Matterport レビュー 

They changed their pricing structure without letting people know. Now i had to pay $69 to reactiviate my account, then i had to pay another $108 right after to upgrade my plan to simply access my old scans, and have even less spaces available.

Absolutely unacceptable. Horrible. If i could give 0 stars i would. This company is greedy and worse.

The technology is fine and works smoothly, the business that sells it, however, is the reason I have given one star.

1) the hosting is overpriced
2) they don't allow you to reduce the size of your account even if you have no tours in there
3) they have recently discontinued the only affordable tier (starter) leaving only the exorbitantly expensive tiers available meaning long standing clients are trapped in pricing structures they cannot afford

Anyone looking to explore this technology you should definitely look elsewhere as

1) there are many better and more affordable alternatives

2) upcoming scanning tech is going to make matterport totally obsolete (they will go out of business)

I needed to scan an apartment, single one, no need for any other pro plans with 10 hosting options.. so the STARTER pack seemed like pretty nice option actually, you know, you can scan with the 360 cams through the phone, then you can share it, after I have scanned the apartment I just found out that the starter plan has been completely removed! Quite literally the day before my scan...And the cheapest option is 90 EUROs per month. Thanks but this is a big no!

I have been using matterport for one year now to create scans for businesses in my local area.

During that time they had discounted the pro 2 camera, which i purchased, only to then discontinue it. They then dropped the pro 3 price by half and made their entire business about that, meaning clients prefer the pro 3 over the pro 2. Today, 8th October, they have just doubled the cost of subscriptions from roughly £60pm to £120pm.

This has priced me out overnight of getting clients. I cant double my monthly hosting fees cost structure for tours of businesses, so therefore its no longer a business.

Do not trust this company. Always changing the goal posts and pricing structures, pricing for kit is always up and down, they are really a most untrustworthy company.

Abhorrent behaviour, i will be using other 3d scanning software from now on.

As one of our company’s “scanners”, I have had many occasions where I’ve needed help to correct a scan or a model. Every single time that I have reached out to Matterport Support, an always pleasant support member, would assure me that all would be good. And, it always is. The level of professionalism and care is unmatched. I would rank Matterport’s Support staff higher than any other strong customer service unit. Hands down the best technical support experiences ever! Thank you Matterport for exceptional service!

I spent more than 7 hours trying to fix an issue where none of my Matterport spaces would load from my account—even though they worked fine on other PCs and tablets. The fix was just setting my computer’s clock to update automatically and match my time zone. Matterport’s support team solved it in under 10 minutes! Special thanks to Janice and the whole technical support team for their help

I build on the Matterport Bundle SDK for programmatic camera control and headless capture. On a recent case the support engineer was responsive, tested my claims rather than pattern-matching, and corrected himself when the docs and his first answer disagreed (Camera.getPose is deprecated; Camera.pose is current, Euler degrees in three.js YXZ order). That is better than most vendor support I deal with.

The constructive part: the SDK documentation is thin on exactly the things an embedder needs — rotation conventions and the yaw zero reference are undocumented, and the npm web component lags the zip bundle by a release. Support has flagged both internally. If those land in the docs, this is a 5 across the board.

Quickly answered my inquiry that allowed me you make an informed decision on how to proceed with my project.

Fast response time to initial enquiry.
Excellent constructive advice given.
Problem solved!

I've been a loyal big customer with Matterport Enterprise plan for several years. I have been paying quaterly payments, now they are only allowing annual payment of up front (£10,000+ in my case)!! This is very toxic of them to do, no other company makes you only have the option of annual payment. I agreed to their new annual payment as they didnt give me no other choise, and I waited 1-2 months for them to draft the contract, now they are saying the senior management team wont approve of the contract - such a waste of my time and what a poor senior management of matterport to refuse without proper reason. I've noticed a severe loss of Matterport's customer service / sales service, since CoStar bought them. I don't have much hope in matterport anymore and will be seeking alternatives.

Matterport wasn't great before they were bought by Costar, and now they're 100% toxic with fees going up 20% in our case YOY despite us cutting over 300 unit scans.
It's a walled garden where they imprison your scans and charge you extortionate fees to retain access to your data.
You can't migrate them, and you don't own them. It's a racket, and Congress should get involved.
Their stock reply, likely AI-written, is designed to make you think you have options - you do not. You can pay them a lot of money, or a lot more money; that's it. Those are your options. And you still don't own your scans.
DO NOT get on this platform, or you will never leave. I promise you. We manage a couple of thousand small apartments, homes, and duplexes, and are down to 179 scans on Matterport. They billed us $9.4k this year, when we had over 500 last year, and we paid $7.5k to retain them. It's extortion and exploitative.

Finally, they'll tell you to email support, and they'll leave you on read for a week until you pester them again. When they do respond, it's to tell you to shut up and take it. This is an evil company, if ever there was one.

I regularly participate in Matterport webinars and I'm genuinely impressed by the quality of each session. The presenters deliver content in a highly professional manner, making even complex topics easy to follow. What stands out most is how thoroughly they address participants' questions — every query is answered with care and expertise, which really adds value to the experience. Highly recommend to anyone looking to deepen their knowledge of the Matterport platform.

Great content and solid fundamentals needed to get started. Instructors are very helpful, knowledgable and willing to help.

Kundenservice ist quasi nicht vorhanden

Wir hatten ein ewiges E-Mail Ping-Pong weil es einfach systemseitig unnötig kompliziert gemacht wurde, für uns zu kündigen.

Außerdem wird die Migration zu einem anderen System so schwer gemacht, dass ich jetzt einen Hass auf Matterport bekommen habe!

Bei unseren 16 Rundgängen muss ich jedes einzelne Bild manuell in der App "abfotografieren" und dann einzeln auf jedes Bild "herunterladen" drücken. Das kostet meinen Arbeitgeber nicht nur eine Unsumme an Geld, sondern ist auch so ziemlich das hohlste, was man in so einem Programm machen kann.

Früher war ich Matterport-Fan, heute rate ich jedem nur davon ab! (Es gibt ein Programm, wo man - wenn man selbst hosted - nur einmal im Leben so viel zahlt, was Matterport im Jahr kostet... Das "einfache Aufnehmen" von Matterport lohnt sich in dieser Rechnung nicht... Lieber baue ich manuell, habe meine Daten und bin unabhängig.. Die Kameras sind auch schon längst überholt.. Hatte mal die Pro 2... Jetzt ein preiswerteres Konkurrenzprodukt und man merkt kaum einen Unterschied.)

What great customer service. All of this is new to me but Greg has answered every question. The online information and coaching videos are great! Keep up the great work!

Ich konnte leider nicht NULL Sterne vergeben, sonst hätte ich das gerne gemacht.

Buchhaltung ist ein Witz, der Kundenservice eine Katastrophe. Wir wollen den jährlichen Plan kündigen, was online nicht möglich ist und vom Kundenservice nicht durchgeführt wird, trotz schriftlicher Aufforderung.

Geiles Geschäftsmodell ! Nie wieder.

Das einzige was funktioniert, ist die App. Die Hardware ist ganz gut, gibt aber mittlerweile wahrscheinlich günstigere, evtl. auch bessere Optionen ... vyu cam von Ogulo bspw.

Bin mittlerweile mega genervt, weil ich mich um diesen administrativen Dreck kümmern muss, den die Firma nicht auf die Reihe bekommt.

Danke für NICHTS !

We’ve got a massive influx of buyers relocating to Charleston right now, and having these 3D tours keeps my pipeline moving even when clients can't fly in for physical showings. The monthly SaaS hosting fees for active models add up quickly, and the processing time for larger luxury properties can occasionally take a full day. But the return on investment is undeniable. It cuts my back-and-forth time with out-of-state buyers in half, allowing me to focus on prospecting and actually managing escrow. If you handle relocations, it’s a necessary operational cost. Highly recommend.

Overpriced, very poor image quality due heavy processing. (Raw photos saved on my Theta Z1 look so good)
Customer service is absolutely useless. Never get anything solved by them. Still there are tickets open from last month. They just don't care about customers.
Time to switch to another provider

Very bad support for a company which pretends to be a leader in this kind of software.
Our environment is already blocked for a month now, having several calls and promises on updates.