Excellent product, fast delivery with great communication and tracking. I have bought products from this company in the past and will again in the future.
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A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow th... ãã£ãšèŠã
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Needed some kit to photograph goods for an online shop. Bought a couple of LED light sets, and a folding shooting table, and - a few days later - a muslin backdrop & support. Have used them all an... ãã£ãšèŠã
As a pro photographer I canât believe how well made these products are. Used octagon soft box on location for over a year now and no more inserting and bending rods to set up, the umbrella type mechan... ãã£ãšèŠã
4.3
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Excellent product
Excellent product, fast delivery with great communication and tracking. I have bought products from this company in the past and will again in the future.
2026幎6æ4æ¥
A completely negative experience
A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow the sale at all. Very unprofessional. - Of course, we accept the apology, but we were disappointed with the situation. At least you noticed the error so it won't happen to another customer. All the best.
2026幎4æ10æ¥
LuxLight ããã®åç
Very sorry for your negative experience on our website.
The shooting table lighting kit you bought is very large and therefore it would have cost in excess of £80 to send to Portugal rather than the £35 you paid. Unfortunately at the time of this sale, the kit had the wrong dimension/weight attributes and therefore our international shipping template on our website allowed you to buy with a shipping price for a smaller parcel size. As we had never shipped these kits to Portugal before, this error had gone unnoticed.
We have now made changes to the product and shipping template to stop this scenario from happening again.
It's worth nothing that we realized the mistake quickly and cancelled/refunded this buyer the same day they purchased, we contacted the seller immediately and apologized for our error.
Sorry again for any inconvenience caused
Regards
SImon
LuxLight
Product is great
Product is great and just as advertised. The only critisism I have is the lack of communication from placement of order to today's delivery
2025幎12æ2æ¥
Quick delivery and great products
Quick delivery, very well packaged, free delivery, exceptionally good products.
2025幎11æ14æ¥
LuxLight ããã®åç
Customer is based in Poland, we sent them emails like we do with all EU customers, asking them to confirm they are aware they that they will have to pay VAT and customs charge to courier to import into their country. We are just trying to make sure customer's don't have any bad surprises with charges they aren't expecting and giving them a chance to cancel the transaction if they don't want to pay the taxes.
In this case, customer was sent emails, they replied after 4 days asking how much they would have to pay the courier and their government, we replied to them again but then these emails bounced from their email address with mail delivery failed errors. We then waited for them to make contact again and also to try again with their email address, but in this time they left this review.
Customer has been refunded so definitely no scamming involved here, we are simply trying to warn customers to avoid any potential bad surprises, if the customer believes customs and EU VAT charges were included in sale price.
We will look to make this more clear in the checkout process for EU customers
A fantastic purchase experience with anâŠ
A fantastic purchase experience with an easy-to-navigate website, quality products, and excellent prices.
2025幎3æ23æ¥
Very good price
Very good price, well packed and delivery was fairly quick. Thank you
2025幎2æ16æ¥
Well packaged prompt delivery
Well packaged prompt delivery. Good product as described.
2025幎1æ6æ¥
support
A really great company the item was perfect, Very easy to set up, and customer support instantly changed an item that needed changing.
2024幎10æ1æ¥
Quality, price and fast!
Used the chat function to get some immediate advice on soft box set (even thought it was late evening!) - easy to place order, great kit and fast delivery - will use again! As far as Iâve found these sell the best optimum daylight bulbs for artists.
2024幎7æ25æ¥
Promptly dispatched
Promptly dispatched. This is quite a heavy duty arm useful for reflectors etc but not a lightweight item for filed macro use
2024幎7æ1æ¥
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