Luxplus.fi レビュー 1,708

Luxplus.fi からの回答

4日前

Hi

Thank you so much for your lovely review 💗
We’re thrilled to hear that you’re happy with the product — that truly means a lot to us!

We also really appreciate your feedback on the delivery time. We’re continuously working to improve our shipping experience, so your input is very valuable to us.

We hope to welcome you back again soon ✨

Best regards
Mia - Team Luxplus

Luxplus.fi からの回答

6日前

Hi

Thank you for your feedback 😊

We’re glad to hear you experienced fast delivery 🚚💨

We always aim to provide a great experience from start to finish, and we’d love to understand how we can make it even better for you next time 💕

What would it take for us to earn 5 stars from you in the future? ⭐

Best regards,
Mia -Team Luxplus

Luxplus.fi からの回答

2026年4月13日 に更新

Hi
Thank you for the review!

I have now sent you an email directly regarding your case so we can investigate this properly 😊

I can also see that my colleague replied to you on April 1st, but we have not received any response from you since then.

Could you please check your spam or junk folder as well, in case our emails have ended up there? 🙏

We are happy to help you resolve this and look forward to your reply so we can assist you further.

Best regards,
Mia - Team Luxplus

Luxplus.fi からの回答

2026年4月13日 に更新

Hi

Thank you so much for your lovely feedback! ⭐

We’re delighted to hear that your experience feels just as good as before. Maintaining high quality in both our beauty products and service is something we truly care about, so your words mean a lot to us.

We look forward to welcoming you back to Luxplus soon 🙏

Best regards,
Mia - Team Luxplus

Luxplus.fi からの回答

2026年4月2日

Hi Perttu,

Thank you for your trustpilot review,

I am very sorry that you feel tricked into a membership, that is never our intention! When you place your first order with Luxplus, you can choose to purchase products at our discounted member prices and simultaneously become a member with a 14-day free trial period. After this period, the membership continues at a price of 9.95 EUR per month, but of course, it can be canceled after the first order is shipped.

If you do not wish a membership, it is always possible to order to our normal price and buy without the membership.

I have sent you an email to clarify the situation!

Kind regards, Sofie, Luxplus

Luxplus.fi からの回答

2026年4月2日

Hi Susanna,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

I have sent you a request for further details so that I can locate you in our system and review your case from here. The request has been sent via Trustpilot.

Kind regards, Sofie, Team Luxplus

Luxplus.fi からの回答

2026年4月1日

Hi Sini,

Thank you for your review; I’m very sorry to hear that you have had a bad experience at Luxplus.

I can see that we’ve been in touch with you via email, and I’ve just replied to you again🌸

I’d be more than happy to help clarify your membership situation.

You used a payment method called Klarna Pay Later. Klarna Pay Later is a payment method where the invoice is sent after the purchase, so you don’t have to pay straight away.
You chose this payment method when you placed your first order with Luxplus at the member price, thereby starting your membership at 9.95 per 30 days.

Your membership with Luxplus has been cancelled, but as you cancelled it after the last renewal, the invoice for the membership still needs to be paid. I can understand if this is confusing for you, but the invoice is for a membership period that you have entered into and thus started. It is important for me to emphasise that this is not for the following month, but for the month’s membership that you have already entered into.

I have also sent you an email explaining this in further detail.

I hope this clarifies the matter for you.

Kind regards, Sofie, Team Luxplus.

Luxplus.fi からの回答

2026年3月6日

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:

- Next to each product

- In the shopping cart

- In the membership terms and conditions (which must be accepted before completing the purchase)

- In the order confirmation sent after the purchase

I can also see that you saved money by shopping at the member price and that you received free shipping on your order. Without the membership, the total cost of the products would have been higher than the membership fee 🙏

If you have any questions or would like help with your membership, please feel free to contact our support team. We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia - Team Luxplus

Luxplus.fi からの回答

2026年3月3日 に更新

Hi

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. It is never our intention for anyone to feel surprised or misled when shopping with us.

When shopping at member prices, a membership is created, and this includes a 14-day free trial followed by a monthly fee if not cancelled within the trial period. We always aim to clearly communicate this throughout the purchase process. The membership information is shown in several places, including next to the products, in the shopping cart, in the terms and conditions (which must be accepted before completing the order), and in the order confirmation email.

That said, we completely understand that misunderstandings can still happen, and we genuinely regret if the information was not clear to you.

If you have any questions regarding your invoices or membership, you are very welcome to contact our customer service team. We are more than happy to review your case and help clarify everything for you 😊

Mia - Team Luxplus

Luxplus.fi からの回答

2026年2月20日

Hi,

We understand that this has been a frustrating experience for you, and we apologize that the membership came as a surprise. It is, of course, never our intention for anyone to feel misled when shopping with us.

Our membership is linked to discounted member prices, and information about this is displayed in several places during the purchase process:

– Next to products that have a member price
– In the shopping cart
– In the membership terms (which must be accepted before completing the purchase)
– In the order confirmation sent after the purchase is completed

It is not possible to become a member without actively agreeing to the terms. If you do not wish to have a membership, you can always shop at the regular price without a subscription.

We take this type of feedback very seriously. Our goal is for all information regarding membership and terms to be clear, accurate, and easily accessible throughout the entire purchase process, and we regularly evaluate how this is communicated.

We have sent you a request for more information so that we can look into your case and find a solution.

Please feel free to contact us directly if you have any further questions—we are happy to assist you.

Kind regards,
Sandra – Team Luxplus

Luxplus.fi からの回答

2026年2月12日

Hei,

Kiitos paljon arvostelustasi. Olemme iloisia kuullessamme, että olet pitkäaikainen Luxplus jäsen ja tyytyväinen sellainen. Kiitos myös, että suosittelet. Huomaathan myös yli 45 eur tilauksissa ansaitsemasi 2x BeautyCash pisteet kun Luxplus jäsenyytesi on tasolla BeautyBoss 😊

Tervetuloa taas uudestaan ostoksille!

Leena
Team Luxplus

Luxplus.fi からの回答

2026年2月6日

Hei,

Kiitos paljon arvostelustasi. Totta! Olemme iloisia, että olet tyytyväinen palveluun ja edullisiin hintoihin, joita Luxplus jäsenenä voit hyödyntää! Huomaathan myös yli 45 eur tilauksissa ansaitsemasi 2x BeautyCash pisteet 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Luxplus.fi からの回答

2026年1月30日

Hei,

Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen palveluun ja hyvää ja nopeaan toimitukseen! 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Luxplus.fi からの回答

2026年1月23日

Hei, Kiitos paljon arvostelustasi. Mukava kuulla, että tilaus toimitettiin nopeasti. Olemme iloisia, että olet tyytyväinen palveluun ja pidät valikoimaa loistavana! 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Luxplus.fi からの回答

2026年1月23日

Hei, Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen palveluun! 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Luxplus.fi からの回答

2026年1月14日

Hei, 

Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen palveluun! 😊

Tervetuloa taas uudestaan ostoksille!

Team Luxplus

Luxplus.fi からの回答

2026年1月12日

Hej,

Tack för din recension. Vår leveranstid är upp till 3-6 arbetsdagar. Vi har kontrollerat spårningsinformationen och kan bekräfta att ditt paket levererades idag. Jag hoppas att allt kom fram säkert och som förväntat.

Vi hoppas att allt har kommit fram säkert och som förväntat.

Önskar dig en fin dag!

Vänligen,
Luxplus

Luxplus.fi からの回答

2026年1月12日

Hei, 

Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen palveluun! 😊

Tervetuloa taas uudestaan ostoksille!

Team Luxplus

Luxplus.fi からの回答

2026年1月9日

Hei, Kiitos, että jaoit kokemuksesi kanssamme. Olemme pahoillamme, että asiakaspalvelun vastaus ei ollut tyydyttävä. Pyrimme aina tarjoamaan asiakkaillemme parasta mahdollista palvelua.

Olemme pahoillamme myös siitä, että sinulla on ollut negatiivinen kokemus Luxplusista – tämä ei tietenkään ole tarkoituksemme. Haluamme mielellämme selventää, miten jäsenyyskonsepti toimii.

Luxplusissa jäsenyys mainitaan selkeästi useissa kohdissa tilausprosessin aikana, muun muassa tuotesivulla, ostoskorissa ja tilauksen vahvistusvaiheessa. 14 päivän maksuttoman kokeilujakson jälkeen jäsenyys muuttuu automaattisesti maksulliseksi jäsenyydeksi, jonka hinta on 9,95 € kuukaudessa ja jonka voi irtisanoa milloin tahansa. Mikäli et halua aloittaa jäsenyyttä, voit tehdä tilauksen myös normaalihintaan ilman jäsenyyttä.

Valitettavasti jäsenyyttä ei ole mahdollista peruuttaa, mikäli jäsenmaksu on maksamatta.
Kun avoin jäsenmaksu on suoritettu, jäsenyyden peruuttaminen on mahdollista.

Otamme tällaisen palautteen vakavasti ja kehitämme jatkuvasti jäsenyyteen liittyvän viestinnän selkeyttä.

Olemme aina avoimia palautteelle, ja se auttaa meitä parantamaan toimintaamme. Toivomme, että voimme palvella sinua paremmin jatkossa.

Team Luxplus

Luxplus.fi からの回答

2026年1月5日

Hei,

Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen nopeaan ja sujuvaan toimitukseen sekä tilaamasi tuotteen hintaan! 😊

Tervetuloa taas uudestaan ostoksille!

Team Luxplus