This is second time of using magic breaks to book holiday to disneyland paris but this time was made outstanding by sales expert Cheryl. She has answered about 5000 questions and is credit to the c... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Cheryl Smith sales advisor was so patient with us exploring all the options available. We have now booked and so excited. Great range of options. Thank you magic breaks and all the team especially Che... もっと見る
Booked disneyland trip with magic breaks. Finding flights i wanted was easier with magic breaks than other providers. Ive used magic in the past and had no issues.
Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
当該企業による記述
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
連絡先
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, 英国
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4.4
優良
3235件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
easy booking process
2026年7月14日
MagicBreaks からの回答
Thank you for your valuable feedback!
MagicBreaks からの回答
Thank you for your valuable feedback!
Good experience
Good experience, straight forward , 1 only small thing did not give option for luggage choice,
2026年7月5日
MagicBreaks からの回答
Thank you for your 5-star review! Your valuable feedback has been passed onto the team.
Alex May was super helpful
Alex May was super helpful. From the moment we called with lots of awkward requests around dates and flight times, she worked her magic and got us booked within minutes. Couldn’t recommend enough.
Thank you
2026年7月4日
自発的なレビュー
MagicBreaks からの回答
Thank you for your kind words. We're delighted you're happy with Alex's service!
Cheryl Handled our booking very nicely…
Cheryl Handled our booking very nicely and would reccommend
2026年7月3日
自発的なレビュー
MagicBreaks からの回答
Thank you for your kind words. Cheryl will be pleased to read this!
Cheryl was fantastic from start to…
Cheryl was fantastic from start to finish. Made the whole process very easy! Would highly recommend Magic breaks!!
2026年7月2日
自発的なレビュー
MagicBreaks からの回答
Thank you for your lovely feedback! We're delighted you're happy with Cheryl's service!
Just booked a trip with magic breaks a…
Just booked a trip with magic breaks a Disney cruise Suzy was really helpful with all the information so would definitely recommend
2026年6月25日
自発的なレビュー
MagicBreaks からの回答
Thank you for your kind words! Suzy will be delighted to read this!
Shocking company/ Holiday Ruined
Shocking company - Legal action pending
Due to an awful experience with MagicBreaks where they ruined our holiday . Complaint was raised , but even when it was escalated to a Director called Karl Harrison he also couldn’t handle the complaint .
Legal proceedings have now commenced WARNING DO NOT USE THIS COMPANY.
Edit to magicbreaks
I gave the director multiple chances to reply and make this right but he failed so please do not lie further . My case has been taken on so we will see what happens next .
2026年5月16日
自発的なレビュー
MagicBreaks からの回答
“Thank you Mr Sharpe for your feedback.
The MagicBreaks team ensures that special requests from customers for free of charge upgrades, such as the requests you made, are passed onto the destination owner. Ultimately it is at the discretion of the destination owner as to whether they can meet the request for those free of charge upgrades.
Where the occasion is a very special one then our team will always recommend to customers that they add their requested upgrades to their paid booking so those upgrades are guaranteed to be provided by the destination owner.
On this occasion the destination owner, Disneyland Paris, was not able to offer you the free of charge upgrades you requested and we can understand your frustration. However, the fault does not lie with MagicBreaks and you chose to publish your feedback here before allowing our director the opportunity to discuss the issue with you.
Once again, we are sorry that you feel frustrated by the decision of Disneyland Paris in this instance.
Best regards
The MagicBreaks Team”
Great deals and a breeze to book
Was easy, great deal, booked my holiday with ease and can't wait
2026年6月21日
MagicBreaks からの回答
Thank you for your lovely review!
MagicBreaks からの回答
Thank you for your kind review! Cheryl will be pleased to read this!
Booking experience is excellent
Booking experience is excellent. Previous customer service issue with Disney handled expertly by magic breaks.
2026年6月18日
MagicBreaks からの回答
Thank you for your kind words! We're delighted you're happy with our service!
First time booking
First time booking, I did put 3 start because I didn't went to my holiday yet. Bit was very easy to book, and confirmation was straight forward
2026年6月19日
MagicBreaks からの回答
Thank you for your feedback, we hope you have a magical time!
Great experience booking a last minute…
Great experience booking a last minute trip to Disneyland Paris with Magic Breaks. Simon was immensely helpful.
2026年6月12日
自発的なレビュー
MagicBreaks からの回答
Thank you for your lovely feedback! Simon will be delighted to read this!
Easy and great customer service
Made a booking very easy and Alex has been very helpful and answered all my questions I have at the moment, egrets experience so far 😀
2026年6月16日
自発的なレビュー
MagicBreaks からの回答
Thank you for your kind words! Alex will be delighted to read this!
Can’t recommend Alex enough
Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multiple questions. Can’t thank and recommend enough, will definitely be using again!
2026年6月12日
自発的なレビュー
MagicBreaks からの回答
Thank you for your lovely review! We're delighted you're happy with Alex's service!
Cheryl has been really helpful
Cheryl has been really helpful, communicating has been fab, helping us get the best prices and the timings we wanted, very excited for our holiday now
2026年6月11日
自発的なレビュー
MagicBreaks からの回答
Thank you for your kind words! Cheryl will be delighted to read this!
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