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Absolutely excellent service received from Masta, the lady who looked after is ( canât remember her name ) in Sandyford was just wonderful and put my Autistic children at ease. Itâs a very much one ma... ãã£ãšèŠã
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Paid for a MASTA nurse consult, booked the vaccination but the pharmacy did not have the vaccine available or any idea that I had an appointment booked the day I arrived for my appointment They did c... ãã£ãšèŠã
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I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would âstrongly recommendâ more than we really needed and that it would b... ãã£ãšèŠã
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A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... ãã£ãšèŠã
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4.3
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Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expensive and the lady didnât tell us anything that we couldnât have found ourselves. Total waste of time. Only useful if you need yellow fever vaccines cause GPs donât provide it.
Masta ããã®åç
Hi Diana,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
Our consultations are designed to provide personalised travel health advice based on a traveller's destination, itinerary and medical history. We appreciate however, that you did not feel the consultation met your expectations.
We're also sorry that the vaccines you required were unavailable. Unfortunately, there are occasions where vaccine availability is affected by supplier stock levels or national shortages, although we understand this does not lessen the frustration when you're preparing for your trip.
We appreciate your feedback and if you would like us to review your consultation in more detail, please contact our Customer Service team at enquiries@masta.org.
Kind regards,
Andrea
MASTA
I had an extremely disappointing experience with MASTA.
Before our appointment, I specifically contacted MASTA to confirm that both of my children would be able to receive their chickenpox vaccinations during the same visit. I was reassured that this would be the case.
When we arrived, we were told there was only one vaccine available, meaning only one child could be vaccinated. This was incredibly frustrating, especially as I later spoke to MASTA and was told they should have informed us in advance that they didn't have enough stock. If this was already known, why were my wife and I allowed to attend the appointment?
This wasn't just a minor inconvenience. My wife and I had both taken time off work and spent time preparing and reassuring our two young children, who were already anxious about their vaccinations, only for the appointment to fall apart because of poor organisation and communication. The whole situation caused unnecessary stress and upset, and my wife and I decided not to go ahead with the vaccination at all.
The clinician's attitude made matters worse. They came across as rude and dismissive, and showed little empathy for the situation. My wife and I were simply told to "bring the other one back on Monday," with no acknowledgement of the time we'd taken off work, the impact on our children, or the fact that the issue could have been avoided altogether.
To make matters even more frustrating, my wife and I visited another pharmacy nearby later the same day. They were able to vaccinate both children without any problems, which only highlighted how poorly the original appointment had been managed.
Overall, this experience has completely eroded my confidence in MASTA. Poor communication, poor organisation, and a lack of empathy turned what should have been a straightforward appointment into an unnecessarily stressful experience for our family.
I would not use MASTA again and, based on this experience, I would not recommend their service to others.
Masta ããã®åç
Dear Charlie,
Thank you for taking the time to share your feedback. We are very sorry to read about your family's experience and understand how disappointing this must have been, especially after taking time off work and preparing your children for their appointments.
After having reviewed your call with our Customer Service team, we can see that your call was to confirm that vaccinations could be administered during the appointment, rather than it being a consultation only. Our colleague confirmed that vaccinations can be given during the same appointment where the clinician is satisfied it is appropriate to administer them. Unfortunately, this discussion did not include confirmation of vaccine stock availability at the clinic, and we are sorry for any misunderstanding this may have caused.
As your review relates to an appointment at one of our partner clinics, I can confirm that we have forwarded your concerns to the Reading clinic, who are investigating the issues you have raised, including the vaccine availability and your experience during the appointment. They will respond to you directly once their review is complete.
Thank you again for bringing this matter to our attention.
Kind regards,
Andrea
MASTA
Masta ããã®åç
Hi Chris,
Thank you for your feedback!
I am glad you found your visit to our Westminster clinic friendly and efficient.
We hope to welcome you in our clinics again!
Kindest Regards,
Casey-Marie
Masta
Masta ããã®åç
Hi Elizabeth,
Thank you for your feedback!
We're so glad to hear that your visit was quick and efficient and we hope to see you at our clinic again in the future!
Kindest Regards,
Casey-Marie
Masta
Knowledgeable and lovely Jeanne took great care of us. Very skilful and reassuring. Thank you!
Masta ããã®åç
Hi Maria,
Thank you for your review! We are so glad to hear you had such a good experience with our Cambridge clinic and that Jeanne was able to give you all the information you require and reassure you.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
I booked an appointment for travel vaccinations and attended as scheduled. Unfortunately, I was told on arrival that they didn't have the vaccine I needed in stock. As a result, I wasn't able to receive any of the vaccinations during the appointment.
Despite no vaccinations being given, I was still charged the full appointment fee. I found this very disappointing, especially as the issue was due to a lack of stock on their part. I would have expected to be informed before my appointment or, at the very least, not charged the full price when no treatment could be be provided.
Masta ããã®åç
Hi Lucy,
Thank you for your feedback. Weâre very sorry to hear about your experience and I completely understand how frustrating it must have been.
While we always try to review travel destinations in advance, vaccine availability can sometimes change unexpectedly due to supply issues. We appreciate you bringing this to our attention, as it helps us improve how we communicate stock availability to patients before their appointments and we will be passing this on internally to the clinic
Please feel free to contact our team directly if you would like to discuss this further on: enquiries@masta.org. We would be happy to help you find another location that can provide the vaccines you need and arrange a new appointment for you.
Kindest Regards,
Casey-Marie
MASTA
Very competent and thorough nurse. Very quick service.
Masta ããã®åç
Hi Sylvia,
We're so glad to hear you had a good visit to our clinic.
Hope you have a wonderful, safe trip! We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I came to one of your centers, for blood tests, the lady who was the phelobatomist , tried to find my vein but she couldn't, she tried 4 times, until she find it . It was very bad experience for me.
Masta ããã®åç
Hi Mehrafarin,
Thank you for sharing your feedback. We sincerely apologise for the experience you had at our clinic.
All our nurses aim to provide the highest level of care and service, and we are disappointed to hear that we did not meet your expectation and I understand how frustrating this must have been.
If you would like to discuss this experience further, please do get in touch with our Customer Service team directly on Enquiries@masta.org and we can look into this further to ensure we can continually strive to offer the best experience to our clients.
I hope that you would be willing to give Masta another chance, as we would love to see you again for any of your future needs.
Kindest Regards,
Casey-Marie
Masta
Brilliant Service,
Quick and easy and the lady was really lovely.
I would highly recommend
Masta ããã®åç
Hi Sami,
Thank you for your wonderful review!
Your recommendation means a lot to us. We hope to see you again at MASTA, and wish you safe and healthy travels!
Best regards,
Lidia
MASTA
Masta ããã®åç
Hi,
Thank you for your lovely review!
We really appreciate your feedback and look forward to seeing you again at MASTA.
Safe travels!
Lidia
MASTA
Usual good service from MASTA. I threw a bit of a curved ball about measles as there's an epidemic where I'm travelling to and wasn't vaccinated as a child but it was sorted out while I was at the clinic.
Masta ããã®åç
Hi John,
Thank you for your kind review! We're so pleased to hear you received the usual high standard of service from our team.
Wishing you safe and healthy travels, and thank you for choosing MASTA!
Kind regards,
Lidia
MASTA
Lisa was incredibly warm friendly and considerate. Lots of helpful advice.
Finding the place was difficult so give yourself extra time. Seemingly there are signage restrictions at The Cubes Sandyford.
Masta ããã®åç
Hi Pamela,
Thank you for your lovely review! We're so pleased to hear that Lisa made you feel welcome and provided helpful advice during your appointment.
We appreciate this feedback and always recommend allowing a little extra time before your appointment, as signage at The Cubes Sandyford is unfortunately limited due to building restrictions. If you ever need help finding us, our customer service team is always happy to assist with directions.
We hope to welcome you back again in the future!
Best regards,
Lidia
MASTA
Masta ããã®åç
Hi Kate,
Thank you for your kind feedback! We're delighted to hear you found our nurse knowledgeable and kind.
Best regards,
Lidia
MASTA
Masta ããã®åç
Hi Andrea,
Thank you for your feedback! We're pleased to hear you found the consultation informative.
Best regards,
Lidia
MASTA
Masta ããã®åç
Hi Anon,
Thank you for your feedback!
We're pleased to hear you found our service professional.
Hope to see you again soon!
Lidia
MASTA
Consultant was friendly and knowledgeable and offered us some good advice.
Masta ããã®åç
Hi Danny,
Thank you for your lovely feedback. We're delighted to hear that you found your consultant friendly and knowledgeable, and that the advice provided was helpful.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best regards,
Lidia
MASTA
Nurse only made two attempts to contact me. I responded to missed call immediately but not possible to call a withheld number (why does MASTA call from withheld numbers?!)
I had to contact customer service which meant another unnecessary delay in my consultation.
Such a waste of time and effort l!
Masta ããã®åç
Hi Mark,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience was frustrating. At the time of booking, we agree on a specific day and time for your telephone consultation, and our clinicians make two attempts to contact patients during that agreed appointment window. We understand that calls from withheld numbers can be inconvenient, and we appreciate your comments as this is something we continually review. We're sorry for the inconvenience caused and hope we'll have the opportunity to provide you with a smoother experience in the future.
Best regards,
Lidia
MASTA
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would âstrongly recommendâ more than we really needed and that it would be a stressful experience. To my surprise, it was nothing of the sort. The person who provided the consultation (and administered the vaccines), was thoughtful, not âpushyâ and very honest. She made all us feel at ease and gave options and information so that we could make informed choices. I wouldn't hesitate to use them again, should we need to.
Masta ããã®åç
Hi Gini,
Thank you so much for taking the time to share your experience.
Your kind words mean a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you again should you need us in the future.
Safe travels!
Lidia
MASTA
Amazing service, got bloods first time with no pain or bruising! Fantastic infection control! Results in less than 24 hours
Masta ããã®åç
Hi Sam,
Thank you for your fantastic review! We're so pleased to hear you had such a positive experience. We really appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I took my toddler for her chickenpox vaccine and we couldn't have been happier with the service we received. The lady who did my daughter's vaccination was great with her, explained everything and made me feel at ease. Beautiful clinic, lovely experience (very different from what we'd experienced with the NHS vaccines!) and parked outside the clinic. Thank you for making the experience a pleasant one for a new mother.
Masta ããã®åç
Hi Caroline,
Thank you so much for your wonderful review. It is great to hear that you and your daughter had such a positive experience with us. We're also pleased you found the clinic welcoming and convenient.
Thank you for trusting us with your daughter's care, and we wish you both all the best!
Kind regards,
Lidia
MASTA
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