Mashskincare レビュー 

Mashskincare からの回答

2023年9月22日 に更新

Hi Merisha,

Thank you for taking the time to share your experience.

We apologize for any inconvenience, but our system will not create an account for you if you did not sign up.

Registration can not be completed without accepting the terms and conditions, therefore it appears you may not have gone through the terms but did follow the steps for registration.

As much as we understand your frustration but our aim is to offer you the best service keeping in mind that we are not fraud and our contract has a zero tolerance policy against fraudulent activity.

We always inform that our website offers trial periods for membership plans, and Users must cancel before the trial period ends to avoid future credit reloads.

Feel free to reach out to us on our email: support@mashskincare.com if you need further assistance.

Kind Regards,

James.

Mashskincare からの回答

2023年9月28日

Dear Victoria,

We are really sorry to read your review. You may have misunderstood our website. We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously.

It appears you have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store.

The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you can spend on our website.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Kindly reach out to us via our email: support@mashskincare.com to further assist you.

Kind Regards,

James.

Mashskincare からの回答

2023年10月4日 に更新

Dear Albert,

We are really sorry to read your review. You may have misunderstood our website.

It appears you may have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store.

The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you can spend on our website. We do mention the 3 access days several times before your purchase. We also mention it in our Terms & Conditions which will be accepted before making the purchase.

In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

However, i can see the money has already been refunded into your bank account.

Kindly reach out to us via our email: support@mashskincare.com to further assist you.

Kind Regards,

James.

Mashskincare からの回答

2023年9月28日

Dear Maria,

We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously. Our biggest goal is to offer you the best shopping experience.

You actually signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you use to purchase products on our website.

Kindly reach out to us via our email: support@mashskincare.com to further assist you with your purchase.

Kind Regards,

James.

Mashskincare からの回答

2023年10月2日 に更新

Dear Paula,

We deeply regret the experience you've had, We understand your experience may not be pleasant but our policy has a zero tolerance against fraudulent activity.

It appears you may have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store.

The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.

However, I can see the money has already been refunded into your bank account.

Kindly reach out to us via our email: support@mashskincare.com to further assist you on any concerns.

Kind Regards,

James.

Mashskincare からの回答

2023年10月6日 に更新

Dear Ana,

Thank you for sharing your experience. We do apologize if it was not pleasant but our ultimate goal is to ensure you have the best shopping experience.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

However we have sent you an email from support@mashskincare.com so we can discuss your experience.

Kind Regards,

James

Mashskincare からの回答

2023年9月25日

Hi Sunmi Cho,

Thank you for reaching out to us.

We do apologize for any inconvenience.

Please, kindly note that our system will not create an account for you if you did not sign up. It is not possible to complete the registration without accepting the terms and conditions you had. Therefore, it is important we inform and guide you appropriately.

As a User of the Website you have the option to purchase the products of your choice offered on the Website, or to become a member of the loyalty or membership program.

The membership or loyalty program allows you to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.

In the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

Kindly reach out to us on our email: support@mashskincare.com for more information or further assistance.

Kind Regards,

James

Mashskincare からの回答

2023年10月5日 に更新

Hi Amelia,

Thank you for sharing your experience.

We do apologize for any inconvenience.

Please, kindly note that our system creates a gold membership account upon sign up by the user and completes the registration after accepting the terms and conditions. Therefore, it is important we inform and guide you appropriately.

As a User of the Website you have the option to purchase the products of your choice offered on the Website, or to become a member of the loyalty or membership program.

The membership or loyalty program allows you to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.

In the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

Kindly reach out to us on our email: support@mashskincare.com for more information or further assistance.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Jose,

Thank you for contacting us!

We apologize for any inconvenience, Our intention is to offer you the best shopping experience.

Our system only proceeds to create an account after a user signs up and it is upon agreeing to the terms and conditions that the registration is completed.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

Kindly reach out to us on our email: support@mashskincare.com in order to further assist you.

Looking forward to hearing from you.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Begona,

We are really sorry to read your review. We are really sorry that you have misunderstood our website.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Please reach out to us via email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日 に更新

Dear Juan,

We are really sorry to read your review. We are really sorry that if your experience was unpleasant but our goal is to offer you the best shopping experience.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.

The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Please reach out to us via email: support@mashskincare.com so we can discuss your experience in order to assist you further.

Looking forward to hearing from you.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Raquel,

We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.

The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Please reach out to us via email: support@mashskincare.com so we can discuss your experience in order to assist you further.

Looking forward to hearing from you.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Monica,

Thank you for sharing your experience. We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website

In the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

Please kindly reach out to us via our email:support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Kind Regards,

James

Mashskincare からの回答

2023年9月28日

Dear Noelia,

Thank you for sharing a review. Our biggest goal is to offer you the best shopping experience.

We deeply regret the experience you've had, We understand you may have signed up without going through the terms and conditions before becoming a user.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that the User wishes to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Kindly reach out to us via our email: support@mashskincare.com to further assist you.

Kind Regards,

James.

Mashskincare からの回答

2023年10月4日

Hi David,

We are really sorry to read your review. We are really sorry that you have misunderstood our website.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Feel free to reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Monica,

We are really sorry to read your review. We are really sorry that you have misunderstood our website.

It appears you signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.

This membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR

Feel free to reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Kind Regards,

James

Mashskincare からの回答

2023年9月25日

Dear Darren,

We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously.

We really do understand your frustration but be rest assured that we are not scam and our contract has a strict policy against fraudulent activity.

For issues regarding delivery, especially in situations where orders are not delivered within 30 days, we offer refunds so you can re-purchase your order . That was why you were refunded in the first place.

Feel free to reach out to us on our email: support@mashskincare.com to share more details in order to further assist you.

Kind Regards,

James

Mashskincare からの回答

2023年10月4日

Dear Jose,

We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us.

You signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.

Feel free to reach out to us via our email: support@mashskincare.com so we can discuss your experience and assist you further.

Kind Regards,

James

Mashskincare からの回答

2023年10月5日 に更新

Dear Victoria,

Thank you for contacting us!

We apologize for any inconvenience you experienced but our goal is for you to have the best shopping experience.

The way our system works is that it only proceeds on creating an account when a user signs up and completes it after the terms and conditions is agreed.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or

- You can cancel the membership service with immediate effect by paying 6.95 EUR

Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Looking forward to hearing from you.

Kind Regards,

James

Mashskincare からの回答

2023年10月5日

Dear Merche,

Thank you for contacting us!

We are really sorry to read your review. We are really sorry that you may have misunderstood our website.

The way our system works is to proceed on creating an account when a user signs up and completes it after the terms and conditions is agreed.

As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.

In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or

- You can cancel the membership service with immediate effect by paying 6.95 EUR

Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.

Looking forward to hearing from you.

Kind Regards,

James