Ador レビュー 7

This company HAS TWO Trust pilot pages - THEIR SITE SAYS USA, but their return address is SINGAPORE. I paid them £129 for three items, two arrived and I wanted to return them as they are too big.
FIRST RED FLAG: NO RETURN ADDRESS ON THE WEB site
SECOND FLAG: Emails are ignored then when answered they want you to attach pictures of the items with the tags attached which I did.
THIRDLY: They offer no returns and only a partial refund of a paltry £64

Here are their details and the reply they sent me:

Glad to hear from you!
We would appreciate your cooperation in arranging the return to our warehouse following the below return instructions. The refund for the return will be [GBP 64.86].
If the return process is inconvenient for you, and you've reconsidered keeping the item, we're happy to extend with an additional 30% to the previous partial refund offer.
​
Return instruction:
1 Please write Order Number XXXXX on a sheet of paper and include it in your return package.
2. Expedited Refund Service:
To avoid a long time waiting, upon confirming your package is en route for return, we'll prioritize arranging your refund.
3 Unfortunately, we don't offer a return label service currently. Please use the cheapest tracking service at the local post office, and mark it as "Returned Goods". If reusing the original package, please remove all original labels.
4 Please note that the responsibility for return postage lies with you.
5. Return Address
Name: avant logistic service pte ltd
Address: 4 pandan crescent #03-03
City: Singapore
Country: Singapore
Postal Code: 128475
Phone: +65 84977367
Please reply to us within 7 days to provide the receipt and return information: (a) Tracking Number, (b) Shipping Company, (c) Return Date.

This company is frustrating to deal with. You have to go back and forth and you constantly get different people who respond. One person says one thing and then another email comes with a different reply from a different person.
Very poor management and customer service
They send your package wrapped with tons of tape around it so it going to bust at the seams and a damaged item and then they give you a hard time trying to get a label to return it and on top of that they want to charge you for return
Then they finally say they are only going to charge you $15 dollars to return and then I get an email from someone else saying $55 dollars
No wonder why the package came that way when they can’t seem to get their communication on the same page
Terrible

I’ve had a really difficult time communicating with customer service. My order was delayed significantly, and when I filed a complaint, it took them another month to address it. After finally receiving the item, I realized it didn’t fit properly. When I tried to initiate a return, they informed me that they had already reissued the dress. Despite that, I’m still facing issues. The customer service experience has been extremely poor, and I’ve had to send multiple emails for every request with no clear resolution.

Never received my order, no invoice either. Just a late email from a private email address with apologies and that was it!

I ordered a dress from this company. Buyers beware there doesn’t seem to be a returns facility. I had a questionnaire which I completed four times as I kept getting the same form to complete without a returns form!

Bought a men's shirt, and what arrived ( rather late) was nothing like the on line photo....ador has recently been purchased by light in the box, I discovered, after ordering, and now ador do what light in the box do . They send you rubbish that, firstly seems to be an entirely different product, secondly is NOT what you ordered.
STEER CLEAR OF BOTH.
Cheats. Deceivers and ultimately thieves. I recently discovered on line forced labour is used in manufacturing their products ( Uighurs) and they do not belong to the BBB, their business accounting methods are therefore suspect. Once again a Chinese clothing company that specialises in selling rubbish to the unsuspecting. There's quite a few of these. WATCH OUT.
Edit....I have since discovered you can't contact ador with a negative review or comment, eventually you are told to select a reason for your dissatisfaction, except there isn't a list and the only option is to leave the site without leaving a review.
Additionally Ador has disabled, deliberately, return links to the original order. It's very simple ador doesn't want to hear anything but praise. ( Highly unlikely) and endeavours to prevent any negative contact.

Browsed the website. Full of stolen designs from Alémais. Most certainly a scam. Do not recomend.