Luxplus.co.uk レビュー 2,042

Luxplus.co.uk からの回答

4日前

Hi

Thank you so much for your 5 stars ⭐️⭐️⭐️⭐️⭐️!

We’re really happy to hear that you like our products and find our prices affordable 💖

We truly appreciate your support and hope to see you again soon 😊

Best regards,

Mia - Team Luxplus

Luxplus.co.uk からの回答

4日前に更新

Hi

We’re sorry to hear that your experience has led to this impression, as it is never our intention for customers to feel misled or unaware of the membership 💗

Luxplus is an online store offering discounted member prices on thousands of products. When an order is placed at member price, a membership is automatically created for the account. It includes a 14-day free trial, after which it renews at £8.99 per month. Customers can always choose between member price and regular price when shopping.

We don’t recognise the claim that no information or email notification is provided. Membership details are clearly communicated throughout the purchase process, including next to products, in the shopping cart, in the terms and conditions that must be accepted before completing the order, and in the order confirmation email ✨

We understand that subscriptions can sometimes be overlooked, but we always aim for full transparency and a clear customer journey. If you need any help with your account or membership, our customer service team is always happy to assist 💗

Kind regards
Mia - Team Luxplus

Luxplus.co.uk からの回答

5日前

Hi

Thank you for taking the time to share your experience 💗

We’re truly sorry to hear that the product did not deliver the results you were hoping for. We understand how disappointing this must feel, especially when you have followed the instructions carefully.

Results from hair and beauty products can vary from person to person depending on hair type, condition, and other individual factors ✨ This means that a product may work differently for different users, and it does not necessarily indicate that there is an issue with the product itself.

As stated on our website, we do not offer a “satisfaction guarantee.” This means we are unfortunately unable to accept returns or process claims for opened or used products based on individual results or expectations.

That said, we truly appreciate you sharing your feedback 💗 It helps us continue to improve both our product information and overall customer experience.

If you ever need guidance before making a purchase, our team is always happy to help you find the right product for your needs.

Kind regards
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年4月8日

Hi,

Thank you for your feedback. We’re sorry to hear that the membership came as a surprise — we completely understand how that can feel, and it is never our intention to mislead our customers.

Luxplus offers discounted prices on thousands of products for customers who choose to shop at member prices. When an order is placed using member pricing, a membership is automatically created. This includes a 14-day free trial, after which it renews at £8.99 per month. Customers always have the option to choose between member prices and regular prices when shopping.

To ensure transparency, information about the membership is shown at several steps throughout the purchase process, including next to the products, in the cart, in the terms and conditions (which must be accepted), and in the order confirmation sent after purchase.

We can also see that your order was placed using member prices, which resulted in a noticeably lower total price, as well as reduced shipping costs. Overall, the savings on your order exceeded the cost of the membership 🙏

We appreciate you taking the time to share your experience with us.

Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年4月8日

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a free trial, after which it renews at 8,95 GBP per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase

If you feel anything is unclear regarding your membership, you are more than welcome to contact our Member Service. We are always ready to help!

Have a nice day.

Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年3月31日

Hi,

Thank you for taking the time to share your feedback.

We’re really sorry to hear that you’ve had a frustrating experience – that’s certainly not the impression we want to leave. We’d love to clarify that Luxplus is a membership club where you can save money on beauty and lifestyle products, along with enjoying several extra benefits. We aim to be fully open and transparent about how this works, and it’s never our intention to hide this information.

If you prefer not to become a member, you can always choose to shop at our regular prices instead 🛍️

At the moment, we’re unfortunately unable to find any record of you either contacting us or creating a membership with us.

Please feel very welcome to reach out to our customer service team – we’d be more than happy to take a closer look at your case 🥰

Wishing you a lovely day,

Mia - Luxplus

Luxplus.co.uk からの回答

2026年3月26日

Hi Chantal,

Thank you so much for your review.

I’ve looked into your case, and I’m happy to see that your package is actually estimated to arrive today 🎉

Our usual delivery time is 4–6 business days, and since you placed your order just 4 days ago, everything is moving right on schedule 🥰

We truly hope you’ll love your order, and please don’t hesitate to reach out if there’s anything else we can help you with!

Best regards,
Mia - Luxplus

Luxplus.co.uk からの回答

2026年3月26日

Hi,

Thank you for the review.

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a day free trial, after which it renews at 8.99 GBP per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase

If you have any questions or would like help with your membership, please feel free to contact our support team.

We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年3月24日

Hi

Thank you for the review and feedback 🙏

You can manage your membership anytime by logging in here: https://www.luxplus.co.uk/login
– from your account, you can pause, cancel, or update your membership details.

We wish you had contacted us earlier if you experienced any issues logging in or managing your membership, as we are always here to help 🥰

Please do not hesitate to contact us if you have any further questions, we are always happy to assist 😊

Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年3月23日

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a free trial, after which it renews at 8.99 GBP per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase

We can see that your membership has been cancelled. However, since the payment was made using Klarna Pay Later, the invoice is only issued after the renewal has already taken place.

When choosing Klarna Pay Later, the payment is not made immediately, and you have up to 30 days to pay the invoice at a time that suits you.

Once your invoices has been paid, no further charges will be made, and your membership is now fully closed.

Please do not hesitate to contact us if you have any further questions, we are always happy to assist 😊

Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年3月20日

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase

Based on your review, I’m unable to find your customer profile and get in touch with you.
If you have any further questions or need help cancelling your membership, please contact us so we can help you further 🥰

We are always happy to assist 😊


Kind regards,
Mia - Team Luxplus

Luxplus.co.uk からの回答

2026年3月20日

Hi,

Thank you for your review.

We’re sorry to hear about your experience, and we’d like to clarify a few things.

At Luxplus, you can always choose between two prices when shopping: Member price and Normal price.

The Member price is our discounted price available to all Luxplus members. As a member, you can save up to 80%, enjoy free shipping, and earn BeautyCash on your purchases.

If you’re new to Luxplus, you start with a 14-day free trial, giving you the chance to explore all membership benefits. After the trial, the membership renews automatically at £8.99 per month, and it continues until you decide to cancel. You can cancel at any time 😇

The Normal price is the option for customers who prefer not to have a membership. The normal price is higher than the member price but is often still lower than prices in many other stores. For non-members, shipping is £7.95, while members enjoy cheaper shipping.

From your order, we can see that the membership was selected so the discounted member benefits (including cheaper shipping) could be applied. We can also confirm that your membership has already been cancelled, so no further charges will occur 🙏

Regarding delivery, we understand the frustration with waiting. According to the tracking, your parcel is currently on its way and has an estimated delivery date of tomorrow, 21/03. If you still haven’t received your parcel over the weekend, please don’t hesitate to contact us again so we can look into the matter🥰

Your order was placed with member benefits (lower price and cheaper shipping), and the membership was cancelled within the trial period — so everything worked as intended, even though we’re sorry the experience didn’t meet your expectations.

If there’s anything further we can help you with, you’re always very welcome to reach out to our customer care team.

Best regards,
Mia-Luxplus

Luxplus.co.uk からの回答

2026年3月19日

Hi

Thank you for your feedback 😊

I am sorry to hear about your experience, and we do find it unfortunate that you did not contact us earlier. If you did not wish to continue your membership with Luxplus, we truly wish you had reached out to us earlier, as we would have been more than happy to assist you at any point during these three years 🙏

We would like to clarify that information about the membership is clearly presented in several places throughout the purchase process, including:
– Next to each product
– In the shopping cart
– In our membership terms and conditions (which must be accepted before completing the purchase)
– In the order confirmation sent after the purchase

It is not possible to sign up for a membership without simultaneously purchasing at member prices and actively accepting the membership terms and conditions. If you do not wish to be a member, you can shop with us at regular prices without a subscription.

You are always welcome to contact our customer service if you have any questions or need assistance – we are here to help.

Kind Regards,
Mia - Luxplus

Luxplus.co.uk からの回答

2026年3月9日

Hi

It sounds like a Luxplus membership was created for your account when the order was placed using member prices.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial and then renews at £8.99 per month. Customers can always choose between the member price and the regular price when shopping.

We’re sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

To make sure this information is clear, the membership details are shown several times during the purchase process:

- Next to each product

- In the shopping cart

- In the membership terms and conditions (which must be accepted before completing the purchase)

- In the order confirmation sent after the purchase

If you have any questions or would like help with your membership, please feel free to contact our support team.

We can also help you cancel your membership, but you can also do this directly from your profile.

We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia – Team Luxplus

Luxplus.co.uk からの回答

2026年2月26日

Hi Shirley,

Thank you for your review.

I am very sorry about your experience with our membership. The Luxplus membership was created in connection with a purchase made on our website. During the payment process, the membership is clearly indicated. Completing the order requires active acceptance of our terms and conditions, which constitutes valid consent.

If you do not want a membership, you can also purchase our products at the regular price or guest price.

You can manage your membership anytime by logging in here: https://www.luxplus.co.uk/login. From your account, you can pause, cancel, or update your membership details.v

I apologize once again that you have misunderstood our concept, but I hope my explanation made more sense.

Wishing you a very good day!
Merna, Luxplus

Luxplus.co.uk からの回答

2026年2月26日

Hi Kev,

Thank you for your review.

We are sorry to hear that you are dissatisfied with your experience, and we understand that it can be frustrating to discover previous charges. However, we must clarify some important points regarding your claims.

The Luxplus membership was created in connection with a purchase made on our website. During the payment process, the membership is clearly indicated. Completing the order requires active acceptance of our terms and conditions, which constitutes valid consent.

All charges were made in accordance with the terms you accepted, and payments were processed using the payment method you provided. The membership could be accessed, managed, and canceled at any time via your Luxplus account. If you do not want a membership, you can always choose to shop at regular prices.

I apologize once again for your experience many times.
Merna, Luxplus

Luxplus.co.uk からの回答

2026年2月23日

Hi Victoria

Thank you so much for your amazing review 💛✨

We’re absolutely thrilled to hear that you love shopping with us and that you always find what you’re looking for (and maybe a little extra too 😉). There’s nothing better than scoring great products at a fraction of the price and discovering new favourites along the way 🛍️💄🧴

We’re constantly working to bring you a wide and exciting selection at member prices you’ll love, so it truly means a lot to know you’re enjoying both the savings and the variety 💫💰 And yes… it’s definitely hard to stop at just one thing! 😍

Thank you again for taking the time to share your experience. We can’t wait to welcome you back for even more great finds 🛒✨

Best wishes, Hannah
Team Luxplus 💕

Luxplus.co.uk からの回答

2026年2月17日

Hi Dani,
Thank you for your review.
I am truly sorry for your experience with us!

Unfortunately, I cannot find you in our system as I am missing some information. I have requested more details so I can investigate the matter further.

Thank you in advance.
Merna, Luxplus

Luxplus.co.uk からの回答

2026年2月17日

Hi Ms Wright,
Thank you for your review.
We are pleased that you are satisfied with our fast delivery and the prices of our products.
I wish you a wonderful day!
Merna, Luxplus

Luxplus.co.uk からの回答

2026年2月17日

Hi,
Thank you for your review.
I am truly sorry for your experience with us!

Unfortunately, I cannot find you in our system as I am missing some information. I have requested more details so I can investigate the matter further.

Thank you in advance.
Merna, Luxplus