Maisonfoufou レビュー 

54
TrustScore 5段階評価の3

3.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

The necklace I brought broke the first time wearing it. The chain completely fell apart out of nowhere.I have emailed multiple times regarding this and have had no response. It’s been 2 months since m... もっと見る

5つ星のうち1の評価

Items are super cheap. I ordered earings and necklaces thinking I’m getting some good jewelry. First off messaging customer service asking for an update after 10 days and all they had to say is you ca... もっと見る

5つ星のうち5の評価

The beautiful creations from Maisonfoufou are backed by their wonderful staff. I had made enquiries about a piece of their jewlery and recieved such a lovely message back. Their assistance was promp... もっと見る

5つ星のうち3の評価

Shipping was super fast, came after around 2 weeks and I live in Australia. But the quality was definitely subpar. I bought the Lou Turquoise shell cross summer golden necklace and the pendant is supe... もっと見る

企業情報


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3.0

まあまあ

TrustScore 5段階評価の3

54件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 71%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.0

すべてのレビュー

(54)

過去12か月のレビュー数: 14

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5つ星のうち1の評価

Don’t buy from this company

The necklace I brought broke the first time wearing it. The chain completely fell apart out of nowhere.I have emailed multiple times regarding this and have had no response. It’s been 2 months since my last email and they have completely ignored me.

2026年5月20日
自発的なレビュー
5つ星のうち1の評価

Manque des articles à chaque commande

C'est la deuxième fois qu'il manque des articles à une de mes commandes. La première fois j'ai accepté l'avoir donc j'ai dû recommander.
La seconde fois ils m'ont dit que l'article n'était plus en stock mais qu'il me refaisait en avoir. Je leur ai dit que je refusais que je voulais un remboursement. J'ai l'impression qu'ils font exprès pour nous forcer et recommandé !
Sur trois commandes, il manquait des articles dans deux de mes commandes.

À ce niveau-là, ça s'appelle de l'arnaque.

En plus, la plupart des bijoux ne sont pas en excellente état lorsqu'ils arrivent.

Et ne parlons pas du temps de livraison.....

2026年4月15日
自発的なレビュー
5つ星のうち5の評価

What great customer service and…

What great customer service and absolutely beautiful pieces. The prices are just perfect for the quality you get. I immediately put on my new earrings the second I opened up the box!!
Also I love love the energy cards you receive with your items. That makes this company completely different from another with a simple touch to brighten up your day 🤍

2026年3月8日
自発的なレビュー
5つ星のうち1の評価

Placed the order Early January

Placed the order Early January, it is almost the end of February and I still have not received the package. The original package they shipped took about 4 weeks and was placed carelessly on the street in new york city and was stolen. As no package protection was available and it explicitly states on my door where to place packages I emailed them and told them I would be disputing. They offered to ship a replacement package almost 2 weeks ago and it still has not been shipped. Horrible customer service, i’m already aware most of this jewelry is drop shipped aliexpress scam, but they had a few pieces I could not reverse google image. Not worth the time, patience or money and I don’t even have the products. Save yourself time and order from aliexpress themselves.

2026年2月19日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi Julia,

We sincerely apologize that your foufou experience did not meet your expectations. After you contacted us regarding the initial delivery, we promptly arranged a replacement shipment, kept you updated throughout the process, and the replacement order was successfully delivered on March 8 with confirmed tracking information. We also reached out multiple times afterward to follow up, though we did not receive further responses.

At Maison Foufou, we take our foufou customers seriously, and we always aim to resolve issues when they arise. We appreciate your feedback and remain committed to improving our overall service experience.

Sincerely,
Maison Foufou

5つ星のうち1の評価

Poor quality

The delivery took a very long time. But in terms of the actual items itself, it looks extremely cheap and not worth it for the price AT ALL. Shein looks a lot better. It looks like something from a jewellery making class with a child.

2026年1月12日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi Inoe,

We sincerely apologize for the frustration you experienced. At Maison Foufou, we are constantly improving both our products and the overall shopping experience for our customers. Could you please share your order details so we can review and assist further?

Sincerely,
Maison Foufou

5つ星のうち5の評価

So Much to choose from! So much to love

I love the jewelry from here! Each piece is unique and I feel caters to so many different styles and aesthetics. The shipping process takes a while but overall it feels like such a treat to receive the jewelry with beautiful packaging. The prices too! Affordable and you can earn points and there are discounts and sales often. What’s not to love! I will definitely keep buying from FouFou

2025年12月25日
自発的なレビュー
5つ星のうち1の評価

Do Not Buy!

I would advise against buying from this brand or trusting these 5-star reviews.

I placed an order with Maison Foufou this past Cyber Monday because their jewelry looked really cute, and the product pictures were well-made. Admittedly, their prices did seem crazy low even for Cyber Monday, but I just let myself believe I lucked out big time on holiday deals. But I should've trusted my instincts as they are likely a drop-shipping scam company.

Unfortunately, I spent about $100 with them so of course I wanted my money back, but their customer service is a facade. When I emailed them saying I wanted a refund and that I DID NOT want them to ship my order, they completely ignored me and kept telling me "we'll ship your items soon" It was maddening. I finally disputed the claim with my bank, so here's to hoping it goes through. But yeah, moral of the story is: spend your money at trusted establishments only. Please don't impulse buy if you're getting bad vibes from a brand. If the prices seem too good to be true, it's for a reason!

2025年11月30日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi Vaughn,

We sincerely apologize for the confusion and frustration you experienced. Your request was unfortunately misunderstood and mis-handled since multiple customer service team members were assisting. We are sorry that you Foufou experience was not satisfying, and your order has been fully refunded.

At Maison Foufou, we design and manage our products with care, ensuring quality and reliability in everything we offer. We are constantly improving our products and shopping experience for our customers. We hope you might consider purchasing with Foufou in the future.

Sincerely,
Maison Foufou

5つ星のうち1の評価

Avoid like a plague!! Please!

To anyone who is considering purchasing any products from this company, please spend your money elsewhere. You will save yourselves stress and disappointment. I have placed the order on the 26th November and my order is still not even processed let along shipped. Company does not honer advertised SLA's and response of the customer services chat bot is bog standatd. It was the first and the ladt time I have tried bringing business to this joke of a company. You spoiled something wgat was meant to be a special gift for my family member. And you do not own up to it. The company is registered in Tokio, Japan. Have fun explaining to the Japan Fair Trade Commission (JFTC) reason why you are not SLA compliant. I have just filed a complaint. The penalties by JFTC for non-complaince with contractual obligations are $3.5k. Good luck. And, I want a refund!

2025年12月11日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi Mariya,

We sincerely apologize that your foufou experience did not meet your expectations. Due to recent demand peak, we haven’t fulfilled your order in a timely manner - we have already issued a full refund for your purchase and we totally understand your disappointment.

We are continuously working to improve our service and response times. Thank you for your feedback, as it helps us ensure better experiences for our customers in the future.

Sincerely,
Maison Foufou

5つ星のうち5の評価

Love my jewelry it’s durable and a good…

Love my jewelry it’s durable and a good price point to look expensive! And they are great with customer service I had bought a ring from them the first time probably 6 months ago and sadly the stone fell off they gave me a gift card to buy a new one so I bought that ring plus 2 more! Couldn’t be happier with this company! Will be purchasing more jewelry for years to come!

2025年11月26日
自発的なレビュー
5つ星のうち1の評価

Achtung

Achtung! Abzocke! Fall ist bei der Polizei. Es wird keine Ware versendet und nach Monaten Kampf eine Fake Rückzahlung abgebildet, welche nicbt wirklich ankommt. Betrug. Nicht bestellen.

2025年11月6日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi dear we are sorry to read your experience but we are quite confused with the situation. Would you please share your order number and email address to service@maisonfoufou.com, our team will definately help on the investigation! Hope it's just a misunderstanding. Best regards, Maisonfoufou Team

5つ星のうち1の評価

I HAVE BEEN SCAMMED IM STILL WAITING…

I HAVE BEEN SCAMMED IM STILL WAITING FOR MY ORDER ITS BEEN 2 MONTHS (200£ I want back)

2025年9月1日
自発的なレビュー
Maisonfoufou ロゴ

Maisonfoufou からの回答

Hi dear we are sorry to hear that! Would you please contact us via email service@maisonfoufou.com with your order number? We will be at our best to solve this problem asap! Apologies again for this experience. Have a foufou day!

5つ星のうち3の評価

Good shipping bad quality

Shipping was super fast, came after around 2 weeks and I live in Australia. But the quality was definitely subpar. I bought the Lou Turquoise shell cross summer golden necklace and the pendant is super light and flat unlike portrayed. The stones are obviously not real and the chain is super thin. It honestly just looks cheap but its still pretty so eh. Just not as good as they make it look.

2025年8月27日
自発的なレビュー
5つ星のうち5の評価

I ordered a necklace for my niece

I ordered a necklace for my niece. It took a while to get here, but this company was very good as far as customer service responding to any text. I sent them and assuring me that it was on the way. I received it and it was better than expected. I know my niece will love it. Thank you so much.

2025年7月30日
自発的なレビュー
5つ星のうち5の評価

Firstly the product was absolutely…beautiful

Firstly the product was absolutely beautiful,
Love, love, love it. The first time the parcel was sent to me it went missing I believe it was taken from the place it was left and they went out of their way to make sure I got another one with no extra cost. Great communication from the team at Maisonfoufou
Thank you so much
So appreciated, can’t wait for my nxt purchase

2025年6月10日
自発的なレビュー
5つ星のうち1の評価

I received my order almost a month…

I received my order almost a month after placing it. I loved how the pieces looked until I took them out of the packaging. These are plastic silver and gold chains!! I was so upset I paid 30 bucks for each! what a rip off! they have not disclosed the types of material the silver and gold are made of. I'm so POd!!! If you don't care about the price, then have at it but it's not worth the cost.

2025年4月13日
自発的なレビュー

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