Made in Market レビュー 906

Made in Market からの回答

2日前

Hi Maria,

We’re genuinely sorry to hear about your experience and understand how frustrating this situation must have been.

However, for transparency towards other customers, we would like to clarify what happened with this order.

Your parcel was successfully shipped and arrived in the United Kingdom, where it was held by customs awaiting additional documentation from the recipient. According to the official updates from UPS, several contact attempts were made directly to you requesting the necessary information to complete customs clearance.

In parallel, our team also reached out multiple times to assist you, but unfortunately, we did not receive any response during this period.

After approximately 10–12 days without the required documentation, the shipment was considered abandoned by customs authorities and automatically returned to Portugal. At this stage, the process is entirely managed by customs and cannot be reversed or influenced by the sender.

As clearly stated on our website, all shipments to the UK are subject to customs procedures, and the import process (including providing documentation when requested) is the responsibility of the recipient, regardless of being a final consumer.

We fully understand that import procedures can be unfamiliar, especially post-Brexit, and we always aim to support our customers throughout. Unfortunately, without the required response during the clearance window, delivery cannot be completed.

We regret that this led to your dissatisfaction, but it is important to clarify that the order was not lost, nor was this due to a failure in our service.

Should you wish to order again, we would be happy to guide you to ensure a smooth delivery experience.

Made in Market Team

Made in Market からの回答

2日前

Olá 😊

Lamentamos sinceramente a sua experiência com a encomenda #16603.

Neste caso específico, houve de facto uma falha por parte do fornecedor, que foi sucessivamente adiando a entrega. Acompanhámos o seu pedido de perto e fomos sendo informados desses atrasos, mas infelizmente não conseguimos acelerar o processo como gostaríamos.

Pedimos desculpa por todo o incómodo causado. Ainda assim, queremos reforçar que já lhe apresentámos uma compensação como forma de demonstrar o nosso compromisso consigo, e ficámos um pouco surpreendidos com a avaliação negativa, pois estamos genuinamente empenhados em encontrar sempre uma solução justa e satisfatória para os nossos clientes.

De qualquer forma, a sua satisfação continua a ser muito importante para nós. Vamos entrar em contacto direto consigo para tentar resolver esta situação da melhor forma possível e garantir que fica com uma experiência mais positiva connosco.

Se tiver um momento, também gostaríamos muito de ouvir novamente a sua opinião após esta resolução através do link da Trustpilot que recebeu — isso ajuda-nos bastante a melhorar e, como agradecimento, oferecemos um pequeno presente pelo seu tempo 🙏

Estamos aqui para ajudar em tudo o que precisar!

Made in Market からの回答

2026年3月27日

Thank you so much for your kind feedback, Eetu! 😊

We’re delighted to hear you enjoyed the experience — and what a fantastic Brazilian selection you picked, from farofa to Paçoquita and all those sweet coconut treats heading to Finland! 🇧🇷✨

We really appreciate your understanding regarding the unavailable items. We’re glad the refund was quick and that the extra snacks — along with the small thank-you gift we sent via email — helped make the experience even sweeter. 🎁

Enjoy your goodies, and we’ll be very happy to pack another Brazilian flavor box for you anytime.
Warm greetings from the Made in Market team! 🛒💛