Maisonnakamoto レビュー 33

Maisonnakamoto からの回答

2026年3月2日

Thank you so much for taking the time to share this, especially if you don’t usually leave reviews 🤍

It truly means a lot to us. We’re so happy to hear that the shoes exceeded your expectations, that the delivery was quick, and that our customer support made you feel confident in your purchase. And knowing they fit your wide and tall feet perfectly, that’s the best feedback we could hope for 🥹✨

Your detailed sizing advice will definitely help others in the same situation, so thank you for that as well.

If you ever feel like sharing how you style your Tabis, don’t hesitate to tag us, our whole team loves seeing our community wearing them 💕

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年2月9日

Thank you so much for your kind and thoughtful message Jin Asukita thank you! 💕
Your support means a lot to us, and we’re so happy to hear how much you love your shoes. Messages like yours are always shared with our team, and they genuinely make our day 🥹💖

We’d be absolutely delighted to see how you wear your Tabis. If you feel like it, don’t forget to tag us on Instagram or TikTok our whole team loves seeing and re-sharing our community’s looks 💗

Thank you again for your support, and we’d be so happy to welcome you again for a bag or a scarf someday📦🛍️✨

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年2月9日

Thank you so much! 🥰
We’re incredibly happy to hear that you love your Tabis, it truly means a lot to us 🫶✨

Enjoy every step in them! And don’t forget to tag us on social media like Instagram or TikTok, we absolutely love seeing how you style your Tabis 💗

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年2月9日

Thank you so much for your lovely words! 🥰✨
We’re absolutely thrilled to hear that you love your shoes, spring can’t come soon enough! 🌸☀️

Knowing that you’re excited to wear them outside truly means the world to us. Each pair is made with so much care, and messages like yours motivate our entire team every single day 🫶

We hope they’ll accompany you on many beautiful spring moments. And if you ever feel like sharing how you style them, don’t hesitate to tag us, we love seeing our pieces come to life! 💗

Thank you again for your support,

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月28日

Thank you for taking the time to share your feedback. We're sorry to hear about this experience.
After reviewing our records, we have not been able to locate an order matching the details provided in this review.

However, if you are a genuine customer who experienced an issue, we sincerely want to help resolve it.
We understand that sizing concerns can be frustrating, especially with international shipping. Our return policy and alternative solutions are designed to offer flexibility, though we recognize they may not suit everyone's situation.
Please contact us with your order number so we can verify your purchase, review your specific case, and work together to find the best solution to ensure you receive the right fit.

We're committed to doing everything we can to help.

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月28日

We're sorry to see this comment and want to clarify a few points.

After a thorough review by our team, we can confirm that no order matching this claim has ever been placed on our store. No name, email address, or order information linked to this comment could be verified by our logistics or customer service teams.

This experience does not reflect our products nor our level of service. It is very likely that the purchase was made on another website impersonating our brand or on a third-party site presenting itself as Maison Nakamoto.

We kindly remind customers to ensure they are ordering exclusively through our official website, which can be verified via our Instagram page where our official URL is listed.

If you are a real customer and need assistance, our support team is always reachable by email and will handle your case seriously and promptly.

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月28日

Thank you so much for your kind words! We're delighted to hear that you loved the product and appreciated the socks – those little touches mean a lot to us! 💗
We're also glad that our communication throughout the shipping process met your expectations. Customer experience is very important to us, so your feedback truly makes our day! ⭐
Thank you for choosing Maison Nakamoto, and we can't wait to welcome you back! ✨

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月28日

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you love your Tabi Flats and that they arrived on time for you! ⭐
We're glad they're comfortable and that you have no regrets. Your idea of wearing them as summer shoes without socks sounds perfect!
Regarding the fit being slightly snug, if you ever feel they're too tight or uncomfortable, please don't hesitate to reach out to us. We're always here to help ensure you have the perfect fit.
Thank you again for choosing Maison Nakamoto, and we'd love to see you again! 🙌✨

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月21日

We’re sorry to see this comment and want to clarify a few points.

After a thorough review by our team, we can confirm that no order matching this claim has ever been placed on our store. No name, email address, or order information linked to this comment could be verified by our logistics or customer service teams.

This experience does not reflect our products nor our level of service. It is very likely that the purchase was made on another website impersonating our brand or on a third-party site presenting itself as Maison Nakamoto.

We kindly remind customers to ensure they are ordering exclusively through our official website, which can be verified via our Instagram page where our official URL is listed.

If you are a real customer and need assistance, our support team is always reachable by email and will handle your case seriously and promptly.

— Maison Nakamoto Team

Maisonnakamoto からの回答

2026年1月13日

Thank you very much for your wonderful feedback⭐️

We are delighted to hear that you are satisfied with your experience, both with the delivery time and the quality of the shoes and bag. Customer satisfaction is a top priority for us, and comments like yours truly motivate our entire team.

Thank you again for your trust and recommendation. We look forward to welcoming you back soon!😊

— Maison Nakamoto Team

Maisonnakamoto からの回答

2025年12月23日

We’re sorry to see this comment and want to clarify a few points.

Maison Nakamoto is a Japanese brand. Our products are designed and produced in Japan.
We are not based in Ottawa, Ontario, however we do work with a logistics partner and a dedicated warehouse in Ontario, where part of our inventory is stored. This allows us to ship orders faster internationally. This is not dropshipping, our stock is owned, managed, and controlled by us.

After thorough verification,we cannot find any order, email, or prior contact linked to this review.
This strongly suggests that this comment was not written following a real purchase, but rather with the intention of misleading or harming our brand image.

Our standard process is simple and transparent: if there is any issue, we refund, reorder, or reorganize the shipment. That’s how we operate, and many verified customers can confirm this through their experience with us.

If you are a real customer and need assistance, our support team is always reachable by email and will handle your case seriously and promptly.

— Maison Nakamoto Team