The staff are so professional, friendly and helpful. The move went without a hitch and the rental costs are very competitive. Great service!
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I had to use the MAGENTA facility in St Albans for almost 5 years. During that lengthy period, since August 2021, I always found the Reception staffto be very helpful. I would compliment RJ o... ãã£ãšèŠã
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Probably the best storage facility in Reading. Great service and fair price. Very clean and secure. Units were well maintained and I felt that my items were always safe. Various size units to choose... ãã£ãšèŠã
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When Magenta opened in my home town, they were a breath of fresh air with good deals and a personal approach to their business. Sadly, management changes and above inflation increases have exposed Ma... ãã£ãšèŠã
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Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space â Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
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Amazing here Kirsty and the team areâŠ
Amazing here Kirsty and the team are always incredible and if youâre lucky enough to be welcomed by bear then thats just a bonus!!
2025幎11æ19æ¥
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Magenta Self Storage ããã®åç
Thank you so much for your lovely review! Kirsty and the team will be really pleased to hear this â and Bear will be thrilled to know heâs getting a special mention too.
Weâre glad youâve had such a positive experience with us, and weâre always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Top notch customer service!
Iâve been a customer at this location since day one, and even six to eight months before that at the old site. The staff have always been good and professional, but over the past while I feel Magenta has reached its highest standard yet. Their customer service is second to none.
The manager, Lana, along with the two staff members Kirsty and Abdi â and of course the lovely mascot Bear (Kirstyâs gorgeous dog) â are simply the best team Iâve ever dealt with in any self-storage facility, and Iâve rented several units over the years.
Kirsty and Abdi who are onsite every day are always polite, professional and consistently go the extra mile to ensure customers are satisfied. Without a shadow of a doubt, they are a real asset to the company and I truly hope Magenta look after them because they are exceptional.
2024幎11æ16æ¥
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Magenta Self Storage ããã®åç
Hi Mario,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your loyalty from the old site right through to the Stirling Road store. Your comments about Lana, Kirsty, Abdi and Bear mean a lot to the whole team. It is great to hear that our customer service has had such a positive impact and that you always feel well looked after when you visit. We are grateful for your recognition of the teamâs hard work and dedication. Feedback like this genuinely makes a big difference to us. Thank you again for your continued support. It is always a pleasure having you with us at Magenta.
Kind regards
The Stirling Road Team
Easy access any time
Easy access any time, clean & secure storage, overall a great experience
2025幎11æ12æ¥
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Magenta Self Storage ããã®åç
Hi David,
Thank you for your 5-star review! Weâre pleased to hear that you found our facilities easy to access, clean, and secure. We appreciate your feedback and are glad your experience has been a positive one. If we can assist you further at any time, please donât hesitate to get in touch.
Kind Regards,
The Magenta Banbury team.
Great environment for storage andâŠ
Great environment for storage and friendly staff, who couldnât have been more helpful.
2025幎10æ22æ¥
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Magenta Self Storage ããã®åç
Hi Russell,
Thank you for taking the time to leave us a review. I will let the team know you found them friendly and the facility a great environment for storing your belongings. We look forward to see you again soon.
Kind Regards,
David - Operations Manager
Thank you to the staff in reception forâŠ
Thank you to the staff in reception for receiving in delivery in my absence and holding it in the holding area for me. Kirsty and Abdi are always available to assist and solve any problems you may have .
2025幎10æ10æ¥
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Magenta Self Storage ããã®åç
Hi Brendan,
Thank you for taking the time to leave a review. I am glad the team could be of assistance with receiving your delivery. I will be sure to pass on your kind words and the team will be more than happy to assist in the future.
Kind Regards,
David - Operations Manager
Clean storage room
Clean storage room, good security, friendly and helpful staff
2025幎10æ3æ¥
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Magenta Self Storage ããã®åç
Hi,
Thank you so much for your kind words! We're really glad to hear you found our storage clean, secure, and our team friendly and helpful. It means a lot to us that you took the time to share your experience.
Kind Regards
Lana - Dual Site Manager
If magenta were a person they would be a knight
If magenta storage in acton were a person, they would be a knight in shining armour. ð
Itâs becoming increasingly rare these days to come across customer service that is acceptable - magenta outshines EVERYONE. The staff there honestly couldn't do any more for me. I needed storage which was a little more complicated than the average hire, and all the staff I spoke to were extremely patient, and talked me through all options. I would recommend magenta to everyone and many of my friends and work colleagues will be using their facilities in the near future
2025幎9æ20æ¥
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Magenta Self Storage ããã®åç
Dear Nat,
Thank you so much for your wonderful review!
Weâre thrilled to hear that our Acton team were able to support you and make the process as smooth as possible, especially with a more complicated storage need. Delivering exceptional service and taking the time to explain every option is exactly what we aim for, so itâs lovely to know that this stood out to you.
Weâre truly grateful for your kind recommendation and for spreading the word to friends and colleagues â it means the world to us.
Kind Regards
Lana - Dual Site Manager
Very efficient op at Stirling Rd
2025幎9æ15æ¥
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Magenta Self Storage ããã®åç
Dear Alan,
Thank you for your feedback! Weâre glad to hear you found everything to be efficient. We appreciate you taking the time to share your experience. And we are so grateful you choose Magenta.
Kind Regards
Lana - Dual Site Manager
A blissful experience!
The facility is relatively new, is clean and well organised.
The staff are extremely helpful and cheerful, we dealt initially with Kirsty who set up the arrangement for us in a very efficient and speedy way, explained everything clearly and concisely and made it all terribly easy. We later dealt with Abdi who sorted me out with the technology which was beyond my capability, his beaming smile and urgency was infectious.
They are a great team
2025幎8æ23æ¥
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Magenta Self Storage ããã®åç
Dear John,
Thank you so much for your wonderful feedback! Weâre delighted to hear that you found the facility clean and well organised, and that both Kirsty and Abdi were able to make your experience smooth and enjoyable. Weâre very proud of our team and itâs lovely to see their efforts recognised. Weâll be sure to pass on your kind words to them. Thanks again for choosing us â weâre always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Brilliant facilities
Brilliant facilities, friendly staff (big thanks to RJ, top man), easy to access, clean, tidy and very safe. Good rates especially with promotions, highly recommended
2025幎9æ6æ¥
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Magenta Self Storage ããã®åç
Dear James,
Thank you for your fantastic review! Weâre thrilled to hear you enjoyed our facilities and found the team, especially RJ, so helpful. Itâs great to know you felt safe and comfortable, and that our rates and promotions added value. We really appreciate your recommendation!
Kind Regards
Lana - Dual Site Manager
I honestly very rarely write review but 10/10 for Magenta Oxford
I honestly very rarely write review but Magenta Storage Oxford have been above and beyond fantastic from the start. The day I moved in, Jamie handled everything and made it all so smooth and efficient, helping me and my dad as we moved in, even though it was a last-minute booking he got everything ready that day. His help and efficiency made life a lot easier. Everyone Iâve dealt with has been polite and courteous, and Iâve especially appreciated the email interactions with Shah, the manager - heâs always attentive, responsive pleasant, and genuinely helpful. Couldnât ask for a better experience. This place is located incredibly close to Oxford and I think makes your life so much easier as a student storing things!
Thanks very much,
Stephanie
2025幎6æ28æ¥
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The best value storage Iâve found
This storage facility is very well priced, and Kirsty on the front desk is very helpful.
2025幎8æ15æ¥
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Magenta Self Storage ããã®åç
Hi Roger,
Thank you for your review! Weâre so glad to hear youâve found our storage great value and that Kirsty was able to assist you so well. Weâll be sure to share your kind words with her.
Kind Regards
Lana - Dual Site Manager
Great storage place
Great storage place, very convenient and friendly staff ð
2025幎7æ30æ¥
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Magenta Self Storage ããã®åç
Hi Jack,
Thank you for your kind feedback! Weâre so pleased to hear you find our storage convenient and our team friendly. Itâs great having you with us.
Kind Regards
Lana - Dual Site Manager
Very good customer service
Abdi, he's very friendly, very polite and very helpful. I came to check something about my unit and needs to do something with it. He helps me a lot about my enquiries and my needs. I asked about other things and he tried his best to help out, which amazed me and very down to earth. He always tried to find an answer and understand my situation rather than declining me straight away. I felt like I'm a valuable customer as well though I don't have lots or big units in the company.
2025幎6æ7æ¥
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Magenta Self Storage ããã®åç
Hi Weng,
Thank you so much for your thoughtful review. Weâre delighted to hear how Abdi supported you and made you feel valued â every customer is important to us, no matter the size of the unit. Itâs wonderful to know he took the time to listen, understand your situation, and provide the help you needed. Weâll be sure to pass on your kind words to him.
Kind Regards
Lana - Dual Site Manager
Great customer service
I am using Margenta Storage, and my experience was very good! ð The storage inits are well organized. The storage is cost effective. And the support from the team was great! Special thanks for Kirsty, the operations and facility manager, for flawless and communication!
2025幎7æ18æ¥
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Magenta Self Storage ããã®åç
Dear Anton,
Thank you for your wonderful feedback! Weâre so pleased to hear that youâve found our storage units well organised, cost effective, and that the team has been so supportive. Kirsty will be especially delighted to receive your kind words â weâll be sure to share them with her. Itâs great to know your experience with Magenta has been such a positive one.
Kind Regards
Lana - Dual Site Manager
Abdi has been very helpful
Abdi has been very helpful. Has clearly explained all the options available at Magenta. He has been quick to respond to any questions. Has acted in a professional manner at all times.
2025幎7æ18æ¥
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Magenta Self Storage ããã®åç
Dear Will,
Thank you for sharing your experience. Weâre so pleased to hear how helpful Abdi has been and that he was able to clearly explain your options and support you throughout. Weâll make sure your kind words are passed on to him â feedback like this means a lot to the team.
Kind Regards
Lana - Dual Site Manager
Abdi at the reception is very kind and is ready to help you
At the reception, Abdi is very kind and friendly. The place is clean and tidy, and seems safe. Perhaps it would be improved by extending the access hours.
2025幎7æ5æ¥
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Magenta Self Storage ããã®åç
Hi Juan,
Thank you for your kind review. Weâre delighted to hear your comments about Abdi and that youâve found the facility clean, tidy, and secure. We do offer extended access hours, so if this is something youâd find useful, please get in touch with us and weâll be happy to provide you with more details.
Kind Regards
Lana - Dual Site Manager
Abdi was a great help when we arrivedâŠ
Abdi was a great help when we arrived with our items for storage and we needed to have the system explained to us. He could have sat behind his desk and told us what to do but he went the extra mile and accompanied us up in the lift and to our storage unit.
2025幎5æ25æ¥
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Magenta Self Storage ããã®åç
Hi Paul,
Thank you so much for taking the time to share your experience. Weâre delighted to hear that Abdi made your move-in smooth and stress-free. He takes great pride in going the extra mile for our customers, and weâll be sure to pass on your kind words to him. We really appreciate your feedback and are so pleased to have you storing with us.
Kind Regards
Lana - Dual Site Manager
Avoid Magenta Storage at all costâ aggressive, misleading, and legally careless.
I was told I had 24-hour access (nowhere mentioned in the contract)âthen suddenly they denied it, refused to share the recorded call where it was confirmed, and suggested that I was lying. They terminated my contract with 7 daysâ notice, causing me over £5,000 in losses (emergency moving, cancelled work, travel).
Staff were aggressive and dismissive. Asking them to follow their own rules was twisted into a âthreat.â They refused to investigate properly, ignored my concerns, and sent emails full of legal inaccuracies.
If you care about fairness, the security for your belongings, and professionalismâstay far away.
UPDATE in response to their reply below:
Magenta continues to speak vaguely about âpolicyâ while refusing to acknowledge that I was explicitly told I had 24-hour access. They still wonât release the call recording that confirms this. Their refund â which they now downplay â only came after legal pressure. No apology. No accountability.
They continue to side with their rude, aggressive call center staff over their clients, claiming she acted âoutside her working hours.â If thatâs true, why did she answer the companyâs official phone line at all? That excuse alone says everything.
This is not how a professional company behaves â and if you read their reply below, youâll see exactly how careless and dismissive this storage company is. Their reply alone is a red flag to stay away.
2025幎4æ18æ¥
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Magenta Self Storage ããã®åç
Dear Hen,
Thank you for your review. While we donât discuss individual customer cases publicly, weâd like to clarify a few general points about our policies.
Our terms and conditions allow for immediate termination in cases involving illegal or environmentally harmful activity, or serious breaches. We also have a duty of care to protect our customers, their belongings, and the building.
This facility offers extended hours access, but not 24-hour access. This policy is in place as a preventative measure to help reduce the risk of inappropriate or unsafe activity. This is clearly communicated during the on-boarding process.
Regarding your comments about a member of our team, Weâre sorry to hear you were dissatisfied, especially as our team member went out of her way to assist you outside of both your allocated access hours and her own working hours.
Weâre sorry for the outcome, as we genuinely value all of our customers. However, our duty to maintain a safe and secure environment must come first, and we stand by the actions taken in line with that responsibility.
Kind Regards
Lana â Dual Site Manager
Fantastic Storage Facility â Highly Recommend!
Iâm really pleased with my decision to go with Magenta. The location is incredibly convenientâeasy to get to and close to the motorwayâand the pricing is competitive. Moving everything in was hassle-free, thanks to the variety of trolleys available, which made transporting items of all types much easier. The onsite services, like shredding and boxes, are a great added bonus.
But my main reason for leaving this review is to highlight Helen, who set everything up for me. She has been absolutely amazingâunbelievably accommodating, going above and beyond to help and make the process smooth. She was always available when I needed assistance and was so friendly throughout.
Overall, a great storage facility with outstanding customer service. Highly recommended!
2025幎3æ14æ¥
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Magenta Self Storage ããã®åç
Hi James
We really appreciate your lovely review and for choosing Magenta Storage Banbury! We are happy to help out during a busy time and the space enabled you to have a good sort out. We have plenty of trolleys, cages, sack and pallet trucks to make life easier and hopefully take the stress out of moving home and you were able to make good use of the covered loading bays that kept your goods dry in our very British weather!
Happy to hear you made also made use of our shredding service where important documents are shredded on site and you will receive a certificate of destruction for peace of mind shortly, be assured anything sensitive has been disposed of safely and securely.
Our fully stocked box shop has everything you need for having a sort out with all our boxes being double walled and a 20% discount for all our existing customers is a real bonus !
Kerry and i are always here to help with any questions so feel free to pop in!
Helen Tooby
Branch Manager
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