to us.
It was an absolute pleasure working with you to bring your vision to life, and I’m so glad the final piece lived up to everything you hoped for. Knowing that you’ll be returning for another custom piece is the highest compliment we could receive.
From all of us at Luther’s Diamonds, thank you for trusting us with something so meaningful. We can’t wait to create your next one ✨💎
Warmly,
Jack + the Luther’s team
Very slow shipping with multiple…
Very slow shipping with multiple delays; I reached out multiple times for updates and didn't hear anything back until I mentioned doing a chargeback. Item was supposed to be a gift, but arrived too late for the occasion.
Website says they are based in South Korea, but my item shipped from China.
Additionally, it was a different color of gold than described (rose gold instead of yellow. After all the delays and slow responses, I didn't want to risk a return.
2025年1月1日
自発的なレビュー
Luther's Diamonds からの回答
Hi Olivia,
We're so sorry to hear about your experience. While we do have a fulfillment warehouse in China to expedite international orders, our team and design headquarters are proudly based in South Korea.
We sincerely apologize for the shipping delays and lack of timely updates. That is not the standard we hold ourselves to. Regarding the gold color — we’re more than happy to offer a replacement in yellow gold at no cost to you. Just reach out to our support team directly and we’ll make it right.
We truly value your feedback and appreciate the opportunity to improve. Thank you for your patience.
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