I ordered a dress looked lovely on pics however when it turned up the quality is awful. Itâs unwearable itâs that bad. Also paid £15 for fast shipping 3-5 days however took 2 weeks.
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Experiencia horrÃvel. Fraudulentos com serviço péssimo. Tudo péssimo, não cumprindo o prazo estipulado para entrega. O artigo nem etiqueta nem tamanho tem, apenas no plástico embrulhado, com defeit... ãã£ãšèŠã
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Absolute trash! The quality of these items does not warrant the price and they point blank refuse to refund, claiming it is hand stitched ð€£. Their customer service team send long and convoluted... ãã£ãšèŠã
Achtung !!!! Man wird von dieser Firma genötigt Ware mit schlechter QualitÀt zu behalten . Ich versuche seit Tagen die RÃŒcksendeanschrift der Firma zu erfahren, damit ich die Ware , die absolut nicht... ãã£ãšèŠã
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The name âMapledanceâ merges these inspirations: âMapleâ symbolizes the warmth, color, and nostalgia of autumn, while âDanceâ evokes a sense of fluidity, freedom, and feminine grace. Together, they represent a brand that brings life to the colder seasons through clothing that combines sophisticated design, seasonal warmth, and effortless movement. We specialize in creating fall and winter fashion that reflects the beauty of these seasons, offering women a wardrobe that is as practical as it is stylish. From soft knits and tailored coats to flowing dresses and cozy layers, every piece is designed to embrace both comfort and elegance, so that women can move confidently through their day, whether itâs a casual stroll in the crisp autumn air or a festive winter evening with friends.
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Awful quality
I ordered a dress looked lovely on pics however when it turned up the quality is awful. Itâs unwearable itâs that bad. Also paid £15 for fast shipping 3-5 days however took 2 weeks.
2026幎2æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Macy,
Weâre truly sorry to hear that the dress did not meet your expectations and understand how disappointing that must feel, especially when the product looked different from what you anticipated and the delivery took longer than expected. We also understand that everyone has different preferences when it comes to fabric, fit, and style, and we regret that this item wasnât right for you.
We genuinely want to help resolve this for you. Please provide your order number or the email address used at checkout, and our team will review your case immediately and contact you proactively with a solution.
Thank you for your patience, and we hope to make this right for you.
SCAM
SCAM, never dispatch order, only emailing you.
DON'T BUY.
I NEED REFUND
2026幎1æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Coey,
Weâre truly sorry for your frustration and understand your concern. We genuinely want to help resolve this for you, but we need your order number or the email used at checkout in order to locate your order and assist with your request.
Please provide your order details here or contact us directly so we can investigate immediately and support you properly.
The order finally arrived after fiveâŠ
The order finally arrived after five months, but they sent the wrong items. Unfortunately, I cannot upload photos here, but I was deceived. I have already emailed you photos of what I received and photos of what I ordered, including the order codes, and even so, you refuse to take responsibility. So stop lying.
It is not true that I knew I had to pay taxes. For example, Temu ships many orders to Guatemala and no taxes are charged beyond the value of the purchase at origin. You had already sent me previous orders to Miami and did not charge me any additional costs for the clothing I bought.
What I am requesting is a full refund of my money, not the $10 you are offering, when in reality I paid more than $250 for my order.
How do you expect to refund me only $10 when you made me wait five months for the clothing, even though I paid $20 for a three-day delivery, which is completely false? (I advise no one to choose this express shipping option, because they do not ship it that way.)
The only thing you are proving is that you are scammers. I know you will continue sending emails apologizing, but that is useless if you do not resolve the issue and do not refund the money you stole from me.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Flor,
Thank you for your detailed message. We are truly sorry for the frustration, disappointment, and inconvenience this situation has caused you.
First, regarding the customs charges: these fees are imposed entirely by local customs authorities and are not collected or controlled by our company. Unfortunately, customs policies vary by country and shipment, and even shipments to the same destination may be treated differently depending on local regulations. We sincerely regret that this resulted in unexpected costs for you, and we fully understand how unfair that feels.
Second, about the items received: our team has reviewed the photos you sen. While our records indicate that the order was processed according to the original purchase details, we acknowledge your concern and take it seriously. This is exactly why we offered compensation in good faith â not to dismiss your experience, but as a sincere gesture to support you while we follow our companyâs resolution procedures.
Regarding refunds, we must follow our official return and refund policy, and unfortunately, we are unable to issue a full refund in this case. The compensation offered was not meant to minimize your loss, but to provide immediate support within what we are authorized to process. We truly regret that this solution does not meet your expectations.
We value our customers and take accountability seriously.
Thank you for your patience and understanding.
FRAUD
In the month of September, I made a purchase for which I paid an additional $20 so that the order would arrive in Miami, Florida within three days. However, the product never arrived, despite the fact that I stayed in Miami for more than a month.
After that, I requested that the order be sent to Guatemala, the country where I currently receive my shipments, and I was told that there would be no problem and that it would be sent there.
Nevertheless, it took five months for me to finally receive the order, which arrived on January 12. For this order, I had to pay more than $70 in import taxes, and to make matters worse, they sent me products that I did not order and that are of very poor quality.
I have been requesting a refund; however, every day they reply with a different excuse, claiming that this is what I ordered, even though I have sent photos and references of my original order.
Therefore, I consider this to be a fraudulent company and I do not recommend it. Please be careful, because if they truly intended to take responsibility, they would have already refunded the money to my credit card, since they are fully aware that they deceived me with the product they sent.
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Flor,
Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience this situation has caused you â this is certainly not the experience we want any customer to have.
Regarding the import taxes, we would like to clarify that these charges are imposed by local customs authorities and are not collected or controlled by our company. Unfortunately, we have no ability to waive or reimburse customs fees, but we sincerely understand how upsetting this unexpected cost must have been.
As for the items you received, we take such concerns very seriously. Our records show that the shipment was processed according to the order details on file, but we understand that you feel the items do not match what you originally purchased. Our customer service team is continuing to review your case and will assist you in accordance with our return and refund policy to find the most appropriate solution.
We truly regret the inconvenience this has caused and appreciate your patience. Please feel free to continue contacting us so we can properly follow up and support you.
Thank you for giving us the opportunity to address this.
Es una estafa/ itâs a scam
Itâs a scam.
They didnât send me what I ordered and they refuse to refund the amount (â¬60). As âcompensationâ they offered me â¬8. Absolutely infuriating.
Their response from 27/11 is also false.
2 out of the 3 products I ordered were NOT delivered, as I clearly informed them, attaching photos in my email from 19/10. I sent them a total of 29 emails, and in none of their replies did they provide a coherent solution. I am fully willing to forward my email to anyone who needs it and provide any necessary proof so that no one else goes through this and they stop scamming people.
Es una estafa. No me enviaron lo que pedà y no me quieren abonar el importe. (60â¬). En compensación me ofrecen 8â¬. Absolutamente desesperante.
Su respuesta del 27/11 es tambien falsa. 2 de los 3 productos pedidos NO fueron entregados como asà les informé adjuntando fotos en mi mail del 19/10. Les envié un total de 29 mails y en ninguna de sus respuestas me dieron una solución coherente. Estoy disponible para reenviar mi mail a quien lo necesite y justificar lo que sea necesario para que a nadie le vuelva a pasar y no sigan estafando.
Añado nueva respuesta del 2/12/25 en la que me dicen que si quiero que me devuelvan el dinero tengo que devolverles los productos enviados por su parte incorrectamente pero asumiendo yo los costes de envÃo.
2025幎11æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Hola Alicia,
Lamentamos sinceramente que tu experiencia no haya sido satisfactoria.
Hemos revisado tu caso y según nuestros registros, el pedido enviado coincide con el artÃculo seleccionado en la página web. Aun asÃ, entendemos perfectamente tu frustración y por eso te hemos ofrecido una compensación como gesto de buena voluntad.
Nuestro objetivo nunca es causar molestias, y seguimos aquà para ayudarte a encontrar la solución más adecuada dentro de nuestra polÃtica de devoluciones.
Gracias por tu comprensión.
The model and fabric are extremely lowâŠ
The model and fabric are extremely low quality. My order was shipped from China, taking over a month to arrive. They do not accept returns under any circumstances. They flatly rejected it, placing the blame on the factory in China for the poor quality. This is unacceptable.
This company is a scam
2025幎10æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Vanesa,
Weâre truly sorry to hear about your experience and that the product did not meet your expectations. We completely understand your frustration and sincerely apologize for the inconvenience caused.
Please rest assured that we are actively processing your return request and will do our best to resolve this matter to your satisfaction. We always aim to provide high-quality products and transparent service to every customer.
Mapledance® values every piece of feedback, as it helps us improve our product quality and service experience. We appreciate your patience and understanding while our team works to complete the return process as quickly as possible.
Warm regards.
Ladrones y estafadores
La prenda que me llegó, llegó sin etiqueta, con una mancha e incompleta de cómo describÃa en la página. A la hora de la devolución, muchos email, sugiriéndome que enviara fotos del producto y después aconsejándome que intentara limpiarlo con cuidado. En ningún momento me iba a devolver el importe como mucho me compensaban con el 15%. Vamos que me quedo con el vestido no me devuelven el dinero. PolÃtica de devolución inexistente. Solo te envÃan emails de cortesÃa pero que son unos estafadores y ladrones. NO COMPRÃIS.
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Estimada Jessica:
Lamentamos mucho saber que no quedó satisfecha con su reciente compra y que el artÃculo no cumplió con sus expectativas. Comprendemos completamente su frustración y lamentamos sinceramente las molestias que experimentó.
Tenga la seguridad de que nos tomamos muy en serio todos los comentarios de nuestros clientes. Nuestro equipo revisó cuidadosamente su caso y se comunicó con usted por correo electrónico para ofrecerle ayuda. Solicitamos fotos para verificar el problema y, si la mancha parecÃa leve, sugerimos una limpieza suave como posible solución.
Aunque nuestra polÃtica de devoluciones no aplicaba un reembolso completo, le ofrecimos una compensación por buena voluntad como muestra de comprensión y cuidado. Siempre buscamos gestionar cada situación de forma justa y respetuosa.
Valoramos a todos nuestros clientes y trabajamos continuamente para mejorar nuestros productos y servicios basándonos en sus comentarios. Gracias por compartir su experiencia; esperamos poder servirle mejor en el futuro.
Atentamente.
Mapledance ããã®åç
Dear Abbieh,
Weâre truly sorry to hear that you were not satisfied with your experience. Please rest assured that we take all customer concerns very seriously. If you encountered any issue with your order, kindly reach out to our after-sales team at contact@mapledance.com â we will be more than happy to review your case and assist you further.
Your feedback is very important to us, and we appreciate the opportunity to make things right.
LOUSY CHEAP Poor workmanship
Waited forever for misrepresented fabric and workmanship. Lost customer service refusing to work with me on refund and ship back. Do not order. Working w PayPal to resolve now.
2025幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Cassie,
We are truly sorry to hear that your recent experience with us did not meet your expectations. We understand how disappointing it can feel to wait for an order and then not be satisfied with the result.
At Mapledance®, we take great care to ensure that each item is accurately represented on our website and carefully inspected before shipment. However, we also recognize that perceptions of fabric texture, fit, and craftsmanship can vary from person to person. We never intend to mislead our customers, and we deeply regret that this product did not meet your personal expectations.
Please rest assured that we are always willing to assist our customers in resolving any concerns. Our after-sales service team can be reached directly at contact@mapledance.com, and they will gladly review your order details and work with you toward a fair solution.
We value your feedback as it helps us improve both our products and service quality. We sincerely hope to have the opportunity to restore your confidence in our brand.
Warm regards.
Muy mala calidad de vestido
Muy mala calidad de vestido, si fue un error yo haberlo comprado sin ver comentarios, pero no es posible tanta mala calidad y que sea posible que estos productos sean vendidos o expuestos a la venta, es a lo que nos exponemos ð¥²
2025幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Estimada Andrea:
Lamentamos mucho que no haya quedado satisfecho con el vestido que recibió. Entendemos perfectamente lo frustrante que puede ser que un producto no cumpla con sus expectativas y le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que esto le haya causado.
Tenga en cuenta que nos esforzamos continuamente por ofrecer productos que combinen calidad y valor, pero entendemos que las percepciones pueden variar. Sus comentarios son muy importantes para nosotros y los tomamos muy en serio mientras trabajamos para mejorar nuestros productos y servicios.
Una vez más, le pedimos disculpas por cualquier decepción que haya experimentado. Valoramos mucho sus comentarios y esperamos tener la oportunidad de solucionarlo. No dude en ponerse en contacto con nuestro equipo de atención al cliente y haremos todo lo posible por ayudarle.
Gracias por probar nuestros productos y esperamos que su próxima experiencia con nosotros sea mucho mejor.
Un cordial saludo.
Achtung
Achtung! Bestellt niemals bei Mapledance!
Ich habe ein Kleid in GröÃe S bestellt â angekommen ist ein unförmiger Lappen, der eher wie XL oder sogar XXL ausfÀllt. Die GröÃenangaben sind komplett falsch und haben nichts mit der RealitÀt zu tun. Das Kleid sieht ÃŒberhaupt nicht aus wie auf den Fotos im Onlineshop â es ist schlichtweg eine Katastrophe.
Der Stoff ist billigste 100% Synthetik, fÃŒhlt sich unangenehm auf der Haut an und sieht aus wie ein altes, ausgeleiertes Tuch. Von âModeâ oder âQualitÀtâ kann hier ÃŒberhaupt keine Rede sein.
Als ich den Artikel zurÃŒckschicken wollte, weigerte sich der VerkÀufer, ihn anzunehmen. BegrÃŒndung: âGröÃenabweichung ist kein RÃŒckgabegrundâ â was fÃŒr ein Witz!
Der Kundenservice ist ebenfalls unterirdisch. Ich habe mehrfach geschrieben â keine Hilfe, keine Lösung, nur Ausreden oder gar keine Antwort.
Ich habe ÃŒber PayPal bezahlt, aber auch dort keine Hilfe bekommen, da Mapledance sich querstellt.
Ich habe 50 Euro verloren und rate jedem: Finger weg von Mapledance! BetrÌgerisches Verhalten, miserable QualitÀt, keine RÌckgabe möglich, keine Verantwortung.
Nie wieder!
â ïž Never order from Mapledance â itâs a total scam!
I ordered a dress in size S â what I received looked more like XL or even XXL. The sizing is completely inaccurate and misleading. The dress looks nothing like the photos on the website â itâs an absolute disaster.
The material is cheap 100% synthetic, feels horrible on the skin and looks like a stretched-out rag. Nothing about this dress reflects fashion or quality.
When I tried to return it, the seller refused to accept it back. Their ridiculous reason: âSize difference is not a valid reason for returnâ. Seriously?!
The customer support is horrible. I wrote several times and got no help at all â just excuses or no answer at all.
I paid via PayPal, but even they didnât help because Mapledance didnât cooperate.
I lost 50 euros and I warn everyone: Stay away from Mapledance!
Scammy behavior, awful quality, no returns, no responsibility.
Never again!
Su respuesta no resuelve el problema.
El vestido que recibà no corresponde a la talla anunciada. En la foto del sitio web, el vestido en talla S se ajusta claramente a la cintura. En realidad, me queda 20 cm más ancho y parece una bolsa colgando, aunque siempre uso la talla S.
Sus explicaciones sobre polÃticas internas no cambian el hecho de que su guÃa de tallas es engañosa o que las fotos no reflejan el producto real.
PayPal falló a su favor, pero eso no significa que el cliente no tenga razón. Solo significa que ustedes supieron presentar mejor el caso.
Escribo esta reseña para advertir a otros compradores: el producto puede diferir mucho de lo que se muestra y devolverlo será difÃcil.
No resolvieron el problema, simplemente
Ihre Antwort geht am eigentlichen Problem vorbei.
Das Kleid, das ich erhalten habe, entspricht nicht der angegebenen GröÃe. Auf dem Foto sitzt das Kleid in GröÃe S eng an der Taille, in Wirklichkeit ist es 20 cm zu weit und hÀngt wie ein Sack â obwohl ich immer GröÃe S trage.
Ihre Hinweise auf RÃŒckgabebedingungen Àndern nichts daran, dass die GröÃenangabe entweder falsch ist oder die Fotos nicht der RealitÀt entsprechen.
Ja, PayPal hat zu Ihren Gunsten entschieden â aber das bedeutet nicht, dass Sie im Recht sind, sondern nur, dass Sie formell besser vorbereitet waren.
Ich schreibe diese Bewertung, um andere KÀufer zu warnen: Das Produkt kann stark vom Foto abweichen und eine RÌckgabe wird schwierig.
Sie haben das Problem nicht gelöst â Sie haben es ignoriert.
2025幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Estimada Tanja,
Lamentamos que haya tenido una experiencia que le causara frustración. Tras revisar su pedido, podemos confirmar que el artÃculo recibido corresponde exactamente al pedido realizado. La información sobre tallas y productos se encuentra claramente detallada en nuestro sitio web, incluyendo nuestra polÃtica de devoluciones.
Respecto a la disputa de PayPal, el fallo se resolvió a favor de nuestra tienda, ya que el pedido cumplÃa con lo indicado en la plataforma y no se trataba de un error de envÃo ni de calidad. Entendemos su decepción, pero queremos subrayar que actuamos conforme a las polÃticas y términos establecidos.
Nuestro objetivo es mantener una relación honesta y transparente con todos nuestros clientes, y siempre estamos dispuestos a ayudar a quienes siguen los procedimientos de devolución o compensación indicados en nuestro sitio.
Atentamente.
Avaliação
Experiencia horrÃvel. Fraudulentos com serviço péssimo. Tudo péssimo, não cumprindo o prazo estipulado para entrega. O artigo nem etiqueta nem tamanho tem, apenas no plástico embrulhado, com defeito de simetria. Para além da cor ser totalmente irreal coma do site. E ainda lamentam que seja da minha perceção lamentando a minha frustração apenas da sua incompetência. Sem noção da real, e da legislação que cumprem ou dizem cumprir.
Um mês a tentar dar seguimento a uma compensação sem efeito, irei contudo avançar com processo dentro da legalidade.
2025幎9æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Cara Daniela,
Lamentamos muito a sua desilusão. Após a verificação, o seu pedido foi preparado corretamente, de acordo com os detalhes selecionados, mas lamentamos profundamente que não tenha correspondido às suas expectativas.
O seu feedback é muito importante para nós e continuaremos a trabalhar arduamente para melhorar a qualidade dos nossos produtos e serviços. Esperamos sinceramente que nos dê outra oportunidade de a servir melhor no futuro.
Atenciosamente.
Katastrophe!!
Katastrophe!!! Es hat Ìber 2 Monate gedauert bis meine Bestellung ankam und dann war die QualitÀt einfach nur Horror!! Schlecht verarbeitetes Plastik - echt eine Frechheit!!
2025幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Bonjour Frau SchÃŒtz,
Nous vous remercions pour votre message et nous sommes sincÚrement désolés dâapprendre que votre commande nâa pas répondu à vos attentes, tant au niveau des délais que de la qualité.
Afin que nous puissions étudier votre situation de maniÚre précise et vous proposer la meilleure solution possible, pourriez-vous nous communiquer les informations relatives à votre commande�
Nous vous assurons que votre satisfaction est notre priorité et nous mettrons tout en Åuvre pour résoudre ce problÚme rapidement et efficacement.
Merci de votre patience et de votre compréhension.
Cordialement.
Truffatori
Truffatori! Ordine effettuato il 27 Luglio 2025 e mai spedito!
2025幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. To resolve this matter promptly, could you please provide your order number and any other relevant details? We will investigate the issue and ensure it is addressed as soon as possible.
We value your satisfaction and are committed to resolving this to your full satisfaction.
Best regards.
Please avoid at all costs from orderingâŠ
Please avoid at all costs from ordering of this website ordered a dress waited 3 weeks sent the wrong dress got in contact with the company through email told me the dress is now out of stock asked me to pick something else explained there is nothing I like to send a full refund and a postage label and id send the dress back, keep using excuse after excuse and not refunding, have contacted the bank because they are clearly fraudsters. Avoid at all costs!!!
2025幎8æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Catherine,
Thank you for reaching out, and we're truly sorry for the inconvenience and frustration you've experienced.
Please rest assured â if your order meets the conditions of our return policy, we will absolutely assist you with the return and refund process. Our team is actively working to resolve this issue for you.
To proceed, could you kindly provide us with your order number or any other relevant details so we can verify your case and take the appropriate steps?
We appreciate your patience and look forward to resolving this matter as soon as possible.
Best regards.
Vestiti arrivati di colore e modello sbagliati, e non rimborsano!!
Vestiti arrivati di colore e modello sbagliati, e non rimborsano!!
Non accettano il reso nonostante abbiano riconosciuto che l'articolo era sbagliato.
Pretendono restituzione a mie spese (30 euro) anche se hanno sbagliato loro, e anzichÚ restituirmi i soldi mi propongono un buono!!
DA EVITARE ASSOLUTAMENTE
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Gentile Veronica,
ci dispiace sinceramente che la sua esperienza non sia stata allâaltezza delle aspettative.
Sul nostro sito Ú disponibile in modo trasparente la politica di reso, che seguiamo per garantire un trattamento equo a tutti i clienti.
Comprendiamo il suo disappunto e, proprio per questo, abbiamo cercato di offrirle una soluzione alternativa come gesto di buona volontà .
Il nostro intento Ú sempre quello di risolvere ogni problema in maniera onesta e collaborativa, e restiamo a sua disposizione per trovare lâopzione più adatta alle sue esigenze.
Cordialmente.
This is a scam
This is a scam. I ordered two dresses on July 26 and paid â¬17 for delivery, expecting arrival in 3â5 business days.
But here we are on August 3, and I still havenât received anything.
This is unacceptableâbeware of this site before you buy
2025幎7æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear Ikram,
Thank you for your message, and weâre truly sorry for the inconvenience caused.
Please kindly provide your order number so we can check the status for you in detail. Weâd also like to clarify that the processing time and shipping time are separate â the estimated delivery time includes both steps. This may be the reason for the delay you're experiencing.
We understand your frustration and would be happy to explain everything clearly once we can locate your order. Your patience is appreciated, and weâll do our best to assist you.
Warm regards.
Cheap, see through material. Nothing like the promo pics.
I ordered a dress and there was a promotional video and pictures clearly showing the dress. What arrived was COMPLETELY different. Cheap see through material, shiny fabric and dark yellow! Nothing like the pictures. Have contacted customer services, sent photos and asked numerous times for a refund but was told I would have to pay $30 to have the item shipped back to China (even though they are advertising as a UK company) They offered 30% refund but why would I accept 30% when the item very clearly is nothing like what was advertised. Clearly a drop shipping company that is stealing other companies videos and photos then refusing to refund customers. This company is a SCAM!! Avoid at all costs!
2025幎7æ28æ¥
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Mapledance ããã®åç
Dear Joyce Wells,
Thank you for your feedback, and we're truly sorry to hear about your disappointment.
We understand that expectations can vary, and we deeply regret that the item did not meet yours. Our team is committed to continuously improving both the quality of our products and the accuracy of our online presentation.
If you haven't already, please contact our customer service team with your order number and photos of the item received so we can look into this further and offer a suitable solution.
We sincerely appreciate your patience and understanding.
Best regards.
Ce sont des menteurs
Ce sont des menteurs : ils n'envoient pas les commandes et utilisent l'IA pour formuler des fausses réponses et mener en bateau.
C'est une Fausse société !!!
2025幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
ChÚre Fanny COLIN-JUTIER,
Merci pour votre message. Nous comprenons parfaitement votre frustration, mais aprÚs vérification, votre commande a bien été livrée. Il est possible quâil y ait eu un malentendu concernant le suivi ou le délai de livraison, et nous en sommes désolés.
Nous vous assurons que nous ne sommes pas une fausse société, et notre équipe client est bien réelle â nous faisons de notre mieux pour accompagner chaque cliente dans le respect de nos procédures.
Merci de votre compréhension.
Absolutely terrible experience
Absolutely terrible experience â feels like a scam!
I placed an order on 29th June and paid an extra £15 for express delivery. Itâs now been well over a week, and the order hasnât even been shipped. After 5 days of silence, I asked them to cancel the order since they clearly failed to deliver on time â they ignored me completely!
They refuse to cancel, donât respond to emails, and Iâm now left with no dresses and no refund. They took my money and gave me NOTHING in return.
This company is a disgrace. Unprofessional, unresponsive, and clearly donât care about their customers.
Avoid at all costs â total scam.
2025幎6æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Mapledance ããã®åç
Dear KingaKulesza,
We sincerely apologize for the inconvenience and frustration you have experienced. Your concerns are very important to us, and we want to resolve this matter as quickly as possible.
Could you please provide your order number so that we can verify the status of your order and assist you accordingly? We are committed to addressing your issue promptly and ensuring a satisfactory resolution.
Thank you for your patience and understanding.
Best regards.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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