Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed. The layout... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Lana, RJ and and the rest of the team can't be more helpful. They constantly go out of their way to provide the best possible service. The units and common areas are always well maintained and well... もっと見る
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We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has nev... もっと見る
Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... もっと見る
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企業情報
Magenta Self Storage について
当該企業による記述
Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
連絡先
4.8
優良
225件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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Clean high quality facility with very…
Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed.
The layout of the site is very user friendly - plenty of parking and easy access.
2026年6月18日
自発的なレビュー
Magenta Self Storage からの回答
Hi Paul,
Thank you so much for taking the time to leave us such a wonderful review. We're delighted to hear that your move-in experience was well coordinated and completely hassle-free.
It's great to know that Kirsty was able to help you find the right storage unit for your needs, and I'll be sure to pass your kind comments on to her. We're also pleased that you found the site easy to navigate, with convenient parking and access.
We really appreciate your feedback and thank you for choosing us. If there's ever anything we can help you with, please don't hesitate to get in touch.
Best Wishes,
Lana – Dual Site Manager
Thought I had found a solution to my…
Thought I had found a solution to my storage problems with Magenta Storage in Banbury, but disappointed to find they do NOT offer 24 hour access - so remember to read full details of a contract when storing stuff! In all other respects the facility is very good, and I believe my items are safe and secure there.
2026年6月14日
自発的なレビュー
Magenta Self Storage からの回答
Dear Eve,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to be unable to access your belongings when you needed them.
Our standard access hours on 7am-9pm 7 days a week are displayed during the booking process and at our facility; however, we appreciate that some customers require more flexibility. We do offer 24-hour access by prior arrangement, either as a one-off request or as an ongoing service for an additional charge.
We'd also like to clarify that our phone lines are staffed 24 hours a day for emergency contact. In the event of an emergency, our out-of-hours team can escalate issues directly to our store management team for support. However requesting 24 hour access out of reception hours would not be classed as an emergency situation. Regardless on this occasion we did not meet the level of service you expected, and for that, we sincerely apologise.
We take feedback like yours seriously and are reviewing what happened to ensure our communication and contingency procedures are clear and effective.
Kind Regards
Kerry
Assistant Manager
Amazing Customer Service & Support + Great Facility
Had an absolutely amazing experience with Magenta Storage and their support team. Specifically, Kirsty was extremely helpful and patient in answering all my questions, responding super quickly to all of my emails and helping me with any concerns & questions I had. She’s been absolutely amazing in guiding me through the process and has made something that is usually quite stressful into a very relaxed and seamless process!
The storage facility itself is super clean, all instructions for access are easy to follow & understand and I had absolutely no issues during the process. Would 100% go with Magenta Storage again, mainly thanks to Kirsty and her amazing support!
2026年6月9日
自発的なレビュー
Magenta Self Storage からの回答
Dear Jennifer,
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that your experience with Magenta Storage was such a positive one. We understand that arranging storage can sometimes feel stressful, so it’s fantastic to know that our team helped make the process smooth, simple, and reassuring for you.
A special thank you for your kind words about Kirsty. She is a fantastic member of the Magenta Storage team, and we feel incredibly lucky to have her as part of the Magenta family. Her patience, care, and commitment to supporting our customers really do make a difference, and we’ll be sure to share your lovely feedback with her.
We’re also so pleased to hear you found our facility clean, accessible, and easy to use. Creating a safe and straightforward storage experience for our customers is always our priority.
Thank you again for choosing Magenta Storage and for your recommendation. We’d love to welcome you back anytime!
Best Wishes
Lana – Dual Site Manager
Exceptional Service
Lana, RJ and and the rest of the team can't be more helpful. They constantly go out of their way to provide the best possible service. The units and common areas are always well maintained and well illuminated.
The 24 hour access option is invaluable.
Thanks Magenta!
2026年5月25日
自発的なレビュー
Magenta Self Storage からの回答
Hi Mark,
Thank you so much for your kind words and continued support over the years. Reviews like this truly mean a lot to all of us.
It has been an absolute pleasure having you with us as a customer. You’ve been such a valued part of Magenta for so long that it often feels more like having a colleague around than a customer. Your support, kindness and loyalty over the years have never gone unnoticed, and we genuinely can’t thank you enough for that.
I’ll be sure to share your lovely feedback with RJ and the rest of the team — they’ll be so pleased to read it. We’re really grateful for your continued trust in us, and we look forward to seeing you again soon.
Thank you again for being such a wonderful part of the Magenta community.
Best Wishes
Lana - Dual Site Manager
Maya was very lovely and helpful
Maya was very lovely and helpful! We were able to get all of our supplies for our upcoming move!
2026年5月16日
自発的なレビュー
Majenta are great storage company
Majenta are great - great staff - always helpful -
Thanks again to Nathan and team
2026年5月4日
自発的なレビュー
Magenta Storage Reading 5 stars!!!
We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has never been an issue and any queries dealt with promptly. The staff are also so friendly, helpful and professional and the place is also spotless. No hesitation in recommending Magenta Storage in Reading!
2026年4月24日
自発的なレビュー
Great company and fab customer service
Great company, recommended by a friend.The customer service is friendly, supportive, a big 5 stars to RJ, manager and Dean; both great! The site is clean, well equiped, secure and well structured.
2026年2月25日
自発的なレビュー
Magenta Self Storage からの回答
Hi Erika,
Thank you so much for your lovely review and for choosing Magenta following your friend’s recommendation.
We’re delighted to hear you’ve had such a positive experience with us. RJ and Dean will be so pleased to read your kind words, and I’ll be sure to pass your feedback on to them both.
Thank you again for your support — we really appreciate it.
Best Wishes
Lana - Dual Site Manager
Helping hand in the nick of time
I have been using this firm since 2008 from time to time and the staff are always very helpful. I recently got an opportunity to buy an antique dresser at a bargain price but didn't immediately have room for it in my house so contacted RJ for help. He found a suitable available unit and told me that I was still in time for 3 months of half price storage in a Black Friday offer! So I went ahead and bought it and now have it in my house, all thanks to RJ's quick thinking. Must say that Basil was also involved in helping me. So a big thank you to St Albans Magenta.
2026年2月1日
自発的なレビュー
Magenta Self Storage からの回答
Hi Janet,
Thank you so much for your lovely review and for your continued support over the years. It’s always a pleasure welcoming you back to Magenta.
We’re so pleased RJ and Basil were able to help with your antique dresser — what a fantastic find! I’ll be sure to pass your kind words on to them both.
Thank you again for choosing Magenta over the years. We really value your support and always look forward to seeing you again.
Best Wishes
Lana - Dual Site Manager
Friendly neighbourhood storage facility
This is my local storage unit. It is quite close to central Oxford so it is expensive. However, upon talking to Shah, Maya and Len they were happy to explain that Magenta price match Big Yellow and Storage King. They will also price match on storage insurance.
The team were always very friendly and helpful and happy to to take the time to discuss things and find a storage solution to my needs. Were there were a couple of issues (rivet missing on a lock bracket, and personal code for out of hours access) they dealt with the issues promptly and without me feeling like I had inconvenienced them. Overall I have been extremely happy with the service I have received.
2026年2月13日
自発的なレビュー
SAFE AND SECURE STORAGE.
SAFE AND SECURE STORAGE.
Our experience with Magenta Banbury over the last few months has been extremely positive and we highly recommend them.
The staff are all very helpful and friendly. Moving is so stressful and they took the worry out of our storage problems and made the whole process so much easier.
Magenta is in a fantastic location by the M40 and the storage units are very reasonably priced, clean and very secure.
We had the use of loading/unloading bays with a choice of large and small trolleys and two good sized lifts.
During our stay we downsized our unit twice as we moved our things into our new home and this was done at a time to suit us. All the paperwork and refunds were taken care of by the wonderful staff.
A toilet on site is also a great asset :)
We actually miss popping into the office for a natter and seeing your cheerful smiles.
Thank you so much.
2026年2月13日
自発的なレビュー
Magenta Self Storage からの回答
Hi David,
Thank you for your kind words! We’re thrilled to hear you had a positive experience with our team and appreciate you taking the time to share your feedback.
Many Thanks
Lana - Dual Site Manager
OK: Nothing more - nothing less.
When Magenta opened in my home town, they were a breath of fresh air with good deals and a personal approach to their business. Sadly, management changes and above inflation increases have exposed Magenta as being little different to other storage companies.
Magenta are now just another storage company, no more or no less.
2025年11月27日
自発的なレビュー
Magenta Self Storage からの回答
Hi,
Thanks for your feedback. We’re sorry to hear you feel this way, and we’d like the chance to look into it properly.
We’re a company that genuinely cares about our customers, and we’re proud that our price increases are far less frequent and lower than our competitors.
We are committed to offering fair pricing, often with the best deals locally with a personal approach, and well-kept facilities.
We’d like the opportunity to talk this through. At the moment we can’t see which facility you store with, so please email info@magentastorage.co.uk with the site you’re storing at and the best number to reach you on.
We hope to have the chance to speak with you soon.
Kind Regards
Lana - Dual Site Manager
Amazing here Kirsty and the team are…
Amazing here Kirsty and the team are always incredible and if you’re lucky enough to be welcomed by bear then thats just a bonus!!
2025年11月19日
自発的なレビュー
Magenta Self Storage からの回答
Thank you so much for your lovely review! Kirsty and the team will be really pleased to hear this — and Bear will be thrilled to know he’s getting a special mention too.
We’re glad you’ve had such a positive experience with us, and we’re always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Top notch customer service!
I’ve been a customer at this location since day one, and even six to eight months before that at the old site. The staff have always been good and professional, but over the past while I feel Magenta has reached its highest standard yet. Their customer service is second to none.
The manager, Lana, along with the two staff members Kirsty and Abdi — and of course the lovely mascot Bear (Kirsty’s gorgeous dog) — are simply the best team I’ve ever dealt with in any self-storage facility, and I’ve rented several units over the years.
Kirsty and Abdi who are onsite every day are always polite, professional and consistently go the extra mile to ensure customers are satisfied. Without a shadow of a doubt, they are a real asset to the company and I truly hope Magenta look after them because they are exceptional.
2024年11月16日
自発的なレビュー
Magenta Self Storage からの回答
Hi Mario,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your loyalty from the old site right through to the Stirling Road store. Your comments about Lana, Kirsty, Abdi and Bear mean a lot to the whole team. It is great to hear that our customer service has had such a positive impact and that you always feel well looked after when you visit. We are grateful for your recognition of the team’s hard work and dedication. Feedback like this genuinely makes a big difference to us. Thank you again for your continued support. It is always a pleasure having you with us at Magenta.
Kind regards
The Stirling Road Team
Easy access any time
Easy access any time, clean & secure storage, overall a great experience
2025年11月12日
自発的なレビュー
Magenta Self Storage からの回答
Hi David,
Thank you for your 5-star review! We’re pleased to hear that you found our facilities easy to access, clean, and secure. We appreciate your feedback and are glad your experience has been a positive one. If we can assist you further at any time, please don’t hesitate to get in touch.
Kind Regards,
The Magenta Banbury team.
Great environment for storage and…
Great environment for storage and friendly staff, who couldn’t have been more helpful.
2025年10月22日
自発的なレビュー
Magenta Self Storage からの回答
Hi Russell,
Thank you for taking the time to leave us a review. I will let the team know you found them friendly and the facility a great environment for storing your belongings. We look forward to see you again soon.
Kind Regards,
David - Operations Manager
Thank you to the staff in reception for…
Thank you to the staff in reception for receiving in delivery in my absence and holding it in the holding area for me. Kirsty and Abdi are always available to assist and solve any problems you may have .
2025年10月10日
自発的なレビュー
Magenta Self Storage からの回答
Hi Brendan,
Thank you for taking the time to leave a review. I am glad the team could be of assistance with receiving your delivery. I will be sure to pass on your kind words and the team will be more than happy to assist in the future.
Kind Regards,
David - Operations Manager
Magenta Self Storage からの回答
Hi,
Thank you so much for your kind words! We're really glad to hear you found our storage clean, secure, and our team friendly and helpful. It means a lot to us that you took the time to share your experience.
Kind Regards
Lana - Dual Site Manager
If magenta were a person they would be a knight
If magenta storage in acton were a person, they would be a knight in shining armour. 😀
It’s becoming increasingly rare these days to come across customer service that is acceptable - magenta outshines EVERYONE. The staff there honestly couldn't do any more for me. I needed storage which was a little more complicated than the average hire, and all the staff I spoke to were extremely patient, and talked me through all options. I would recommend magenta to everyone and many of my friends and work colleagues will be using their facilities in the near future
2025年9月20日
自発的なレビュー
Magenta Self Storage からの回答
Dear Nat,
Thank you so much for your wonderful review!
We’re thrilled to hear that our Acton team were able to support you and make the process as smooth as possible, especially with a more complicated storage need. Delivering exceptional service and taking the time to explain every option is exactly what we aim for, so it’s lovely to know that this stood out to you.
We’re truly grateful for your kind recommendation and for spreading the word to friends and colleagues – it means the world to us.
Kind Regards
Lana - Dual Site Manager
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