Had my eye on this desk with the built-in lamp for a while and finally pulled the trigger — genuinely glad I did. The material finish has this warm matte quality that doesn't wash out in direct af... もっと見る
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Ordered a light fixture three weeks ago. I got an email saying it would be delivered week of 4/6 though no tracking number provided. Still no sign of it as of today 4/14. Emailed customer service thre... もっと見る
企業が回答しました
Okay so I bought this accent table like two weeks ago and it fits perfectly next to my soaking tub. Looks way more expensive than what I paid, very happy with LuxeDecor on this one. Shipping was fast... もっと見る
I used the chat feature to ask a product question about dimensions. Shayla was able to not only answer my questions, but provided an additional very helpful image.
企業情報
さまざまな外部ソースから提供された情報
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
連絡先
North Michigan Avenue 980, 60611, Chicago, 米国
- luxedecor.com
ネガティブなレビューの 96%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Accent table in my bathroom and I'm obsessed
Okay so I bought this accent table like two weeks ago and it fits perfectly next to my soaking tub. Looks way more expensive than what I paid, very happy with LuxeDecor on this one. Shipping was fast too, no complaints at all! ❤️
This desk-lamp piece is doing something special on my patio
Had my eye on this desk with the built-in lamp for a while and finally pulled the trigger — genuinely glad I did. The material finish has this warm matte quality that doesn't wash out in direct afternoon sun, which honestly surprised me. A lot of outdoor pieces go flat or chalky in bright light but this one holds its depth.
The integrated lamp is what really gets me though. The way it diffuses in the evening creates this soft pooling effect rather than harsh downward light. Whoever designed the shade angle understood how light behaves on a surface.
Only hiccup was chasing down a tracking number — had to follow up once before getting it. Small thing but worth mentioning. Everything else? Exceptional.
Efficient and knowledgeable
Efficient and knowledgeable. Immediate response to our questions and polite.
Good site with lots of options
Good site with lots of options, just grumpy that neither the discount promo code nor sign up discount offer were applied to my purchase
I’m thrilled you had this in stock
I’m thrilled you had this in stock, it’s the last piece for the big reveal! Hoping it arrives earlier than stated, planning to get people out of house for the secret day.
I tried to purchase a few items and the…
I tried to purchase a few items and the 15 percent welcome discount screen kept blocking my view of items. I finally clicked on it to get my discount code and it didn’t work. It was hassle factor so I removed a couple of items and placed an order without the code. I also have not received updates on when my item will arrive
Quick and accurate response
Quick and accurate response. Appreciate the good service. Shayla was great to work with.
Missing Order and Unresponsive Customer Service
Ordered a light fixture three weeks ago. I got an email saying it would be delivered week of 4/6 though no tracking number provided. Still no sign of it as of today 4/14. Emailed customer service three days ago through website to enquire as to it's whereabouts. Crickets. Now I have to call and follow it up in time that I don't have. All such a headache and the reason why I usually stick to big box stores and online websites like Amazon that provide fast free shipping, reliable customer service and easy returns if need be. Never ordering from Luxe Decor again and neither should you.

LuxeDecor からの回答
helpful chat feature
I used the chat feature to ask a product question about dimensions. Shayla was able to not only answer my questions, but provided an additional very helpful image.
Very helpful and straight to the answer.
I had a damaged 1ST delivery and they…
I had a damaged 1ST delivery and they made good and promptly delivered a new one
What a great company
What a great company! A product I ordered was erroneously listed as a set and the company stood behind their mistake to resolve the error. I so appreciate working with a company that is honest and does the right thing to support customer service!
Item I purchased was back ordered and…
Item I purchased was back ordered and your website did not indicate this before I placed the order. Upon calling to cancel order the person I spoke with could not issue me a credit. I find this misleading!

LuxeDecor からの回答
I have bought a few pieces of…
I have bought a few pieces of furnitures from Luxedecor. I like the quality products they offer and all good experiences ensure my confidence. I purchased a picture light this time.
the associate who helped me with the…
the associate who helped me with the purchase over the phone was excellent. she clearly was very knowledgeable about the product. very positive experience thus far.
Website stated 6 in stock and ships in…
Website stated 6 in stock and ships in 1-7 days. Purchased the item then had to call them after 12 days to learn item was not in stock and on back order till mid to late June!

LuxeDecor からの回答
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