Maui Motorhome Rentals - Perth レビュー 

Amazing staff very helpful @ Perth station.
Vehicle conditions is OK not perfect
Worn out tyres

On pick up we were told if things broke, we could buy a reasonable replacement.
We were given the worst camp chairs ever. After purchasing the premium package. Two broke, thankfully no one was injured. We rang to confirm the purchase of replacement chairs, thank goodness, as we were told we had a $25 limit, and that was the price available at Bunnings. The closest Bunnings was over 400kms away. She old us to look around. At the time the only place that sold chairs were at $98 each and was told that absolutely was not ok. We spent hours figuring out where to go on our next drive to get a cheap chair, what a waste of time!!! The cheapest we could find was $30 and they were already breaking by the time we dropped the van off. So out of touch, especially when you are in remote Australia. Ridiculous.
Frustrated by out dated processes and the cheer lack of empathy and customer service.

So easy to rent and just get in and go. Would do it again great way to travel.

Staff were very helpful service was great

I turned up early to receive my motorhome only to be told that my vehicle wasn't ready yet and to wait.

Many hours went by and when I finally got my vehicle later that afternoon it was too late for me to get to my first destination to celebrate a very important friend's birthday.

It created a domino effect on the rest of my trip where I had to reschedule and rebook a lot of my my travel plans. It was the worst start to this dream trip that I could have imagined.

I was able to build some rapport with the team on the ground who gave me some insight into why this occurs with motorhomes being dropped off late the night before with not enough time people or resources to reset them ready for the next mornings pick ups.

The staff vibe and culture was poor. Not their fault. They had to work within the best of their limited abilities under a flawed booking system where the company doesn't allow enough turn around time from previous booking drop off to reset and have ready for the next booking.

It's a system where the customer pays the price with these delays.

I was reluctantly given a half day discount. But money was not the issue. I needed to make up valuable lost time. What was most important was my time and how I was treated along with many other customers forced into a flawed model, bottlenecked by unrealistic turn around times.

The vehicle itself was in good mechanical condition. But was not clean when handed to me. It was filthy. Again a result of poor turn around management under pressure and being rushed.

I don't recommend using this company. Find an alternative that puts the customer first over profits.

It is very good. The staff is very friendly. Had a very good trip with the campervan. My family love it

It will be good if the staff can run through how to use the equipment on the vehicle. Because the video is only show similar setup. The vehicle given have different setup.

Charged me for an extra night for late return when the cause of the late return was a broken down vehicle

Company was notified as soon as possible and confirmed I would not be charged. On returning the vehicle they again confirmed no charges were due. One hour after leaving the depot the extra charge was debited from my credit card.

Nobody answers the phone, replies to emails or returns calls!!

Post review note: The reply provided below is not true - photos of the dashboard light showing parking brake failure were provided. Breakdown assistance was contacted to solve the problem. Company admitted it was a known issue with this model of vehicle. Hence the reason I wasn’t charged when I returned the vehicle - only after I had left. Now changing the score to 1!

Good camper, friendly people

Disliked waiting so long for the pickup and walk through.

The experience and convenience of the motorhome were excellent. I would recommend taking the time to have the staff walk you through all the features so you’re comfortable using everything. Looking forward to doing it again.

The vehicle was mechanically sound and in good working condition. However, it would have been beneficial if the vehicle could be levelled while camping, as finding a perfectly level campsite is not always possible.
Unfortunately, the vehicle was extremely dirty upon collection. The dishes still had food residue on them, and we also discovered used underwear inside the vehicle. This reflects poor quality control and an unacceptable standard of cleanliness. Given these circumstances, I believe a refund of the cleaning fee I paid upon returning the rental is warranted.

the van this time was good but the last x2 times i hired the van had major issues. looks like you dont do enough maintenance and you get us to do it for you. very smart thinking.

Increíble experiencia con Maui!!! Son de altísimo confort. Súper recomendable!!

Welcoming arrival. First time in a camper van for 5 adults , good sized van that had all the equipment supplied . Would definitely use this company again.

Campervan was in very good conditions either cleanliness or mechanicals…
But waiting Time for pick up was very anoying… almost 3 hours …then the Lovely hostess realize that wasted water tank haven’t been emptied which took us us an extra hour waiting for the camper to be readyto go ! So plan to waste a day before getting ready to hit the road …

Everything is great. My family and I had a wonderful experience in Perth.

The air conditioner failed during my trip at a hot summer. Customer service failed to fix the problem and I had to rent a cabin which defeated the purpose of renting a motorhome.

Did a family holiday to Lancelin with friends. Hired 6 berth Motorhome.

1. Long wait to pick up motorhome in Perth, approximately 60-90mins.
2. Once on road, there was no tap adaptor to plug into water hose, so I had to purchase from local hardware store (luckily, there was one nearby).
3. Air-conditioner in Motorhome did not work. It was only a 2 night hire, so just endured it - as it was impractical to take it to service centre during short holiday.
4. One returning vehicle, and complaint about air-conditioner not working, staff offered me $180 discount (less than 10% of total cost). I thought it should be more; they said they would talk to manager and get back to me- i have yet to hear back 2 weeks later. I have left messages at their office with no reply. Currently have emailed parent company and am awaiting response.
5. Overall, experience due to these problems was far below my expectation given the entire cost for 2 night hire (April 2026) was $2200- so that is $1100/night (not including caravan park hire).

Otherwise, the motorhome was as advertised on the website, drove fine. Plates and cutlery rattled a lot in the van, maybe these could be secured a little better.

I purchased the extra outdoor table and chairs, when we arrived at our campsite neither of the chairs were usable and completely broken. When I returned the vehicle I wasn’t offered a discount or refund for the products being unusable.