Everything throughout the trip went smoothly, and the team supported us at every step with great care and professionalism. With the help of Quest Makkah Tours, we were able to create truly unforgettab... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Everything was sorted out in like a day. I’m so grateful that we got in contact with them. They managed our umrah trip very well in very short time So I recommend to other poeple as well
企業が回答しました
We had a group of 14 people, and at the last moment our tickets were canceled by the airline. However, the Quest Makkah team quickly contacted the airline and sorted out our problem at the same time.... もっと見る
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Alhamdullilah. We completed our Umrah for the first time. May Allah accept our duas.IA. We have learnt a lot from this journey. I feel the ground transport timing needs to be improved -as it causes un... もっと見る
企業情報
当該企業による記述
Quest Makah Tours is deeply committed to serving pilgrims who have spent their lives longing to see the Holy Kaabah and praying at the Masjid e Nabavi. Our goal is to make your pilgrimage meaningful, enjoyable, and memorable. We provide our clients with top-notch services, including cost-effective airfares to Jeddah, comfortable hotel accommodations, booking confirmations, reliable ground transportation, and convenient locations near the Holy Kaabah. Our dedicated Customer Care Representatives are available to assist you in selecting a package that suits your budget and needs, with no hidden fees or extra charges. We ensure that your travel itinerary is well-planned, so you won’t find yourself stranded in an unfamiliar place. Makah Tours aims to turn your journey into a spiritual experience, allowing you to focus solely on the sacred aspects without worrying about logistical details. You can now choose our Hajj and Umrah packages for a truly memorable spiritual journey.
連絡先
104b Burnt Oak Broadway, Edgware, England, , HA8 0BE, London, 英国
- +447307346415
- info@questmakkahtours.co.uk
- makahtours.co.uk
4.1
ほぼ満足
82件のレビュー
ネガティブなレビューの 33％に回答しています
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Everything was sorted out in like a…
Everything was sorted out in like a day. I’m so grateful that we got in contact with them. They managed our umrah trip very well in very short time So I recommend to other poeple as well
2026年4月8日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Highly recommended for anyone planning…
Highly recommended for anyone planning their Umrah journey!
2026年3月31日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Everything throughout the trip went…
Everything throughout the trip went smoothly, and the team supported us at every step with great care and professionalism. With the help of Quest Makkah Tours, we were able to create truly unforgettable memories.
2026年3月29日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
I performed Umrah with my wife
I performed Umrah with my wife, and Alhamdulillah everything went smoothly. Their transportation was excellent, and their prompt response was highly appreciated.
2025年11月7日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
We had a group of 14 people
We had a group of 14 people, and at the last moment our tickets were canceled by the airline. However, the Quest Makkah team quickly contacted the airline and sorted out our problem at the same time. Their support was very helpful and professional. I highly recommend Quest Makkah and their agent, Saad.
2026年3月12日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Alhamdulillah
Alhamdulillah, the journey was very smooth. The main thing I liked most was their service. In the beginning, they charged me for an economy hotel, but before the booking they upgraded our hotel to a 4-star hotel, which was quite good. I highly recommend their agent, Hussnain.
2026年3月4日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Brother Awon Ali helped me a lot in…
Brother Awon Ali helped me a lot in making my trip to the holy lands smooth. Would recommend Quest Makkah tours to everyone very good service.
2026年2月19日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
I had an excellent experience booking…
I had an excellent experience booking my Umrah package with this agency. Everything was well organised and made the journey smooth and stress-free. A special thank you to Mr. Haris and Saad, who were incredibly helpful, professional, and always available to answer questions. Their support and guidance made the whole process much easier. I would highly recommend them to anyone planning their Umrah.N kayani
2026年3月10日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Average experience
Average experience. The price was reasonable but communication before travel could have been better.
2026年3月2日
自発的なレビュー
Quest Makkah Tours からの回答
Thank you very much for your kind and thoughtful feedback. We are truly grateful that you chose Quest Makkah Tours for your Umrah journey and are delighted to hear that you had a positive experience with us.
It means a great deal to our entire team to know that our efforts in planning and supporting your trip were appreciated. Our aim is always to make this spiritual journey as smooth, comfortable, and memorable as possible for every guest.
Your support and recommendation genuinely motivate us to continue delivering the highest level of service. We look forward to assisting you again in the future, Insha’Allah. May your Umrah be accepted and your prayers answered.
Distressing family experience and serious concerns
I travelled with my husband and close family on an Umrah trip organised by Quest Makkah Tours in late 2025. As a mother, what was supposed to be a blessed journey ended up being extremely distressing.
Because of issues with the return travel they arranged, my two young daughters and I were left at Madinah airport for many hours overnight. One of my children was unwell and on medication, but our messages to the company asking for help went unanswered for long periods. My girls tried to sleep on the hard floor and chairs under cold air‑conditioning while we waited. We were eventually given short‑term access to a lounge, but during a long onward stop in Doha we again received no real support from the agency despite sending updates and photos.
Earlier in the trip, the standard of accommodation and transport was also far below what we had been led to expect. The hotel in Madinah did not match the level we were sold and was difficult for an elderly relative who relies on a wheelchair. The transport felt poorly maintained – at one point we were even helping move heavy luggage through a vehicle window because the door mechanism wasn’t working properly.
After my husband raised our concerns and challenged the way the trip had been handled, the company’s tone became defensive rather than helpful. We have also experienced very worrying behaviour connected to documents we supplied for the booking, including a threatening message containing a copy of a passport image that had only been shared with this company; this is now part of an active police and data‑protection investigation.
Overall, the experience has left us anxious and deeply disappointed, and I would be very cautious about recommending this company to other families.
2025年12月25日
Makkah Tours provided an average…
Makkah Tours provided an average experience. The staff were polite and tried to be helpful, but there were some logistical issues during the trip that caused minor inconvenience. The hotel location was good, but the service quality varied.
2026年3月1日
自発的なレビュー
Overall
Overall, my experience with Makkah Tours was decent. The booking process was straightforward, and the team was responsive before departure. The accommodation was acceptable, though not quite what I expected based on the description. Transportation arrangements were generally smooth, but there were a few delays that could have been better communicated.It wasn’t a bad experience, but there’s definitely room for improvement in organization and customer communication.
2026年3月1日
自発的なレビュー
My Umrah with Quest Makkah Tours was…
My Umrah with Quest Makkah Tours was truly a heart-touching experience. Their service was smooth and reliable. I’ll definitely travel with them again inshaAllah.
2026年2月6日
自発的なレビュー
Alhamdulillah
Alhamdulillah, my Umrah journey with Quest Makkah Tours went smoothly. Their team was very cooperative and guided us at every step. Excellent service!
2026年2月10日
自発的なレビュー
Our family experience with Quest Makkah…
Our family experience with Quest Makkah Tours was terrible. We paid for a 5-star package, but they delivered substandard, dirty accommodation and dangerous transport. In Madina, the hotel was a low quality 3 star that was a massive struggle for the elderly members of our group.
The most shocking part was the total lack of care for the children. Due to the agency's booking errors, part of our family including two toddlers was left stranded at the airport for 12 hours. They had to sleep on the freezing floor and metal chairs under the AC while the company ignored our messages for hours. They even forced my family to pay extra money while they were stranded just to get them on a flight home.
The "luxury" transport was a joke, the bus had a broken door so we had to lift all our suitcases through the windows ourselves. Since we’ve returned, the company has stopped responding to our emails and WhatsApps, and they are still withholding money. They are dishonest and have no duty of care. Please do not trust them.
2025年12月17日
自発的なレビュー
I am a wheelchair dependent elderly…
CRITICAL UPDATE: This company is now under criminal investigation. After sharing our experience, my son received a death threat against him and my granddaughter, using his private passport details. It is devastating that after failing me as a disabled passenger, they have resorted to such dangerous tactics to silence us. The police have been notified. I am warning all families and elderly pilgrims to stay away for their own safety.
My original review:
I am a wheelchair dependent elderly woman and was part of the group of 14 that was failed by this agency. While the rest of our group was forced to leave for the UK on our return flight, my son and his young family were left stranded at the airport for 12 hours. It was heartbreaking to leave my grandchildren behind.
The physical hardship I personally faced was unacceptable. We were promised a 5 star experience to ensure my accessibility needs were met, but we were placed in a dirty 3 star hotel with a 15 minute walk to the entrance, which added pressure on my family to take me to the harram by wheelchair with their young children.
The transport provided was both dangerous and undignified. The bus had a broken rear door, meaning my family had to manually pass 25 heavy suitcases through the passenger windows. Because the boot was inaccessible, my wheelchair had to be stored in the front of the bus, blocking the exit door. Most shockingly, several seats including mine did not have operating seatbelts.
When my son raised these safety concerns, the company failed to acknowledge their failures and instead sent intimidating messages. They still owe my son £200 and have shown no regard for the safety of elderly or disabled pilgrims.
2025年12月27日
自発的なレビュー
Quest Makkah Tours からの回答
This group of 14 person only his family expressing dissatisfaction. All other families have confirmed that they are satisfied with our services.
We have repeatedly informed them that the flight cancellation was initiated by the airline and was entirely beyond our control. Nevertheless, in order to support them and resolve the matter amicably, we transferred the £500 compensation that we received from the airline. In addition, our company voluntarily provided a further £90 as a gesture of goodwill.
This person contacted us while he was at the airport late at night. Our team remained in constant communication with him and provided continuous support until his departure was confirmed.
However, after returning, he began using inappropriate language towards our team and has not shown understanding of the actual circumstances surrounding the airline’s cancellation.
My first Umrah trip was ten days ago…
My first Umrah trip was ten days ago with my husband and child. It was wonderful and well-organized, and the hotel in Mecca was more than amazing. It had a view of the Haram and was very close to everything, including transportation. Thank you so much for this organization, and especially thank you to Mr. Abu Bakr for following up with us from the initial booking until our arrival and departure. It was a truly wonderful trip, and I hope to repeat it as soon as possible.
2026年2月5日
自発的なレビュー
Quest Makkah Tours からの回答
Thanks
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