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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I bought a beautiful soft coverlet and two pillow covers from Manchester Factory about a month ago. The goods arrived promptly and well packaged in pristine condition. I love this coverlet. It is p... もっず芋る

5぀星のうち5の評䟡

Easy website to navigate and lots of options. I was kept in the loop about shipping and given updates. Didn't wait long for my package to arrive.

5぀星のうち1の評䟡

Terrible experience, better to buy from Amazon for drop shipped poor quality Manchester. Item pilled and not as described. Refund request ignored until ACCC involved. Refund has been given but less G... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... もっず芋る

䌁業が回答したした

䌁業情報

  1. 寝具店

圓該䌁業による蚘述

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

172件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

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5぀星のうち5の評䟡

Beautiful soft and pretty coverlet.

I bought a beautiful soft coverlet and two pillow covers from Manchester Factory about a month ago. The goods arrived promptly and well packaged in pristine condition.
I love this coverlet. It is pretty, soft and comfortable for these slightly cooler autumn nights and family and friends have commented on the quality and look of it.
Very satisfied and would recommend buying from this company.

2026幎2月24日
自発的なレビュヌ
5぀星のうち5の評䟡

This is the second in the gingham


This is the second in the gingham range I have purchased and I love them.They look so smart on the bed.The weight is light so not to hot for the summer.For the winter they will be toastie warm.In fact I am about to order the Blueberry one as well.Highly recommend the product and the service.

2026幎2月23日
自発的なレビュヌ
5぀星のうち1の評䟡

Bought a product and after washing it I


Bought a product and after washing it I sent it back as the filling inside the coverlet had moved and was loose.
I also bought the euro pillow as a set to match and sent everything back.
Customer services was so rude in responses and after many emails and photos sent they sent me a return slip for my goods.
They only refunded me the money after I asked as to where is it and they kept my euro pillow and did not refund me for that item.
The person on the end of customer care does not care to work with you and understand.
I had to send 3 emails to get a response and still no refund or return for my euro pillow case.
I would never buy again base on the customer service if you have an issue.
Be warned before you spend your money because trying to get it back well good luck

2026幎2月1日
自発的なレビュヌ
MF ロゎ

MF からの回答

Hi Tess,

We would like to clarify the situation so anyone reading has the full context.

When you contacted us about the comforter, you advised it had developed a fault after washing. We reviewed your photos promptly and offered a replacement straight away. You confirmed you did not want a replacement, so we processed a refund for the comforter instead as a goodwill resolution.

The European pillowcases were a separate item and were not faulty. They had been opened and used, which means they are not eligible for refund under standard hygiene and bedding returns policy unless a fault is confirmed. At this stage our warehouse has not located them within the returned goods, which is why no refund has been issued. It is possible they were left unpackaged inside the comforter when returned. If they are located, they will absolutely be returned to you.

We also want to note that while we always aim to help, some of the communication directed at our team was quite confrontational. Our small customer service team remained professional throughout and focused on resolving the matter fairly.

We take customer service seriously, respond as quickly as possible, and aim to resolve genuine product issues appropriately, as we did here by offering both replacement and refund options on the faulty item.

We remain happy to assist further if needed.

Manchester Factory Team

5぀星のうち5の評䟡

Beautiful bedspread

I purchased a bedspread before Christmas, to have something a bit lighter on my bed over summer. It is very well made and looks amazing on my bed. They were extremly easy to deal with and had very fast delivery. I would definitely purchase here again.

2025幎11月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Quality bedding at great prices

I love my new coverlet with its muted colours. The quality is excellent, and navigating the website was super easy. Delivery to NZ was fast and efficient, communication from customer support was clear and timely. A great company to deal with. I will be buying more from them in future

2025幎12月24日
自発的なレビュヌ
5぀星のうち2の評䟡

Not impressed overall

Not impressed overall.
Fast delivery but I ordered king sheets and got mega king which I've received from them before and let it go, so I knew they were ridiculously big and top sheet drags on the floor . Received a response from Lia suggesting I simply tuck them in. She said the cooling sheets only come in one size which is untrue as when you order you can select either queen or king. There is not even an option for mega king. She did give me the option to return , but I'll learn from being burned a second time by them and just not buy again.

2025幎12月19日
自発的なレビュヌ
MF ロゎ

MF からの回答

Thanks for your review. We need to clarify the sizing, as the product supplied matches exactly what was ordered.

Our cooling sheets are available in two options only: Queen (50 cm) and King (50 cm). The 50 cm clearly refers to the fitted sheet depth, and all specifications and measurements are shown on the product page before purchase.

There is no standard King option for this range. When Lia referred to “Mega King”, she was referring to the same King (50 cm) option listed on the website. These are not different products.

Because the fitted sheet is designed for a 50 cm deep mattress, the flat sheet is intentionally larger so it can be properly tucked in. This is standard for deep-wall sheet sets. That’s why tucking it in was suggested, and once tucked, it fits as intended.

You haven’t been “burnt”, the sheets still fit a King bed correctly. The only difference is the deeper fitted sheet depth, which is clearly stated at the time of purchase.

We always recommend checking specifications carefully before ordering to ensure the sizing suits your bed and preferences.

5぀星のうち5の評䟡

No more annoying quilts in this house

We ditched our quilt to purchase one of their snuggle fleece comforters at the start of winter. My son would kick the quilt off and it kept getting lost inside the cover.
I’m so so so happy we made the change as we now have 3 of them.
They are so lightweight, which made me doubtful at first that they’d be warm enough for a cold eastern Aus winter without the ability to have heating on overnight.
But Lo and behold, these things are so warm it blew me away. No extra blankets needed, despite having to use an extra 2-3 ontop of the quilt we had before. Still using them now as we are into spring, I am actually dreading the day where it will get too hot of a night to need anything other than a sheet 🀣
The postage is so quick too, I place an order and 2 mornings later it’s on my doorstep. I wouldn’t just recommend, if you are looking to buy the snuggle fleece comforter I’m here to insist you just buy one 🀣 or 2, or 3

2025幎9月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Touch of bliss 😊

I've bought 2 sets of micro sheet sets they are simply beautiful soft warm lightweight 😍 adore them
Plus a comforter it's amazing light so so soft highly recommended them 100 stars 🌟 from me

2025幎8月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor after sales service & business ethics

I have purchased 2 of the same items from the Manchester Factory. One for my self and one for a friend as I am happy with the product & left a lovely review. However after the second wash of mine I noticed the stitching has come apart on one of the corners. I sent a picture to Lia Nio who replied that it looked like my fault in the washing process. I replied that the stitching had simply come apart & have not heard back from her. Now feeling brushed off I am extremely disappointed with the unprofessional customer service & poor business ethics with the Manchester Factory.

2025幎8月22日
自発的なレビュヌ
MF ロゎ

MF からの回答

Hi Grant,

Thank you for taking the time to leave your feedback. I’m sorry to read that you’ve felt brushed off, as that’s never the experience we want anyone to have.

Looking back at our email thread, I can see that we initially asked a question about how the tear may have happened, but we did not intend to suggest we weren’t going to help you. We take any stitching or quality issues seriously, which is why we offered you both a refund option and a replacement.

I can confirm that a replacement has already been arranged for you, and you’re welcome to donate the faulty comforter rather than send it back. We want you to enjoy your new one without further hassle.

We appreciate your support as a repeat customer and hope the replacement restores your confidence in us. Please don’t hesitate to reach out directly if there’s ever anything else you need.

– The Manchester Factory Team

5぀星のうち4の評䟡

Not exactly what I wanted, but very, nice comforters

I found these comforters on Facebook then checked the website out.
The comforters are beautiful however I should have looked into them a bit more before purchasing.
The company was excellent in keeping us informed of some container issues.
They finally arrived and sadly are not what I wanted 😔
However they are like a huge fluffy dressing gown.
So if you would love to sleep draped inside a huge fluffy dressing gown, would definitely recommend buying from the manchester factory 🙏🏌🙏🏌

2025幎8月5日
自発的なレビュヌ
5぀星のうち5の評䟡

im a hottie sleeper hubbie is ice cold

im a hottie sleeper and hubbie is a cold sleeper we have tried several covers from duvet to blankets and one way or the other im hot he is cold so we brought one of these blankets .Well it was a life changer im now warm but not sweating and hubbie is warm when you look at the blanket and think how can that kep on so warm .You will be surprised like we were very happy with it

2025幎7月28日
自発的なレビュヌ
5぀星のうち5の評䟡

The pure wool topped electric blanket


The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it just abit tight to fit it, so maybe that could be adjusted , as with alot of bedding its just too tight but I managed to get it over the mattress but not under. Otherwise Ive never slept better and I love the new type of plug.

2025幎8月1日
自発的なレビュヌ

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