Matrix Limos Worldwide レビュー 

185
•
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We miscalculated how long our trip to the airport would take & as a result risked missing our flight. Our driver recognized the problem immediately and drove aggressively, but very safely, to get us... もっと見る

企業が回答しました

5つ星のうち4の評価

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and licens... もっと見る

企業が回答しました

5つ星のうち5の評価

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Ma... もっと見る

企業が回答しました

5つ星のうち5の評価

Last night 12/3, my driver Mohammed was amazing. He was prompt, communicative, helpful and a great driver like all MATRIX drivers. Additionally his upbeat personality lifted my spirits after my 2 hour... もっと見る

企業情報

  1. 運輸サービス

当該企業による記述

Matrix Limos provides the finest and safest chauffeured transportation.


連絡先

4.8

優良

TrustScore 5段階評価の5

185件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(185)

過去12か月のレビュー数: 1件

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5つ星のうち3の評価

The importance of the smell of the car…

The importance of the smell of the car should not be overlooked. Mine had 3 factors going against it which made me feel quite sick (even with my mask and window opened a little): 1) body odor, 2) cheap car freshener, and 3) the food the driver decided to open during my ride. Not an easy trip home.
Really unfortunate that your company doesn't emphasize the rider experience.

2022年5月2日
自発的なレビュー
5つ星のうち3の評価

Wrong plate number and 2 different people

I got two different texts from 2 different people saying they had arrived to pick me up, then the car that arrived had a license plate that did not match the plate number provided in Matrix's email, even though the driver's name did match. Made me consider sending the gentleman on his way and taking a cab to avoid such a sketchy situation. Very disappointed since I have been using Matrix for years.

2022年4月22日
自発的なレビュー
5つ星のうち2の評価

The driver was supposed to wait for me…

The driver was supposed to wait for me at the lobby of Terminal 4 with a sign with my name but he wasn't. It was a serious problem of communication I have to call Matrix to find out where the driver was. The driver had only two months of working with Matrix and he was not very familiar with the Airport. In addition I was supposed to pay $125 and I ended up paying $151.

2022年4月18日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, Gioconda. So sorry to hear about your bad experience. Traveling in itself is hard and even harder when travelling during a busy season, and then to find more hardships after arriving is something to be very upset about. It wasn't due to the drivers' unfamiliarity with the airport but because it was a busy week for travel, airport rush and parking issues delayed the driver in getting to you quicker. However, your initial booking was curbside pickup that is why you were quoted $125, after you called requesting an inside pickup the charges went up (inside pickup & parking fees). Confirmation emails are always sent for initial bookings and when changes are made. We hope you decide to choose Matrix Limos again, and we will make sure you are left with the best experience.

5つ星のうち5の評価

I highly recommend Matrix Limo

I highly recommend Matrix Limo. Their cars are clean, drivers are courteous, and their systems are fully automated.

2022年4月18日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you so much for your recommendation, J. Appreciate your feedback. Looking forward to serving you again.

5つ星のうち5の評価

Everything went smoothly

Everything went smoothly, as usual. My driver was prompt, courteous, and helpful with baggage. I will definitely use Matrix again.

2022年4月7日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, Joanne. Happy to know that you were taken care of in the best possible manner. Thank you for choosing Matrix Limos.

5つ星のうち5の評価

Flight Delayed 12 hours

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Matrix driver brought me to Yonkers for overnight & arranged to pick me up at 4:30 a.m. to try LGA again. Fantastic service accommodating to my needs in this less-than-ideal situation.

2022年4月2日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Appreciate your feedback, Rob. Glad to hear that you were served well, and the driver handled the situation according to your need. Thank you for choosing Matrix Limos, looking forward to serving you again.

5つ星のうち5の評価

Extremely satisfied customer!

We were extremely satisfied with the service we received from Atou. He was very helpful and gracious. It could not have been a better experience. The car was clean and comfortable.

2022年3月29日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, AJ! So happy to hear that you were served right. Atou is one of our best drivers, and he knows all to well how to serve his customers. Thank you for choosing Matrix Limos.

5つ星のうち5の評価

Matrix is the best!

Excellent service, excellent drivers. Highly recommend to all.

2022年3月23日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, Ola. So happy to know that you received the best service. Thank you for choosing Matrix Limos.

5つ星のうち5の評価

My husband and I have used Matrix for…

My husband and I have used Matrix for many years and have NEVER been disappointed. The cars are clean, the drivers are friendly, and they know how to get us to our destination regardless of road conditions.

2022年3月23日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, John, appreciate your feedback, we're happy to know that we maintained our status. Thank you for choosing Matrix and your continued business.

5つ星のうち4の評価

Matrix was excellent when it came to…

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and license plate of the vehicle. When our departure plane was late, the driver texted us where to meet him. When we arrived, it took us only a few minutes to locate him especially in the typical LGA traffic.

2022年3月19日
自発的なレビュー
Matrix Limos Worldwide ロゴ

Matrix Limos Worldwide からの回答

Thank you, Tom, for your wonderful feedback, it's our top priority that our customers are satisfied. We are glad to serve you and hope to serve you again in the near future.

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