Mason & Fifth レビュー 

Waste of time, can't call them, just a useless AI agent leaving you hanging on the phone. We tried to make a booking for a month at one of their properties and had a few queries. Impossible.
Whoever owns or runs this business hasn't a clue about interacting with customers and should go and do something else. Appalling.

We stayed at Belsize park. Room was small but cozy. It was hot in Londen and so the room was also very hot. There was a fan. So that made a bit easier to sleep. But I sure would not recommend a stay during summer.
In the small room they somehow managed to put in a kitchen. I don't understand wh. Because it is also possible to cook yourself in the central livingroom/ kitchen.
The room is to small for a kitchen i think.
The room would feel so much bigger without the kitchen.
Breakfast was really plain. Yochurt with fruit and bread with marmelade. And coffee, thea, orange juice and milk. We were a bit disappointed by that.
Staff is friendly. The livingroom is really nice. Rooms are clean. Although they didn't clean our room the second day.

My relevant experience is at Westbourne Park.

Initially I was a longterm resident at the Bermondsey location, until one day they phoned to say that location is going into administration and they would like everyone to move out within 5 days. No official letter or email, and answers about what was going on were vague at best. One resident had to fly home early from a holiday to move out by their deadline. This is how they treat their residents. I was told we were lucky to have been given that much notice, and that other businesses would have given no notice at all. That’s Mason & Fifth hospitality.

They offered the option to relocate to the Westbourne Park location, which I had to accept because finding a flat and moving in 5 days was not realistic. This meant relocating to the opposite side of town, southeast to northwest.

The head of sales at WP handling the transfer was unsympathetic throughout. I was offered a basic room for the same rate I was paying at Bermondsey, £2,400. I requested a £200 deduction to offset the cost to commute back southeast every day because my brief cycle was now 1.5h of trains and transfers each way (she told me I would “get used to it”). She agreed to the reduction, but not without reminding me repeatedly and on multiple occasions that they were “losing money on me.” All because I was paying £95 less than their standard long-term rate.

I asked that my notice period be reduced from the standard 2 months so I could have the flexibility to find a flat in a more suitable part of town, which they kindly accommodated, or so I thought. In actuality, when my month-to-month contract was due for renewal just a few days after relocating, I was informed that any renewal would immediately reinstate the 2-month notice period.

I had heard from other residents that the walls are thin and they could hear their neighbours watching TV, sneezing, etc., which was my experience as well. The TVs are in hospitality mode, unlike the Roku-equipped TVs at Bermondsey, so they are pretty useless. You can only watch cable and chrome cast with a lag so severe that the TV warns you when you set it up.

The cherry on top: for my first bill they charged me for someone else’s bill; an overcharge and a breach of that resident’s privacy.

The front desk staff were always very kind and personable. The management, however, seem to only care about the commercial side of the business rather than hospitality, and it showed. I wouldn’t let anyone I know stay here for any length of time.

Prospective long-term residents will get more bang for their buck renting a proper flat, and now with Renters’ Rights in place, Mason & Fifth has little advantage over a tenancy. At least tenants have rights, unlike Mason & Fifth residents who are not tenants under their license agreement. What happened to the Bermondsey residents could happen again; it is, after all, the same director in charge at the top. Whether they run another business into the ground or simply decide they want you gone, you do not have tenant protections, and be warned of what they did to a building full of residents in the very recent past (March 2026).

Terrible customer service. Inflexible and insensitive to my emergency circumstances - they refused to adjust dates given my pet needed urgent medical care. Their fake ethos of kindness, living well, and flexibility is false. They are cruel, corporate, and borderline thieves!

It’s the EasyJet of hotels. The public spaces are stunning and the two ladies who work at the front desk are great. However, the hotel has lowered its service standards to a level resembling a low-cost airline, whilst charging for similar rates to hotels in the city that have an affordable luxury vibe and deliver on service. Rooms: similar to a refurbished hospital, with very small beds that can make an average height person sleep with their feet out of the bed (!) pillows are rock hard. Breakfast with very limited options, only filter coffee and boiled eggs with some yougurt and a fruit salad. It works like a boarding school where you inform of your room number and you’re handed a bowl and a plate. It’s a bit strange and off-putting. At check-in we were told we had to ask for cleaning. Not usual any longer. When I asked for new towels they said it’s a 50 GBP charge (!) I don’t believe that’s for sustainability (!). The hotel has lowered its OpEx to an extent that a Holiday Inn at the airport would deliver a superior hospitality. Not suited for an over Christmas stay

Westbourne Grove branch isn’t in Westbourne Grove it’s in W9 off the Harrow Road and a long way from Notting Hill.
Not sure how they get way with it, false advertising. It overlooks a motorway. Bad vibes.

If you need help don’t book this hotel as the Management and booking . Com will steal your money if you cancel.

My wife passed away in February of this year for my Christmas present she booked us four nights at the hotel for July £700
As I could not face staying on my own I cancelled the stay.
I still have not received my payment back
Booking.com say they can’t pay me they can only pay my wife back. I have spent hours on the telephone to them. I have also written to their head office. No reply back.
Their telephone staff abroad have no compassion and lie.
They then send texts to my dead wife asking how her experience was in the phone.
It is so saddening for me.

I’ve called the hotel on several occasions and they also do not care and offer no help.

I am very disappointed and disgusted with the hotel and Booking. Com

Paul Lacey Aldred
Tel 07814 602328

A lovely warm welcome from Grace on Friday, beautiful room at the front of the house, very comfortable, breakfast was lovely.

The perfect chocolate box stay. All the convenience and self contained privacy of an air bnb, with the service of a friendly, relaxed hotel. The setting is of course gorgeous, but the standard is maintained throughout the entire building. These are by no means spacious studios, but every inch of said space has been perfectly utilised and designed to make you feel comfortable and at ease as though it were a home from home. From the personal house manager welcome (in the fragrant and temperate controlled foyer - I thought I’d walked into a spa. Or a soho house…), to the handwritten welcome note, luxury chocolate and soft furnishings; Mason and Fifth have nailed this business model. Shared spaces allow you to feel connected to the building as a whole, and less confined to just a place to rest your head. I thought I’d be wanting to stay out every night but in all honesty I actually ordered in one evening because the space is that comfortable and relaxed. Access to a WhatsApp line means easy communication with staff and every interaction with them was relaxed, friendly but always helpful. I’ve omitted one star only because they really do need to sort out temperature control and the streaming. Quite hit and miss, not for lack of tech understanding but more a slightly confused/laggy TV set up. Would highly recommend, great for young creatives/digital entrepreneurs as there’s space to work and socialise. Gorgeous garden space and the cleaning service with change of filtered water was top notch. Highly recommended, thanks Mason&Fifth!

We lived in Primrose Hill for 5 years back in the 90's, so to return and find such a lovely place for our nostalgic visit was just the ticket. Rooms are nice, location is amazing. The public areas (lounge and garden) were very nice. Breakfast, simple, with bread/jams/ juice/yoghurt with fixings, was amazing (I don't eat a big b'fast). Highly recommend. Note, there is no "front desk" but not an issue.

I made a lovely home here during such difficult and strange times. It’s a warm and loving community and I will definitely come back here!

Mason and Fifth was the Perfect solution to land in London and to rent a ''temporary'' place to start living the city with any worries about long contracts, bills, etc etc. For us that we didn't know the area was a good opportunity to discover it with any worries of making wrong decisions, and in the end we fell in love and decided to stay. The co-living is not something for everyone but is definitely worth to try and my personal experience was a very positive one. The place is well supported and full of comfort, especially the big co-living room. The staff is kind and very serious about what they are doing, and I would say they are doing it right. Thanks again and all the best for the future.

Superb, the staff is super nice and flexible, studios are comfy & well designed, and the community is friendly & diverse. The mezzanine studio was a better fit for us, since we are a couple. The coliving area is outstanding, with cool furniture, many appliances & utilities available for residents. Bermondsey is a cool & vibrant neighborhood, close enough to parks and easy access. Definitely will be back.

I recently went on a Cold Water Swimming day out with Mason & Fifth as part of their wellness programming. They took us to a beautiful spot outside the city, provided SUP boards, food, drink and good vibes.

Went on an 'out of home' event with Mason and Fifth. Beautiful day out and a well organised event. Can't wait for the next one!

When I was looking for accommodation to stay in back in April as I was working full time on ICU in the NHS, Mason and Fifth supported me tremendously throughout this period. I stayed in one of studio flats, which had everything I needed and was very modern and decorated tastefully. The location of the building is perfect as it’s just a short walk away from Tower Bridge and London Bridge. If I needed anything, the communication with M&F was very easy. I would highly recommend staying here.

I have stayed here for the past 3 months and they have been amazing. The rooms are large and spacious. They are cleaned weekly with a change of bedding, which really helped. The staff are wonderful and accommodating. I highly recommend this place!

I participated in the Mason & Fifth residency partnered with AucArt and I honestly could not vouch for how amazing this company is! Not only did I have a great time during my stay with them but they have good, strong morals and you can see they actually care about you because they treated me alongside the other artists so well! The whole team are lovely to work with and helped me with anything I needed and were always there for support with efficient resolutions to any problems I had. I highly recommend Mason & Fifth! Amazing people and they really do care about your wellbeing. Thank you for all that you have done!

Had the space and freedom to express myself as an artist.

What a dream it is to live here! There is a beautiful communal living space with huge TV, surround sound, comfortable sofas & stylish interiors. The bed is so comfy you won't want to get out. If you want luxury but to feel relaxed at the same time, this is the place for you!