Marveli レビュー 55

TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I've been looking for authentic Turkish lokum for some time and came across Marveli. They are the only place that I've found in the UK that sells such a wide selection of flavours and it's the real st... もっと見る

5つ星のうち5の評価

Very easy site to use. Was able to clearly see what I was ordering and quantity etc. They arrived beautifully boxed and could instantly tell the quality was going to match the presentation. We usually... もっと見る

5つ星のうち5の評価

This is first time I have ever given a review on any product or experience and thought “why not” seeing as the Lokum was just like I had on holidays in Turkey. It is so moorish it’ll not be long until... もっと見る

5つ星のうち5の評価

I probably leave comments for first time because never have a time but tough for this delicious turkish delights which ive tried for 3d time have to leave bestest possible review. Its very good servi... もっと見る

企業情報

  1. 製菓
  2. 菓子卸売業者

当該企業による記述

Turkish Delight Online Shop


連絡先

4.6

優良

TrustScore 5段階評価の4.5

55件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

Ordered mint Turkish delight and it was…

Ordered mint Turkish delight and it was the worse I have ever tasted it seemed to be packed in flour rather than sugar and the lack of a mint taste was really noticeable. Asked for a refund as its inedible but one not given. Thanks for the response but the customer service is hopeless, basically u have created a disgruntled customer by not refunding 16 quid which to me seems stupid but hey uts nit my business.....

2025年1月14日
自発的なレビュー
Marveli ロゴ

Marveli からの回答

Dear Nigel,

Thank you for sharing your opinion, though we’re disappointed to hear about your dissatisfaction. We would like to clarify that authentic Turkish Delight is not solely dusted with sugar. The powder used for dusting is a traditional blend of cornflour and icing sugar, consistent with authentic recipes.

We responded promptly to your concerns and explained why we could not offer a refund for an opened food item, in line with food safety regulations. While we regret that our Turkish Delight was not to your personal taste, the overwhelmingly positive reviews from our customers reflect the general satisfaction with our products.

You mentioned in your email that you are not a Turkish Delight expert, and it’s possible that your past experiences were with non-authentic variations. Our product remains true to its traditional roots, which can differ significantly from mass-market interpretations.

This review seems quite harsh, stemming from dissatisfaction over not receiving a refund for a product that met our high-quality standards.

We hope that your reviews across various platforms have brought you some resolution. We stand by the quality of our products and the service we provide.

Kind regards,
Marveli Turkish Delight

5つ星のうち5の評価

I really enjoyed the box

I really enjoyed the box. My favourite by far was the pistachio and rose petals. One of the delights was a bit too dense for my choice but the flavour was still great.

2024年12月25日
自発的なレビュー
5つ星のうち1の評価

All Pre-purchase Enquiries Ignored

I really wanted to buy Turkish delight from this company as gifts for friends. As they mentioned packaging the ordered products together on their website (I wanted to buy 6 x 500g of Turkish delight), I attempted to contact them numerous times via their online form, and also by email, to ask about this. All messages were ignored. Sadly, I do not feel confident to order from this company. As they did not reply to my enquiries before I make a purchase, I have no faith they would respond if there were any issue with any purchases. Phone number did not connect.

In response to your reply which says I did not email you, as well as the other times I attempted to contact you via your website contact form and trying to phone you, please see the end of this message for the date, time and email message.

My review mentions that I really did want to place an order of Turkish Delight from your company.
I did…! It all looks amazing.
I am disappointed that my repeated attempts to reach you via your website contact form, email and calling the number listed on your website did not result in me reaching you, as I am sure I would have placed an order if I had.

As I was a first time customer to you, I was not confident to place the order.

Your existing customers will not feel this way, and some new customers might not either.

My review is not an attempt to discredit your products in any way.
You have positive reviews about this.
It is simply my experience.
I wish you well with your business.

Email Sent:
09/12/2024 19:22 hrs I sent

Subject: Product Enquiry
Hello

I am looking to order some Turkish Delight as gifts. I sent an email to you via your website contact form.

Are you able to check and respond please?

Kind regards

2024年12月9日
自発的なレビュー
Marveli ロゴ

Marveli からの回答

Thank you for your feedback, and we’re sorry to hear about your experience. As a small artisan business, the holiday season is an incredibly busy time for us, which unfortunately resulted in a delay in responding to your two inquiries on December 9th and 10th via our contact form (not email).

We’d like to emphasize that our website is straightforward, and the information you were seeking regarding packaging is readily available there. Additionally, our phone number has recently changed, and the updated number is available on Google and reachable during normal working hours. We are actively working on improving our response times during peak periods to provide a better experience for everyone.

We’re disappointed by this business-damaging review, especially as no order was placed.

Best regards,
Marveli Turkish Delight

5つ星のうち5の評価

Lovely

The website was so easy to use and there was, so much choice. The price was amazing and their delivery was really quick. The products itself tastes lovely, the blend of flavours comes together really well.

2024年12月12日
自発的なレビュー
5つ星のうち5の評価

Best and very fresh Turkish delight

I probably leave comments for first time because never have a time but tough for this delicious turkish delights which ive tried for 3d time have to leave bestest possible review. Its very good service , fresh turkish delights and packed well. Thank you🙏❤

2024年10月9日
自発的なレビュー
5つ星のうち5の評価

Tastes amazing

I am pregnant and I have been craving for Turkish Delight so bad I’m just so glad I foud this site 🤩 it tastes exactly the same as the ones I used to buy while on holiday in Turkey! Very fresh, well packaged and arrived quickly too. Will definitelly order more!

2024年9月11日
自発的なレビュー
5つ星のうち5の評価

This is first time I have ever given a…

This is first time I have ever given a review on any product or experience and thought “why not” seeing as the Lokum was just like I had on holidays in Turkey. It is so moorish it’ll not be long until I order again. Every flavour hit the spot and I’m totally addicted now. Came well packaged with no hold ups. Totally recommend 100%

2024年9月9日
自発的なレビュー

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