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3.7

たあたあ

TrustScore 5段階評䟡の3.5

18件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 33に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Magnifique

Le service complet Flora (12 personnes) et ses plats de service est magnifique. Vaisselle de qualité et bonnes finitions.
TrÚs bon contact par messagerie. Personnes sérieuses et professionnelles et en plus trÚs sympathiques. On ressent le soucis de bien faire et de rendre le client satisfait.
La livraison est super rapide 4 à 5 jours.
N'hésite pas à renvoyer l'article si celui-ci est cassé ou présente un défaut (sous preuve photo bien évidement).
Je recommande ce site sans hésiter.

2026幎4月8日
自発的なレビュヌ
5぀星のうち5の評䟡

Tara dinnerware set, multicolor

I ordered two full sets of Tara dinnerware, and they are beautiful, very heavy and solid, and the terracotta bottoms look so stylish. I plan to have them for a very long time. The "pink" is more beige. It took a few months to get the full order (a few were out of stock, then a couple arrived chipped). But Malacasa consistently responded to my emails and made sure the order was fulfilled in the end.

2025幎12月18日
自発的なレビュヌ
5぀星のうち5の評䟡

El producto es lo que se anuncia

El producto es lo que se anuncia, material recibido correctamente con la particularidad de que vinieron algunas piezas defectuosas.
Era difícil poder hacer las fotos de los defectos al ser de un color blanco y brillante, y al comentarlo con el proveedor la respuesta fue realmente positiva, nos repusieron el material defectuoso con rapidez y sin otros requisitos, también renunciaron a que les devolviéramos las piezas defectuosas.
El trato un 10

2026幎2月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Perfektes Kundenservice

Ich habe 2 Sets von der Geschirrserie Flora bestellt. Die Lieferung erfolgte sehr rasch und war super verpackt. Leider stellte sich heraus, dass einige Speiseteller nicht ganz plan aufliegen. Ich habe meine Reklamation per Mail (mit einem kleinen Video) an die Firma geschickt und um einen Lösungsvorschlag gebeten. Die RÌckantwort kam innerhalb von 2 Tagen. Mir wurde ein neues Set der Speiseteller zugeschickt! Das nenne ich ein absolut zufriedenstellendes und perfektes Kundenservice!

2026幎1月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Horrible costumer service

I ordered 3 items through their website. 2 of them were shipped right away but one wasn't updated for over a week. I contacted them several times and I got response after few days. I was informed my item is out of stock. I could wait for a month for them to restock the item or get a refund. I asked for a refund. No response since then. Still waiting for my refund.
Stay away

2026幎1月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Scam

Scam
I ordered it, 2 sets of 24 pieces. Contacted dpd because the tracking wasnt updated... dpd said they never received the parcel from malacasa. MALACASA never responded to my e mail either.

2025幎12月10日
自発的なレビュヌ
malacasa.com ロゎ

malacasa.com からの回答

Dear customer,

I sincerely apologize for the frustration caused. I want to assure you that this is absolutely not a scam.

Regarding the delayed response: We are currently facing an unprecedented volume of inquiries during this peak season. Our support team is working around the clock to clear the backlog, which unfortunately caused the delay in getting back to you. We are truly sorry for keeping you waiting.

Regarding the delivery: We have checked your order, and the lack of tracking updates is due to logistics congestion at the carrier's hub (DPD), not because the parcel wasn't sent.

To resolve this immediately, we have prioritized your case and just emailed you with two options:

1: A free replacement: We can reship your sets immediately (if you need to update the delivery address, please let us know).

2: A full refund: If you prefer not to wait, we will process a full refund right away.

Please check your inbox for our message. We are committed to fixing this for you.

[Update - Problem Resolved]

Dear Basia,

I have followed up on your case and am delighted to hear that we have reached a satisfactory solution with you!

As agreed, your replacement set has been reserved and will be shipped as soon as it is back in stock, and the refund has been processed.

Thank you for giving us the chance to make things right.

5぀星のうち5の評䟡

Excellent quality and amazing customer service

I bought a 24 piece dinnerware set from this company on TikTok shop back in the summer, as I was about to complete a purchase on my new house and wanted nice new plates and bowls. I didn’t open them until I moved at the end of September and was absolutely thrilled with the quality of them. They’re well made and look beautiful. Anyway, this week I heard a loud smash from the kitchen, one of the shelves where my cups, glasses, plates and bowls are stored had collapsed resulting in lots of smashed cups and glasses which are easily replaced, what really made me sad was that two of my Malacasa bowls had been chipped. I looked on TikTok to see if I could buy them separately and there wasn’t an option for me to do so. I messaged the company via TikTok who replied really quickly. Although I’d offered to pay, they very kindly have sent me out two new bowls free of charge. They’ve sent my tracking number and I’m completely in awe of how amazing their customer service is. I am so grateful! Well done Malacasa, you’ve made my week knowing I’ll have a full dinnerware set again.

2025幎12月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Ich wÃŒrde wieder bei Malacasa bestellen

Ich habe heute mein bestelltes Geschirr Veenit Hannah von Malacasa Versand erhalten. Innerhalb 4 Tagen war die Ware da, sehr ordentlich verpackt, alle Teile sind in Ordnung. Ich sehe keinen qualitativen Unterschied zu anderen Anbietern, da ich dieses Geschirr bereits 30 teilig habe, hatte ich mich entschlossen es auf zu stocken . Der Preis war bei Malacasa unschlagbar. Also habe ich wieder den negativen Bewertungen doch bestellt und bin sehr zufrieden. Ich fÃŒr meinen Teil kann ich es nur weiterempfehlen.

2025幎10月29日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible Quality and Zero Customer Service – Stay Away!

I wish I could give zero stars. I bought a porcelain dinnerware set from this brand, and it literally fell apart within 8 months. Cracks started showing up everywhere, and one of the bowls actually split open just from holding hot soup. Absolute junk.

I reached out for a refund—not a single reply to my emails. Their “customer service” might as well not exist. For the price, you’d expect at least basic quality control, but apparently, that’s too much to ask.

Save your money and your patience. There are plenty of honest brands out there—this one isn’t it.

2025幎2月4日
自発的なレビュヌ
malacasa.com ロゎ

malacasa.com からの回答

Dear Customer,

We are truly sorry to hear about the issue with your dinnerware cracking. Safety is our top priority, and what you described is absolutely not the experience we want for our customers.

Regarding your previous emails, we sincerely apologize if they were missed or filtered into spam. We never intentionally ignore our customers.

To resolve this immediately, please reach out to our support team directly via email.

Important: Please include your Order Number in your message. Since this order was placed 8 months ago, the Order Number is essential for us to locate your transaction in our system and activate your warranty service.

Once we receive your email with the order details, we will proceed with a solution for you right away.

Best regards, The Malacasa Team

5぀星のうち2の評䟡

Just Okay
 Not worth the money

Got the plates in August and just opened them 2 months later. The plates look nice but one of the 1 of the pasta bowls came damaged. Also in the pictures it looks like everything stacks nicely but they don’t. It is like some of the dinnerware isn’t flat and they don’t stack correctly.

2025幎8月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Warnung

Warnung: Teller sind unterschiedlich und sehen dadurch im Stapel schlecht aus. MÃŒslischalen bekommen nach einem Jahr graue Flecken und der Schaden wird nicht mehr anerkannt.
Kann nur abraten obwohl es wirklich schick aussieht die Serie Flora.

2024幎12月30日
自発的なレビュヌ
5぀星のうち4の評䟡

Mooi servies en snelle levering

Prachtige dinerset 'Luna' gekocht via Malacasa. Ik heb hier met ideal kunnen betalen. De bestelling was 2 werkdagen later in huis, dus een super snelle verzending. Ook was het servies erg goed verpakt en kan je een verzekering tegen schade nemen voor 2 euro voor het geval dat. Bij mij was het servies niet beschadigd, maar het is wel een fijn idee als je verzekerd bent.

Het servies is niet 100% perfect. Van de 32 delige set had 1 schaaltje een bobbeltje en 1 bord zat een vlekje op. Alleen stoort het ons niet echt.

2024幎12月24日
自発的なレビュヌ

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