Macy レビュー 497

they have many beautiful items but it's kind of annoying how every time I'm walking around, some associate is trying to sell me something every 5 seconds. please leave me alone. stop getting in my way!

The items (sheets) that I bought online are being shipped from within my own state. I ordered on a Monday and was given a delivery of Wednesday. It's Tuesday and the sheets haven't even shipped yet. USPS says my delivery is now Friday. There's no excuse for this. If I receive the sheets on time, I will amend my review; otherwise, it stays.

I just found out that the 10kt gold chain and bracelet I purchased 6 years ago is fake, its gold plated. Please stay away from this store.

Cheap clothing from third party asian vendors. Sneaky under handed move. Shut Macy’s down.

Macy’s has made the worst deceptive mistake ever. They have partnered with third party vendors. If you like temu, shein, aliexpress, and cheap asian chains. Then you are in luck. Customers never had to look closely to whether we were ordering from any vendor’s except for high class vendors. Not the case anymore. I ordered two dresses and only one was delivered. No one knows where the second dress is. It is so deceptive how Macy’s made this low class decision. The dress was delivered was so poorly designed that a six year old could have done better. Poor meterial. Poor quality. Cheaply made. Go to Dillard or Saks, anywhere but Macy’s

Good service

I placed an order Suzy levian ring rose sterling silver brown and white Cubic amazing The size fit the color is every bit online as in person Thank you for making it possible for my birthday August 30 I will be able to celebrate my birthday in style with my fabulous
bling bling of a ring Thank you Macys

I was interested in making an online purchase for 2 items that were on sale. The sale was advertised as ending on 8/17 (today). I had placed the items in my cart on 8/15 but was unable to complete the purchase. When I returned to my cart yesterday, 8/16, the sale price of the items INCREASED, despite the sale was still advertised as ending today (8/17.) On 8/15, one item was on sale for $41.99, but increased to $49.99 overnight. The second item was $49.99, and that increased to $59.99 overnight. I reached out on Twitter/X and received a response almost immediately. I was asked to provide more information, which I did, but didn't hear a peep back. As a very long time customer, I'm incredibly disappointed with Macy's for false advertising the sale pricing and end date. I'm also disappointed with the lack of support I received when I reached out for assistance. This isn't the first time I've been let down by Macy's customer service and, as much as I enjoy shopping at Macy's, this makes me think twice about continued shopping here.

Could be better if prices reflect their discounts. They don’t show the real prices sometimes.

I was at the exchange counter at Macy's Glendale trying to exchange a men's Polo jacket for a larger size one. Seda, the salesperson, did a terrific job of helping me with the transaction. She was very knowledgeable and pleasant. A very good experience for me.

The online delivery service is the worst I have ever experienced they are very disorganized. I call the 1-888-822-6229. I would not trust them again with another purchase. The delivery has not taken place yet.

The dress I ordered on 6/30/25 was not delivered. I ordered a replacement on 7/15. I noticed there was no information online, so on 7/19, I called Customer Service for a status. I was told that the dress was out of stock, and I had been issued a credit via a gift card by mail. I couldn't understand why, if the dress was out of stock, I was not told that. The rep I spoke to on 7/19 was able to reorder it, stating that the dress was back in stock now. The phone reps are incompetent and speak broken English which is hard to understand. The dress finally arrived on 7/23. This comes on the heels of me ordering towels and washcloths and having to call repeatedly to get the missing items replaced. I needed towels, and they kept sending washcloths.

Absolutely terrible. Customer service couldn't be more unhelpful and it is simply a nightmare trying to checkout. First of all, when I scratched off the silver part of a gift card, there were no numbers underneath it. So strike one, already wasting my time trying to figure out how to use this terribly made gift card with a very apparent and common manufacturing error THAT THEY DO NOT CARE ENOUGH ABOUT TO FIX. Hey Macy's! We all know you're edging bankruptcy so I would suggest not screwing over the few customers you have left. Secondly, after trying to call customer service (failed) and scouring the internet (no help either) we went mobile and finally found the scan barcode option on the website, which seemed to be the only thing that worked during this whole situation. Okay, well that was mildly annoying but at least I can check out now! At least that's what I thought... Now, only owing 5 dollars I reach for my credit card to pay. Who's surprised ANOTHER problem arises, not me! My card fails to go through, I check the balance and I have more then enough to pay for FIVE DOLLARS and my limit has not been reached... I try at least FIVE other credit cards all from different people in my family and it all fails to go through. That's weird. Enough money on all, nothing paused, no limits exceeded, all correct information, called the bank they said no problem on their end... Hm. Okay maybe I'll try it tomorrow..? Possibly too much traffic on their website today. Tomorrow rolls around, all of the deals from their "Summer Black Friday Sale" are gone... annoying! At this point I don't care anymore, I just need to place an order to get my makeup in time for scheduled photos. STILL NOT WORKING. This is ridiculous. Sephora, I'm sorry for betraying you. I am not one to usually write a review, or even complain about a business in general... but this experience has been a nightmare! Never had such a bad time online shopping. And let me reiterate how bad their customer service is! In what world is it a good idea to have ROBOTS handle customer service? Unhelpful little computer generated responses that clock out when you're asking about anything except store hours. I don't know, maybe start hiring real people so actual problems can be solved? Like the gift card issue? Talking to a real person that works at Macy's would have been nice and would have put me in a better mood! Because SHOCKER- people like polite human interaction and connection when a problem arises! No one likes talking to incompetent ROBOTS.

BE AWARE my Order never received, and they never gave me my money back even though I called multiple of times notifying them being on the phone for hours… so frustrated they even promised they would call me back never did they lie
I wish I seen all these reviews. I would never ordered with them.

I’m Reporting macy’s 👎🏼👎🏼👎🏼👎🏼
TO Better Business Bureau

Good stock in men’s clothing. Excellent customer service.

Good service. Fast and efficient staff. Will be back

Purchased a VERY expensive leather couch from Macy's furniture in January 2024... and purchased the $500 warranty that was 'supposed' to cover anything and everything. The salesperson assured... "just file a claim, all will be covered... " NOT. A claim for poor quality and damage that should have been covered was denied immediately. And no contact information or way to leave a review through Macy's. Will NEVER purchase anything from Macy's again, nor will I purchase a warranty. Worthless.

Went to Macy’s today with a gift card worth $200
When the scratch the PIN number they didn’t do right and they erased all the numbers
Then I was told the card was already used.
Asked to talk to a manager who took one and half hour to show up
When I asked him what took so long he replied he was in a meeting
I guess Macy’s makes more money in a meeting than taking care a a paying customer
Now I’m out $200
Unacceptable will not shop Macy’s any more

I was in a store at Macy’s store yesterday and saw a dress that I wanted to buy for my Daughter. Since she does not live near me I ordered it online to be shipped to her house. The next day I received an email saying that it was out of stock. I saw this dress in the store in multiple sizes so I know that it is in stock. When I called, the customer service representative was not able to help me and at the end of this entire ordeal, I was left with no dress and no help. I know that they have the Dress and they even told me the stores that have it in stock, but they were not able to figure out a way to have the store Send it to my daughter. I am most disappointed with this terrible terrible experience!!!!

As a long-time Macy’s customer, it’s disappointing to see a noticeable decline in product quality—particularly in online clothing purchases. Many of the items being sold now feel substandard, far from the quality Macy’s was once known for. In addition, shipping has become unreasonably slow, further diminishing the overall customer experience.

Fortunately, I live close to a Macy’s location, which makes returning these items somewhat easier. However, the core issue lies in what seems to be a clear shift in focus: prioritizing volume and sales numbers over maintaining quality standards. It feels as though Macy’s—and many other retailers—are increasingly comfortable pushing inferior products at premium prices, assuming customers won’t notice or won’t bother to return them.

This is a short-sighted strategy. If Macy’s hopes to retain loyal customers and rebuild trust, restoring strict quality control must be a top priority. Without it, even the most established brands risk alienating their base and losing relevance in a competitive retail market.