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䌁業情報

圓該䌁業による蚘述

We are a women’s fashion brand focused on timeless design, flattering fits, and everyday elegance. Our collections are created to make women feel confident, comfortable, and effortlessly stylish, whether for daily wear or special moments.


連絡先

3.1

たあたあ

TrustScore 5段階評䟡の3

14件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 37に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち1の評䟡

Deutschland ist empört, AnwÀlte haben alles gesichtet.

Ich habe bestellt, und eine Woche spÀter bekomme ich Post von Zoll das ich was gefÀlschte gekauft habe, eine Frechheit. Jetzt bin ich Beschuldigter im Ordnungswiedrigkeitenverfahren.
AnwÀlte haben alles gesichtet.
Deutschland und deutscher Zoll ist empört.
DATENSCHUTZ missbrauch von sensiblen daten aus China: mich rufen jeden tag menschen aus Bangladesh an die mir sagen das ich PayPal Probleme habe.
anzeige ist raus.

2026幎4月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Einfach nur enttÀuschend

Ich habe das Paket heute erhalten, nach 3 Wochen! Ich habe mich wirklich sehr darauf gefreut und wurde maßlos enttÀuscht!
Die QualitÀt ist zwar nicht schlecht jedoch entspricht das Produkt ÜBERHAUPT nicht den Produktbildern. Noch dazu ist es viel zu groß.
Außerdem kann man es nicht zurÃŒckschicken.

2026幎3月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Marketed as London-based, but returns must be sent to China

I ordered clothing from Maison Voloire expecting a London-based brand, as presented on their website. Unfortunately, the items I received were of very poor quality and did not match the material, fit, or overall presentation shown in the product photos.

When I contacted customer service about returning the items, I was first offered a 20% discount code for a future purchase if I kept the products. When I declined and asked to return them, I was told to send the items to a private address in Dongguan, China, with shipping costs and customs risks on my side. Returning the items would have cost almost as much as the products themselves.

At one point the company also mentioned that they did not have a return address in Germany, even though I had never asked for a German return address, which added further confusion about their actual business location.

Instead of offering a reasonable return solution, the company repeatedly proposed partial refunds (10%, then 20%, 30%, 40%). After a long back-and-forth, I eventually accepted a 50% refund while keeping the items because returning them internationally was not practical.

Overall, the shopping experience was disappointing. The quality of the products did not match the advertising, and the return process felt unreasonable for customers.

2026幎3月9日
自発的なレビュヌ
5぀星のうち5の評䟡

I ordered two shirts from their page


I ordered two shirts from their page and everything went perfect. Their quality it’s amazing and their attention to the client service works perfectly 💗

2026幎1月29日
自発的なレビュヌ
Maison Voloire ロゎ

Maison Voloire からの回答

Hi 💗

Thank you so much for your kind words — this truly means a lot to us!

We’re so happy to hear that everything went smoothly with your order and that you’re loving the quality of your shirts. Providing great products and attentive customer service is exactly what we strive for, so it’s wonderful to know that reflected in your experience.

Thank you for taking the time to share your feedback and for supporting our brand 🀍

We can’t wait to welcome you back again soon!

5぀星のうち1の評䟡

You can not send it back to the UK

You can not send it back to the UK, only to China. Horrible. Also the „info“ Mail is not helpful.

2026幎1月20日
自発的なレビュヌ
Maison Voloire ロゎ

Maison Voloire からの回答

Hi,

Thank you for sharing your feedback.

To clarify, our return address is clearly stated in the return instructions sent by email. As noted in our policy, returns are processed at our international warehouse, which is why items must be sent to China. This information is provided transparently before and after purchase.

We’re sorry to hear that you found the information email unhelpful. It contains the required return steps and address needed to complete the process, but we understand that this may not have met your expectations.

If you have specific questions regarding your return, our support team is available to assist you further and ensure the process goes as smoothly as possible within our policy.

Kind regards,
Customer Support Team

5぀星のうち2の評䟡

A disappointment.

I just got their package, tried on one of their longsleeve lace tops and I was immediately disappointed with it. Looks and feels cheap, smells horribly bad and it looks nothing like the pictures this brand advertises. Save your money.

2026幎1月27日
自発的なレビュヌ
Maison Voloire ロゎ

Maison Voloire からの回答

Hi,

We’re sorry to hear that your experience did not meet your expectations. That is not the standard we aim to deliver.

All our product images are taken from the actual items we sell, and we stand behind the quality shown on our website. That said, we understand that personal expectations and preferences can differ.

If there was an issue with the item you received, we encourage you to contact our customer support team directly so we can review your case and offer an appropriate solution in line with our return policy.

We take all feedback seriously and use it to continuously improve our products and service.

Kind regards,
Customer Support Team

5぀星のうち5の評䟡

Love it

Love it. Quality is very good and got lots of compliments

2026幎1月18日
自発的なレビュヌ
Maison Voloire ロゎ

Maison Voloire からの回答

Hi 🀍

Thank you so much for your lovely review!

We’re so happy to hear that you love it and that you’ve been getting so many compliments — that’s exactly what we aim for ✹

It truly means a lot that you took the time to share your experience. We can’t wait to have you shop with us again soon! 💗

5぀星のうち5の評䟡

Look good in your own skin

Great fabric is the key to looking good!

2026幎1月18日
自発的なレビュヌ
Maison Voloire ロゎ

Maison Voloire からの回答

Hi 🀍

We couldn’t agree more — great fabric really does make all the difference!

We’re so happy to hear you’re pleased with the quality. That’s exactly what we focus on when selecting and designing our pieces.

Thank you for your support and for taking the time to share your feedback ✹

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