MagicBreaks レビュー 

We bought a package deal to DLP and MB were on the ball and responsive when asking for quotes etc. We booked it online, paid in full and once processed an error message came up saying that they couldn't confirm part of the booking despite taking the money. The only team available to talk to were the Sales team and they didn't deal with after sales. Naturally, I was panicking a bit because a chunk of money had been taken and there was an issue, added with the fact I'd never used them before. The following morning, they confirmed everything but no explanation at any stage why there was an error. I then, a few days later, enquired about upgrading for an extra day at the parks, I had to chase several times, again the team that were responsive were a different team and unable to help. I feel as if they prioritise the pre-sales customers and leave those that have already booked, hanging. This signals they are purely money oriented. A professional business looks at providing the best customer service from beginning to end. I'm doubtful I will use them again, despite the holiday itself being seamless with things within their control.

This is my third time of booking through MagicBreaks and I would do so again.

Every booking I’ve had queries or changed and someone has always been there to help me with no issues.

The latest trip I have dealt with a lady called Cheryl who has been absolutely fantastic and made the process so smooth.

Thank you again

Was easy to navigate website when booking, Carrie who i spoke to gave me great offers and options I did end up booking online but only due to having blue light discount through the website.

Very fast replies and excellent service

Great experience booking Disneyland with Magic Breaks easy steps to follow

Its a shame we were sent a promotional code today this morning and it expired before we were able to book by the evening.

Easy to use website, full detailed itinerary provided.

Fay has been so great helping my family book our first family trip to Disneyland Paris! Fay was so patient whilst I asked so many questions and took some time to think it over! Fay also provided some great tips and tricks for an enjoyable visit as a first timer! Thanks so much Fay!

Was very easy to book and good pricing .

I had a lot of trouble booking our holiday online so I ended up calling the company who booked it for us over the phone.

The day before our trip I had an urgent question about our ferry crossing but I couldn’t get through to anyone at Magic Breaks to help me over the phone, via email or the WhatsApp number. P&O wouldn’t assist me either as they told me I had to go through the travel agent I booked with! Magic Breaks eventually replied to my message but by that time I had already been on the ferry.

Then when we checked into our hotel, the receptionist told us we needed to pay for parking, but I have written confirmation from Magic Breaks that our parking was included. I emailed them straight away to help us but no one has replied yet and we are now back home!

I feel like this company is very helpful when booking your holiday, but once you’ve booked you’re on your own. I really don’t see the point in booking via them when there is little difference in price compared to if you were booking it all yourself, and they give you absolutely no assistance. If I could go back in time I’d just do it all myself and save a lot of hassle.

Took ages to book and didn’t get dates wanted as wasn’t notified about the release of the new dates

We booked to stay at Raddison Blu near to Disneyland Paris. When I checked the location of the hotel I contacted you since it was marked as permanently closed.

You replied with
The hotel is not closed but changing names to Hotel Paris Marne-la-Vallée by IHG. They offer a free shared shuttle between the Disneyland Paris ( Marne-la-Vallee/Chessy train station and the hotel.

We apologise for the inconvenience caused.

You caused us a huge inconvenience. The hotel quoted does not exist, no one at the railway station had heard of it. We had to get a local bus to nearest point to the hotel where Radison Blu existed. Then walk a mile in very high temperatures to find the hotel. It has been renamed Crowne Plaza, you were not even going to bother telling us the hotel name had changed. How were we going to find a shuttle with no idea what the hotel name was?

When we went to Disney Land Paris using the tickets that you sent us, we could not get in. I tried to telephone Magic Breaks. I am deaf and use blue tooth to hear through my mobile and hearing aids. The person I spoke to was very rude to me, and did not take my deafness into account, constantly telling me that I had to turn off blue tooth. My wife spoke to Magic Breaks they were not interested. Magic Breaks hung up offering no assistance what so ever.

We sent this complaint to Magic Breaks, they replied telling up that they had contacted the hotel and that was what they provided.
We had a conversation in France with Crowne Plaza who told us the hotel had been named Crowne Plaza since January. We also phoned Crowne Plaza who wer horrified to hear what Magic Breaks were claiming.

We replied to Magic Breaks with this information. They have not replied.
I find their attitude to be terrible, they had no intention of telling us that the hotel name had changed. The voucher for the hotel was in the name of Raddison Blu.

Being deaf is bad enough, but being asked to turn off my blue tooth was an absolute disgrace.

Great company to book with, easy to use, great extras

I have been trying to book Disneyland Paris for my 2 little ones for the last 2 months and just couldn’t find the right deal for us.

Cheryl Smith reached out to offer assistance and help get us the best deal and that she did. She listened to my requests and didn’t try to pressure any add ons that wernt needed. But she managed to get me an amazing deal and booking was very easy.

Thanks for you help, we can officially plan and look forward to our trip in October.

Recently booked a trip to Disneyland Paris for October 2026. The booking process was no problem at all, it was straightforward, easy and very simple.

Unfortunately, since then I have tried to contact them to make an amendment to my booking, to add on another passenger. I acknowledge they say not to email multiple times, and so I have emailed once - however I used the webchat the day prior to the email and have called multiple times too and have not yet heard a thing. I sit on hold for up to 20-25 minutes to speak to an operator, only to be told "all our operators are busy right now" and then automatically hung up my call, without even the option to continue holding.

I need a response on my query, as although it might not seem "urgent" to you, it is to me and my family in terms of organisation for our trip and other factors such as our travel which are all on hold until we hear back from Magic Breaks - in all that time, other costs are only going up.

It's such a shame to be met with such poor customer service after a booking process was so quick and simple. Disappointed!

Was on the website looking at prices and options

Since then have received emails, calls and voicemails to try and pressure me to book

I did at no point select that I wanted a call back etc, however did note the website FORCED ENTRY of a phone number. Harassment and data mining at its finest

Cheryl was absolutely brilliant helping to find the rooms I wanted. 1st class help

Cheryl was very friendly, patient and enthusiastic. Her knowledge of the Disney location was great and a big part of why we booked with magic breaks.
I would definitely recommend her and magic breaks.

Booked our trip last year for November 2026. The booking part was fine.

However, since then, I can not get hold of anyone that works at the company. I've had no responses in over a week. I have called 14 times in the last 7 days and never ever get through to an operator. I've left messages, sent emails, tried the online chat and Whatsapp and no one has bothered to come back.

I am simply trying to amend my booking, in which MagicBreaks would receive more money, and no one has the decency to get in contact.