Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... ãã£ãšèŠã
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A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... ãã£ãšèŠã
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I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would âstrongly recommendâ more than we really needed and that it would b... ãã£ãšèŠã
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Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... ãã£ãšèŠã
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4.3
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Excellent travel advice given over theâŠ
Excellent travel advice given over the phone , very informative . Easy to book a slot for medication collection .
2026幎5æ29æ¥
Masta ããã®åç
Hi Gillian,
Thank you for your review!
We are so glad to hear you had such a good experience with your telephone consultation and that nurse was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Teri,
Thank you for your feedback!
I am so glad you found the staff in our clinics helpful and the services we provide efficient!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I was contacted when they said theyâŠ
I was contacted when they said they would - helpful information given and when I arrived for my vaccinations they were all ready to go
2026幎7æ14æ¥
Masta ããã®åç
Hi Victoria,
Thank you for your lovely review!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their consultation and vaccination appointment.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Helps if I know the number calling
2026幎7æ14æ¥
Masta ããã®åç
Hi Anthony,
Thank you for your feedback, and please d accept our sincere apologies for any confusion caused regarding the number your consultation would come from.
We recently changed the number that shows up on your phone when the clinician calls out from being a Private number to an actual phone number.
Although, unfortunately it seems your appointment was booked prior to this being in effect and we do sincerely apologise for the inconvenience.
Your input is invaluable to us, and we appreciate the opportunity to make things right. Please do contact us directly at enquiries@masta.org, and weâll be happy to help get your telephone consultation rebooked for you.
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Joanne,
Thank you so much for your review!
Weâre thrilled to hear that you had a positive experience at our Leeds clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again for any future trips you may have!
Kindest Regards,
Casey-Marie
Masta
Absolutely Excellent!
This has been an exceptionally good experience. Excellent communication and information from the outset. I feel very well looked after by this company.
2026幎7æ24æ¥
Masta ããã®åç
Hi Sally,
Thank you for your wonderful feedback!
Weâre thrilled to hear that you had a positive experience at the Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you back in the future should you need anything else!
Kindest Regards,
Casey-Marie
Masta
I booked a appointment for my son whoâŠ
I booked a appointment for my son who was under one and specifically asked when booking the appointment will injections be given to him because of his age as another travel clinic had told me that he would not be able to receive any injections because of his age - and that specific clinic didnât give babies injections under one. Asking this clinicI was told it would be okay and then when attending the appointment it was a complete waste of time because there were no injections for my son to have because of his age. It was a waste of time and a waste of money and I felt like my question was disregarded upon booking the appointment via the online chat
2026幎7æ24æ¥
Masta ããã®åç
Hi Nisha,
Weâre sorry to hear that you were disappointed with your experience and we understand your frustration.
Our Customer Service Team are not medically trained and therefore cannot determine which vaccinations are clinically appropriate. Our appointments include an individual travel health risk assessment with a qualified clinician, who considers factors such as the travellerâs age, destination and travel plans. Where vaccines are appropriate, these can be administered during the same appointment.
Having reviewed your webchat, we can see that you specifically raised your sonâs age. While our Customer Service team member explained that she was not medically trained, we acknowledge that the wording used could have been clearer and may have given you the impression that vaccination had been confirmed.
We apologise for the inconvenience and wasted time this caused. I can confirm that your feedback has been shared with the team.
Kind regards,
Andrea
MASTA
Masta ããã®åç
Hi Anthony,
Thank you for your feedback!
We are so sorry to hear you found the clinic lacking with the signage. I have passed this onto our internal team as feedback so someone can look into this.
We do hope everything else went well in your visit with us and that you have a lovely trip.
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Elena,
Thank you for your review!
Weâre thrilled to hear that you had a positive experience at our clinic. We always want things
to go well and help you in any way we can.
Please do come back if you need any further advise or vaccines! We are happy to help!
Kindest Regards,
Casey-Marie
Masta
Very helpful and informativeâŠ
Very helpful and informative lady/nurse/clinician. Very punctual.
2026幎7æ22æ¥
Masta ããã®åç
Hi Rosanna,
Thank you for your feedback!
Weâre thrilled to hear that you had a positive experience at the Cambridge Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
Hope you have a wonderful, safe trip and we hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Relevant advice for the area beingâŠ
Relevant advice for the area being visited.
Appointment went ahead onetime.
2026幎7æ19æ¥
Masta ããã®åç
Hi John,
Thank you for your lovely review.
Weâre thrilled to hear that you had a positive experience at our clinics. Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope you will be back to visit us again!
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Emmanuel,
Thank you for your feedback!
I am so glad to hear you were satisfied with your previous visit!
We hope to welcome you back in the future!
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Anja,
Thank you for your feedback!
We are thrilled to hear that you found the staff in our clinics friendly, and that everything when smoothly.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Very efficient telephone consultationâŠ
Very efficient telephone consultation with Nurse Angela. Thank you.
2026幎7æ14æ¥
Masta ããã®åç
Hi Patrick,
Thank you for your review!
We are so glad to hear you had such a good experience with our Telephone Consultation and that Angela was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
A fully comprehensive assessment of need
A fully comprehensive phone consultation, then going to the pharmacy for the vaccinations was stress free. He was very good with the children and again went through all the information.
2026幎7æ17æ¥
Masta ããã®åç
Hi Helen,
Thank you for your review!
I am so glad to hear that your telephone call was thorough and that the pharmacist was able to ease the vaccination experience for your children.
Hope you have a wonderful, safe trip and We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Great value.. informed advice
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travelling in the particular part of the world. Absolutely worth every penny..great value for money.
2026幎7æ11æ¥
Masta ããã®åç
Hi Susan,
Thank you for your lovely feedback!
We are so glad to hear you had such a good experience with our Cambridge clinic and that the nurse was able to give you all the information you needed.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Helpful advice
Helpful advice
Very clear maps on the areas being travelled to
Running on time
All very straightforward.
2026幎7æ9æ¥
Masta ããã®åç
Hi Adrienne,
Thank you for your lovely review!
We are so pleased to hear you found the nurses advise helpful in your appointment and that you were able to locate us okay.
We hope you have a lovely travel and look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Really sorry to say that the wholeâŠ
Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expensive and the lady didnât tell us anything that we couldnât have found ourselves. Total waste of time. Only useful if you need yellow fever vaccines cause GPs donât provide it.
2026幎7æ9æ¥
Masta ããã®åç
Hi Diana,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
Our consultations are designed to provide personalised travel health advice based on a traveller's destination, itinerary and medical history. We appreciate however, that you did not feel the consultation met your expectations.
We're also sorry that the vaccines you required were unavailable. Unfortunately, there are occasions where vaccine availability is affected by supplier stock levels or national shortages, although we understand this does not lessen the frustration when you're preparing for your trip.
We appreciate your feedback and if you would like us to review your consultation in more detail, please contact our Customer Service team at enquiries@masta.org.
Kind regards,
Andrea
MASTA
Poor Organisation and a Lack of Accountability
I had an extremely disappointing experience with MASTA.
Before our appointment, I specifically contacted MASTA to confirm that both of my children would be able to receive their chickenpox vaccinations during the same visit. I was reassured that this would be the case.
When we arrived, we were told there was only one vaccine available, meaning only one child could be vaccinated. This was incredibly frustrating, especially as I later spoke to MASTA and was told they should have informed us in advance that they didn't have enough stock. If this was already known, why were my wife and I allowed to attend the appointment?
This wasn't just a minor inconvenience. My wife and I had both taken time off work and spent time preparing and reassuring our two young children, who were already anxious about their vaccinations, only for the appointment to fall apart because of poor organisation and communication. The whole situation caused unnecessary stress and upset, and my wife and I decided not to go ahead with the vaccination at all.
The clinician's attitude made matters worse. They came across as rude and dismissive, and showed little empathy for the situation. My wife and I were simply told to "bring the other one back on Monday," with no acknowledgement of the time we'd taken off work, the impact on our children, or the fact that the issue could have been avoided altogether.
To make matters even more frustrating, my wife and I visited another pharmacy nearby later the same day. They were able to vaccinate both children without any problems, which only highlighted how poorly the original appointment had been managed.
Overall, this experience has completely eroded my confidence in MASTA. Poor communication, poor organisation, and a lack of empathy turned what should have been a straightforward appointment into an unnecessarily stressful experience for our family.
I would not use MASTA again and, based on this experience, I would not recommend their service to others.
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Masta ããã®åç
Dear Charlie,
Thank you for taking the time to share your feedback. We are very sorry to read about your family's experience and understand how disappointing this must have been, especially after taking time off work and preparing your children for their appointments.
After having reviewed your call with our Customer Service team, we can see that your call was to confirm that vaccinations could be administered during the appointment, rather than it being a consultation only. Our colleague confirmed that vaccinations can be given during the same appointment where the clinician is satisfied it is appropriate to administer them. Unfortunately, this discussion did not include confirmation of vaccine stock availability at the clinic, and we are sorry for any misunderstanding this may have caused.
As your review relates to an appointment at one of our partner clinics, I can confirm that we have forwarded your concerns to the Reading clinic, who are investigating the issues you have raised, including the vaccine availability and your experience during the appointment. They will respond to you directly once their review is complete.
Thank you again for bringing this matter to our attention.
Kind regards,
Andrea
MASTA
Masta ããã®åç
Hi Chris,
Thank you for your feedback!
I am glad you found your visit to our Westminster clinic friendly and efficient.
We hope to welcome you in our clinics again!
Kindest Regards,
Casey-Marie
Masta
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