Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
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This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... ãã£ãšèŠã
Amazing customer service! You can tell theyâre a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... ãã£ãšèŠã
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Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... ãã£ãšèŠã
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Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
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Great service as usual ðâ€ïž
2022幎11æ26æ¥
Great customer service
Great customer service from Mark and Sarah. I contacted them re an online issue ( my fault). They responded immediately to sort it out. Thank you.
Claire
2022幎12æ1æ¥
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Fantastic service !!
All the products are beautiful but I was most impressed with the customer service. I made an error with my postcode, causing untold problems with the Post Office. Sarah was superb with her follow up and solved the issue with little fuss and excellent communication. Brilliant !!
2022幎11æ23æ¥
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Swift service
Placed an order Friday and received the following Monday. Great service and good packaging.
2022幎11æ21æ¥
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Very happy will buy from here again
2022幎10æ17æ¥
Highly recommended!
From past experience, I knew that Luxurious Look offers a great range, speedy delivery and a good price. I was not disappointed. :-)
2022幎10æ18æ¥
Quick service and the products arrivedâŠ
Quick service and the products arrived safely, in sustainable packaging. Thank you!
2022幎10æ25æ¥
Efficient service
2022幎10æ19æ¥
Poor delivery service
Order placed on Saturday did not come until Friday ,should have been 48 hour Royal Mail. As Royal Mail was on strike for one day why not use another parcel delivery service.
2022幎9æ2æ¥
Luxurious Look ããã®åç
Hi Trevor, thanks for getting in touch. I am sorry to hear about your experience, you are correct that unfortunately your delivery was affected by the strike and the bank holiday, Royal Mail then didn't recover to deliver on time. As you checked out as a guest, if you'd like to create an account i'd be happy to add £5 store credit for your against your next order. I do apologise again for your initial experience.
Excellent customer service
Review on behalf of my wife âŠ..Following my recent comments/review around my parcel not arriving ,I would like to give further feedback around the excellent customer service received.
Thank you for taking the time to respond to my concerns and the parcel arrived as per your update.
I would not hesitate to use your services again.
2022幎9æ1æ¥
Luxurious Look ããã®åç
Hi Paul, thanks for getting in touch. I do apologise that your order hasn't arrived yet. Royal Mail have suffered delays due to the strike action on Friday that was compounded by the bank holiday. It looks like your order should arrive tomorrow. I will keep an eye on it from here to ensure no further delays. Apologies again.
Luxury products at a great price
Luxury products at a great price. I bought the olaplex set a few times. Really amazing customer service, I learnt this place is run by a lovely family. Won't be using it anywhere else from now on. 5* from me!
2022幎8æ12æ¥
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All good thanks
2022幎8æ9æ¥
Luxurious Look ããã®åç
Thanks Stephen, appreciate your support :-)
Luxurious Look ããã®åç
Thanks Diana, that's lovely to read :-)
Easy to order and quick delivery
Easy to order and quick delivery, will definitely use again.
2022幎8æ1æ¥
Luxurious Look ããã®åç
Thanks Catherine, appreciate your support :-)
Luxurious Look ããã®åç
Thank you, that's lovely to read.
Love Luxurious Look
Easy to order, quick delivery and good range of products. Love the Davinez products for curly hair. Thank you for the discounts Luxurious Look :-)
2022幎8æ1æ¥
Luxurious Look ããã®åç
Thank you, we really appreciate your support :-)
Excellent service prompt delivery
2022幎8æ1æ¥
Luxurious Look ããã®åç
Thanks Vivienne, that's great :-)
The products I was looking for at goodâŠ
The products I was looking for at good prices and fast delivery.
2022幎8æ1æ¥
Luxurious Look ããã®åç
Thank you, that's lovely to read.
Luxurious Look ããã®åç
Thanks Janet, see you again soon :-)
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