I want to share some feedback about the food at Mashpi Lodge. We were really looking forward to enjoying this special trip together as a family, so it is very disappointing to end up sick in be... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Eine perfekte Organisation mit ausgezeichnetem Essen, geschultem unaufdringlichem Personal! Unser Guide Fernando war unglaublich!Die örtliche Versorgung ist top! Wir können diese Lodge nur bestens... もっと見る
企業が回答しました
After I made my original reservation, my life changed in dramatic ways. Mashpi has been working with me so that this visit can happen as life permits. It has been especially great working with Andd... もっと見る
企業が回答しました
A world class experience and staff! Every detail was thought of and every desire accommodated. The rooms, the restaurant and lodge is absolutely stunning. The daily activities were educational an... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Best Ecuador Rainforest Experience, a Drive Away From Quito. Mashpi Lodge is the place to encounter 400 species of birds, trees, frogs, and endemic species found nowhere else in the world, complete with crashing waterfalls and incredible flora. At Mashpi Lodge, the world around us is alive and breathing, waiting for us to begin our descent into its magical embrace… Located on a scenic plateau, the lodge features breathtaking views of the surrounding forested mountains and their unique ecosystems. The design and style enable total immersion through its floor-to-ceiling panoramic glass windows. Like a cathedral to the natural world, Mashpi is a perfect blend of luxurious comfort and engagement with one of the world’s most stunning environs.
A Luxurious Ecuador Rainforest Lodge
当該企業による記述
- Working with the community
- Mashpi would not be what it is without the collaboration of the local community. From the outset, we have sought to work hand-in-hand with those living in the areas surrounding the reserve, implementing an innovative program in which they, as well as Lodge employees, become shareholders in the enterprise. The lodge not only provides job opportunities for members of its neighbouring towns: it also seeks to be a partner in the region’s development, setting it on a more sustainable path for the future.
- Engaging Explorations
- Ride on the Dragonfly Canopy Gondola and glide high amongst the tree-line and take in nature’s masterpiece or take to the many paths and trek within, marveling at numerous rivers and falls. Stand at a distance and perceive how each part comes together to form the whole and then experience it up-close. Enjoy amazing day hikes and then wander by night with our night-time guided tours and discover the forest in all its wonder. Whatever you choose to do, Mashpi’s attractions and exploratory activities have virtually every angle covered…
- Conservation and comfort
- Located at a former lumber mill, Mashpi Lodge was built using the latest techniques in sustainable construction in order to prevent damage to the forest, with much of the structure having been preassembled in Quito and designed around the topography of the site to prevent further damage to the trees. It is designed to blend in perfectly with its natural environment, respecting the natural space it occupies.
連絡先
Bolivar Oe6-41 y Cuenca , 170401, Quito, エクアドル
- (+1) 844-738-5895
- info@mashpilodge.com
- mashpilodge.com
4.3
優良
25件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Eine perfekte Organisation mit…
Eine perfekte Organisation mit ausgezeichnetem Essen, geschultem unaufdringlichem Personal!
Unser Guide Fernando war unglaublich!Die örtliche Versorgung ist top!
Wir können diese Lodge nur bestens weiterempfehlen!
5 Sterne
2026年9月7日
自発的なレビュー
Mashpi Lodge からの回答
Thank you for your kind words about your experience at Mashpi Lodge!
We’re delighted to know that you enjoyed the excellent organization, cuisine, and attentive service. It is especially rewarding to hear that Fernando made your experience so memorable with his knowledge and dedication.
We truly appreciate your recommendation and hope to welcome you back soon to the Mashpi Reserve.
Warm regards,
Mashpi Lodge
Feedback about the food
I want to share some feedback about the food at Mashpi Lodge.
We were really looking forward to enjoying this special trip together as a family, so it is very disappointing to end up sick in bed with what appears to be food poisoning while the rest of my family is out enjoying the wonderful activities here.
I understand that it can be difficult to know with absolute certainty what caused a food related illness, but given the timing, I do feel it is important to bring this to your attention and have it taken seriously, and to make sure there is not a broader issue affecting other guests.
Mashpi is a beautiful and special place, which makes it quite disappointing that it ends like this.
2026年8月22日
自発的なレビュー
Mashpi Lodge からの回答
We’re sorry to hear you experienced stomach discomfort during your stay, especially during such a special family trip. We sincerely hope you are feeling better.
Based on the information available, we cannot establish a direct link between your discomfort and any specific food consumed during your visit. Nevertheless, we appreciate your feedback and will continue to carefully review and strengthen our food safety protocols.
Thank you for bringing this to our attention.
Warm regards,
Mashpi Lodge
The staff were extremely accommodating
The staff were extremely accommodating, patient & were enthusiastic., not to mention also knowledgeable.
They conveyed a sense of commitment to the ideals of conservation & education.
2026年4月9日
自発的なレビュー
Mashpi Lodge からの回答
Dear William,
Thank you for your kind words about your experience at Mashpi Lodge.
We’re delighted to know our team’s dedication, knowledge, and commitment to conservation made a positive impression.
We appreciate your feedback and hope to welcome you back soon to the Mashpi Reserve.
Warm regards,
Mashpi Lodge
Tremendous and Unforgettable
In a word, tremendous! Everything from the high quality food and excursions to the knowledgeable staff and guest partnership in conservation efforts altogether made this trip active and unforgettable!
2026年2月21日
自発的なレビュー
Mashpi Lodge からの回答
Dear John,
Thank you so much for your kind words! We are thrilled to hear that you had a tremendous and unforgettable experience. It’s especially rewarding to hear that you enjoyed the high-quality cuisine, excursions, and dedication of our knowledgeable team.
We’re also grateful that you appreciated the conservation efforts we share with our guests. Being part of that partnership makes each journey more meaningful.
We truly appreciate your feedback and hope to welcome you back for another extraordinary adventure soon.
Sincerely,
Mashpi Lodge
We loved the whole experience
We loved the whole experience, peace and beauty surrounds you. The staff was so professional and we loved the guides and the tours. So fabulous!
2026年1月26日
自発的なレビュー
Mashpi Lodge からの回答
Dear Robin,
Thank you so much for your kind words! We’re delighted to hear that you loved the sense of peace and beauty at Mashpi Lodge, as well as the professionalism of our team and the experiences shared by our guides. Your feedback truly means a lot to us and to everyone who works passionately to create memorable moments.
We hope to welcome you back very soon for another unforgettable stay.
Sincerely,
Mashpi Lodge
Mashpi lodge 2026
I watched a few videos on the property before arriving, still wasn’t sure what to expect. It turned out to be such a beautiful experience. Much more than I expected. Everything was made super easy, and well thought out. Little to no time wasted. Our guide Carlos was super friendly, catered to our needs and went above and beyond to make sure we had a wonderful experience. Each meal we were waited on by Edison who was also amazing along with the bartender Diego. One of the last places my fiance and I visited was the spa which was very relaxing as well.
2026年1月11日
自発的なレビュー
Mashpi Lodge からの回答
Dear Josh,
Thank you for sharing your beautiful experience at Mashpi Lodge. We’re delighted to know it exceeded your expectations and that every detail—from the activities to the spa—made your stay truly special. It’s wonderful to hear that Carlos, Edison, and Diego helped make your visit so memorable with their attentive and warm service. We truly appreciate your kind words and hope to welcome you and your fiancé back again in the future.
Warm regards,
Mashpi Lodge
Unreservedly recommended
A brilliant property that provides a unique nature experience.
Great staff from naturalists to hotel, beautiful facilities. Worth the long bumpy ride from Quito to be in the wilderness with these experts.
2025年11月5日
自発的なレビュー
Mashpi Lodge からの回答
Dear Josephine,
Thank you so much for your wonderful review! 🌿
We’re delighted to know you enjoyed your stay and that both our naturalist guides and hotel team helped make your experience truly special. Our staff is deeply passionate about sharing the magic of the cloud forest and creating memorable adventures for every guest.
We truly appreciate your recommendation and hope to welcome you back to Mashpi soon for another unforgettable experience in the wilderness! ✨
Sincerely,
Mashpi Lodge
Anddy Males was excellent in providing guidance to plan our upcoming trip to Mashpi Lodge
Anddy Males was excellent in providing info and helping me book our upcoming trip to the Mashpi lodge and cloud forest as a part of our trip to Ecuador.
2025年9月8日
自発的なレビュー
Mashpi Lodge からの回答
Dear Jennifer,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Anddy was able to assist you with the information and booking process for your upcoming stay at Mashpi Lodge. We’ll be sure to share your kind words with him.
We can’t wait to welcome you soon to the enchanted cloud forest! 🌿✨
Warm regards,
Mashpi Lodge
Anddy is the best!
I had the pleasure of working with Anddy in the online chat feature for Mashpi Logde and he was beyond incredible! He was quick to answer my questions and honor my time sensitive request! He is truly the best!
2025年9月1日
自発的なレビュー
Mashpi Lodge からの回答
Dear Sarah,
Thank you so much for your wonderful feedback! 😊 We’re delighted to know that Anddy was able to support you quickly and efficiently through our online chat. We’ll make sure to share your kind words with him.
We look forward to welcoming you soon to Mashpi Lodge! 🌿
Warm regards,
Mashpi Lodge
Anddy was very attentive to mine and my…
Anddy was very attentive to mine and my partners needs and carefully pulled together a suggested stay which were incredibly happy with
2025年9月1日
自発的なレビュー
Mashpi Lodge からの回答
Dear James,
Thank you for your kind words! 🌟 We’re so pleased to hear that Anddy created a thoughtful stay that met both your needs and expectations. We’ll be sure to share your compliments with him.
We look forward to welcoming you soon!
Warm regards,
Mashpi Lodge
Anddy Males was super helpful is…
Anddy Males was super helpful in helping us organise our travel ! We can only recommend his services.
2025年8月7日
自発的なレビュー
Mashpi Lodge からの回答
Dear Johannes,
Thank you so much for your kind recommendation! 😊
We’re thrilled to hear that Anddy Males was so helpful in organizing your travel. We’ll be sure to pass along your compliments to him.
We look forward to assisting you again on your future adventures!
Warm regards,
Mashpi Lodge
Exceptional service amid life's exceptions
After I made my original reservation, my life changed in dramatic ways. Mashpi has been working with me so that this visit can happen as life permits.
It has been especially great working with Anddy! He's very personable, and his English is exceptional. His language skill is so good that his sense of humor shines through!
2024年8月7日
自発的なレビュー
Mashpi Lodge からの回答
Dear JoAnn,
Thank you sincerely for your thoughtful words! 😊
We’re truly grateful to hear that Anddy’s exceptional service, friendly nature, and wonderful sense of humor have made your experience so positive. Your kind feedback means a lot, and we will gladly share it with him.
Whenever life allows, we can’t wait to warmly welcome you to Mashpi and make your visit unforgettable! 🌿✨
Warm regards,
Mashpi Lodge
Brilliant service from Anddy
Brilliant service from Anddy , so friendly and professional and answered all my questions very promptly, super helpful - thank you , we are really looking forward to our trip to Mashpi
2025年8月6日
自発的なレビュー
Mashpi Lodge からの回答
Dear Desray.
Thank you so much! 😊
We’re thrilled to hear Anddy provided such brilliant service — friendly, professional, and helpful every step of the way! We'll be sure to pass on your kind words.
We can’t wait to welcome you to Mashpi soon! 🌿✨
Sincerely,
Mashpi Lodge
A slice of heaven
From the moment you arrive you know this is a special place, run by special people. The staff are all great at what they do - especially the guides, whose knowledge and enthusiasm made even the tougher expeditions a joy. The food, the accommodation and, of course, the amazing flora and fauna made the trip perfect. Go if you possibly can
2025年3月25日
自発的なレビュー
Mashpi Lodge からの回答
Dear Trevor,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a special experience with us. Our team, especially our guides, will be thrilled to know that their knowledge and enthusiasm made your expeditions enjoyable. We truly appreciate your kind words about the food, accommodation, and the incredible surroundings.
We hope to welcome you back in the future!
Best regards.
Mashpi Lodge
Un experiencia única y fantástica..
2025年3月15日
自発的なレビュー
Mashpi Lodge からの回答
Estimado Alx Vaca, muchas gracias por tu excelente calificación. Nos alegra saber que disfrutaste tu estadía. ¡Esperamos tenerte con nosotros nuevamente! Saludos cordiales.
A world class experience and staff!
A world class experience and staff!
Every detail was thought of and every desire accommodated. The rooms, the restaurant and lodge is absolutely stunning. The daily activities were educational and unforgettable. We have traveled much of the world and this experience and staff is the best we have ever encountered.
Thank you Gabriel, Edison, Juan Carlos, Marc and the amazing ladies at the front desk for an adventure we will never forget!
David and Diann Cohen. Washington State. USA
2025年3月5日
自発的なレビュー
Mashpi Lodge からの回答
Dear David and Diann,
Thank you for your heartfelt review! We are truly honored that you consider Mashpi Lodge one of the best experiences you’ve ever had. Our team takes great pride in creating unforgettable moments, and we’re delighted that Gabriel, Edison, Juan Carlos, Marc, and our amazing front desk team made your stay so special.
It was a pleasure hosting you, and we hope to welcome you back for another incredible adventure in the cloud forest!
Sincerely,
Mashpi Lodge
Mashpi Lodge からの回答
Estimado Elkin ¡Muchas gracias por tu comentario! 🌿✨ Nos alegra saber que disfrutaste de la atención y la belleza de Mashpi. ¡Será un placer recibirte nuevamente pronto! 🌟😊
A real great example for the Conservación Forest.
A very good friend of us recomend come to visit, so we came to celebrate our birthday and Aniversary and was AMAZING. Is beautiful to see the forest is in a process of restauring and the fantastic work with comunities. Our tour guide Estuardo was fenomenal, Jessica and all the girls in the reception offert to us a very good information previous to come, Pamela in the restaurant was amazing, and all the staff fantastic and very profesional. The food was an amazing delicius ecuadorian representation.
All Mashpi make our stay absolutely remarcable and wonderful.
Is a place to go and back.
Totaly recomended!
Thanks so much Mashpi.
2024年6月23日
自発的なレビュー
Mashpi Lodge からの回答
Dear Sol,
Thank you for your great review! Our small, highly skilled team of guides loves putting their experience to the test to customize each daily activity for each guest, and they are thrilled that you had such a wonderful time at Mashpi Lodge. The sweeping panoramic views of the forest from every corner and room in the Lodge make experiencing the Choco Cloud Forest all the more special. We're very happy that you loved the dishes prepared by our professional chefs - in all honesty, we love them, too! We hope to see you again at Mashpi Lodge soon.
Sincerely,
Mashpi Lodge
JUST PERFECT
Rating this hotel 5/5 is similar to calling the surrounding nature “beautiful”. It is apt but it is not a truly adequate representation of the amazing experience we have had at the Mashpi Lodge. There are no words or a rating system that can describe our stay.
The location is out of this world. The cuisine is authentic and delicious. The nature is “beautiful”. The activities offered by the hotel were mesmerizing. The SPA treatments were the best in Ecuador. In general, the hotel exceeded our expectations.
Most importantly, the people that work in the hotel are the secret ingredient that make it so special. The staff is extremely attentive and positive. The atmosphere is just lovely. Special thanks to Santiago who is the nicest, most knowledgeable and caring guide we have ever met. He made us feel safe even during the night jungle walks. He is truly a guardian of the rainforest. Finally, words of appreciation to Edison - the always-smiling waiter - who introduced us to Ecuadorian specialities.
I would highly recommend this hotel. A must-do that should be on everyone’s bucket list.
2024年3月5日
自発的なレビュー
Mashpi Lodge からの回答
Dear Antoni,
Thank you for your great review! Our small, highly skilled team of guides loves putting their experience to the test to customize each daily activity for each guest, and they are thrilled that you had such a wonderful time at Mashpi Lodge. The sweeping panoramic views of the forest from every corner and room in the Lodge make experiencing the Choco Cloud Forest all the more special. We're very happy that you loved the dishes prepared by our professional chefs - in all honesty, we love them, too! We hope to see you again at Mashpi Lodge soon.
Sincerely,
Mashpi Lodge
A magical experience in the cloudforest…
A magical experience in the cloud forest. The guides are fantastic, very knowledgeable and want to transfer their passion for the Choco Forest to guests. Food and service are outstanding with a menu of local and more familiar dishes. There are an array of activities for active people and less active people. Don't miss the Sky Bike, the observation tower, a waterfall, the Life Center, the hummingbird garden, and the research center. The lodge facilities are spacious and nicely appointed. Highly recommended.
2023年12月1日
自発的なレビュー
Mashpi Lodge からの回答
Dear guest,
Thank you for your great review! Our small, highly skilled team of guides loves putting their experience to the test to customize each daily activity for each guest, and they are thrilled that you had such a wonderful time at Mashpi Lodge. The sweeping panoramic views of the forest from every corner and room in the Lodge make experiencing the Choco Cloud Forest all the more special. We're very happy that you loved the dishes prepared by our professional chefs - in all honesty, we love them, too! We hope to see you again at Mashpi Lodge soon.
Sincerely,
Mashpi Lodge
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。