Great hand over and hand back process, loved the service and the very nice coffee! Slight fault with one of the gas burners which we reported but other than that we were really impressed with the fito... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A few things to start the trip off, the step was missing into the camper van, there was no toilet tablets supplied (we had purchased that with the package rental), There was no broom supplied which w... もっと見る
企業が回答しました
Our trip was made wonderful from beginning to end, the company was professional, the van immaculate & comfortable. The process easy too! The staff were so friendly & helpful. We will definitely be b... もっと見る
企業が回答しました
Friendly staff during both pickup and drop-off. The operations instructions were easy to follow. Having rented a motorhome 7 or 8 years ago, the specifications have definitely improved—the added camer... もっと見る
企業が回答しました
企業情報
当該企業による記述
For travellers who seek nothing less than exceptional, maui is the ultimate choice. Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.
連絡先
470 Oruarangi Road, Māngere, 2022, Auckland, North Island, ニュージーランド
- 0800 688 558
4.2
ほぼ満足
52件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We have now hired Maui twice in…
We have now hired Maui twice in Australia and once in NZ -- the latest in NZ in March /April 2025 was disappointing initially. We had three vehicles booked and had to wait nearly 3 hours on the morning of pick up for the returning vehicles to be checked and cleaned. This is an unacceptable delay given that the bookings commenced on that day
2025年4月2日
Maui Motorhome Rentals - Auckland からの回答
Hi Peter, we appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been.
We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience—we hope the rest of your trip went well.
the van was very comfortable and…
the van was very comfortable and amenities were good, the cooking appliances were great and the van was good to drive. the staff at both pickup and drop off were very friendly
2026年3月22日
Maui Motorhome Rentals - Auckland からの回答
Thanks for your review Pamela!
Maui Motorhome Rentals - Auckland からの回答
Thanks so much Kristine! So glad you enjoyed your maui trip!
I think the monetary penalties you put…
I think the monetary penalties you put on customers is not fair at all.
I changed my booking and it cost me a lot of money!
People’s circumstances are never predictable
And to penalize us I find is not fair
2026年1月23日
Maui Motorhome Rentals - Auckland からの回答
Hi Richard, thank you for your review. We’re sorry to hear that you were surprised by additional charges. We strive to make all fees and policies clear during the booking process and on our website. We will take this feedback and ensure that we do not fall short of communicating our prices in our guests experience with us.
We had a great trip around the…
We had a great trip around the Northland during ten days Both picking up and leave the campervan was easy and afterwards we could take the shuttlebus to the airport.
2026年3月20日
Maui Motorhome Rentals - Auckland からの回答
Hi Ingrid, thanks for your positive review. We are so happy to hear you had a great roadtrip around the Northland.
Maui Motorhome Rentals - Auckland からの回答
Thanks Claudia! We hope to welcome you back again soon.
47 days in the nature
We had a problem to the windscreen,since there was a chip on the glass, but Maui helped us to substitute the glass and gave us a discount for the time we lost. Good campervan fully equipped!! We had s great stay
2026年3月23日
Maui Motorhome Rentals - Auckland からの回答
Thank you so much for your feedback. We're glad our crew were able to help you out with the windscreen issue! 47 days in nature sounds divine!
Easy pick up and drop off at Maui…
Easy pick up and drop off at Maui office. The camper van was clean, economical and reliable. We were comfortable and happy with our holiday.
2025年9月3日
Maui Motorhome Rentals - Auckland からの回答
Thanks Jim! Great to hear.
Extremely expensive
Extremely expensive. Clips on doors and draws flew open through out travel constantly. Min 10days Charge at Christmas is an absolute rip off would not do it again. Tires were all but bald, damage on side of vehicle. Was not worth the premium price charged.
Staff at return were lovely.
2025年12月27日
Maui Motorhome Rentals - Auckland からの回答
Hi Darren, thank you for sharing your feedback. We’re sorry the motorhome didn’t meet the condition you expected. That’s not the experience we aim to provide and we will be sure to pass this onto our crew. We are happy to hear that your experience with our crew was a positive one.
Best way to see NZ
2026年3月22日
Maui Motorhome Rentals - Auckland からの回答
We agree! Thanks for your review Allan. We are so happy you had a great time in NZ!
The staff was so friendly and…
The staff was so friendly and helpful…especially when we got sidetracked by a canceled ferry. We loved our campers, too!
2026年3月21日
Maui Motorhome Rentals - Auckland からの回答
Hi Charlsie, we are so happy to hear that our Auckland crew were super helpful and that you enjoyed your maui motorhome. We look forward to welcoming you back again soon!
Disorganised pickup at Auckland with no…
Disorganised pickup at Auckland with no system to identify who came first- waited 2 hours and could see people who came in after us getting dealt with and when we asked we were told we were next which was a blatant lie as we saw others still getting ahead of us. They could learn alot from their colleagues in Christchurch where we dropped off as were given a number when we arrived to keep the customers in order.
2026年2月13日
自発的なレビュー
Maui Motorhome Rentals - Auckland からの回答
Thank you for taking the time to share your feedback with us, Marion. We do our best to optimise this process, however unfortunately unexpected delays can sometimes occur with specific motorhomes, which may result in other customers being assisted first. We appreciate your understanding and hope that you still had a wonderful holiday.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。