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Maui Motorhome Rentals - Perth レビュー 

56
TrustScore 5段階評価の4

4.0

2 Redcliffe Road, 6104 Redcliffe, Western Australia, AU


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5つ星のうち5の評価

⭐⭐⭐⭐⭐ **Great staff, great service and a wonderful holiday!** The Maui team were friendly, helpful and professional. The motorhome was comfortable and made our Western Australia trip enjoyable and m... もっと見る

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5つ星のうち5の評価

We loved the experience of driving the Maui vehicle, which is declared 2 years under on the road. We have faced few issues such are outlined below, which could have easily checked and rectified... もっと見る

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5つ星のうち5の評価

We thoroughly enjoyed our first MotorHome holiday. We spent 3 weeks travelling WA and everything we needed was available in the van. The team at Maui were very responsive to any questions or suppor... もっと見る

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5つ星のうち2の評価

The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselve... もっと見る

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企業情報

  1. RV車レンタル代理店

当該企業による記述

For travellers who seek nothing less than exceptional, maui is the ultimate choice.​ Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.


連絡先

  • 2 Redcliffe Road, 6104, Redcliffe, Western Australia, オーストラリア

  • 1800 827 821

4.0

ほぼ満足

TrustScore 5段階評価の4

56件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(56)

過去12か月のレビュー数: 433

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5つ星のうち5の評価

Welcoming arrival

Welcoming arrival. First time in a camper van for 5 adults , good sized van that had all the equipment supplied . Would definitely use this company again.

2025年11月14日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Thank you so much for your 5-star review! We look forward to welcoming you back again soon!

5つ星のうち3の評価

Campervan was in very good conditions…un

Campervan was in very good conditions either cleanliness or mechanicals…
But waiting Time for pick up was very anoying… almost 3 hours …then the Lovely hostess realize that wasted water tank haven’t been emptied which took us us an extra hour waiting for the camper to be readyto go ! So plan to waste a day before getting ready to hit the road …

2026年4月22日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

We appreciate your feedback and are glad the campervan's condition met your expectations. We regret the long pick-up delay and the oversight with the water tank. We'll review our procedures to improve the preparation process.

5つ星のうち5の評価

Everything is great

Everything is great. My family and I had a wonderful experience in Perth.

2025年9月16日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

We're happy to hear that you and your family had a wonderful experience in Perth. Thank you for sharing your positive feedback with us!

5つ星のうち1の評価

The air conditioner and technical support failure

The air conditioner failed during my trip at a hot summer. Customer service failed to fix the problem and I had to rent a cabin which defeated the purpose of renting a motorhome.

2025年11月29日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

We apologise the air‑conditioning failed during hot weather. We understand how frustrating this was and appreciate you sharing your experience.

5つ星のうち2の評価

Air-conditioning did not work. Expensive for what it is.

Did a family holiday to Lancelin with friends. Hired 6 berth Motorhome.

1. Long wait to pick up motorhome in Perth, approximately 60-90mins.
2. Once on road, there was no tap adaptor to plug into water hose, so I had to purchase from local hardware store (luckily, there was one nearby).
3. Air-conditioner in Motorhome did not work. It was only a 2 night hire, so just endured it - as it was impractical to take it to service centre during short holiday.
4. One returning vehicle, and complaint about air-conditioner not working, staff offered me $180 discount (less than 10% of total cost). I thought it should be more; they said they would talk to manager and get back to me- i have yet to hear back 2 weeks later. I have left messages at their office with no reply. Currently have emailed parent company and am awaiting response.
5. Overall, experience due to these problems was far below my expectation given the entire cost for 2 night hire (April 2026) was $2200- so that is $1100/night (not including caravan park hire).

Otherwise, the motorhome was as advertised on the website, drove fine. Plates and cutlery rattled a lot in the van, maybe these could be secured a little better.

2026年4月11日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Thank you for your feedback. We sincerely apologise for the ac issue and the delay in responding. I can see that our Customer Care Team have reached out. Your feedback is very valuable to us.

5つ星のうち3の評価

I purchased the extra outdoor table and…

I purchased the extra outdoor table and chairs, when we arrived at our campsite neither of the chairs were usable and completely broken. When I returned the vehicle I wasn’t offered a discount or refund for the products being unusable.

2026年4月7日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Hi Nadia, we are so sorry the quality of the camping chairs was not up to our standards. I have passed this on to the team to ensure all camping equipment is checked pre-hire. Thank you for letting us know. We hope the rest of your holiday went well.

5つ星のうち4の評価

Doable but picking the van is slow

It was our first time with this type of hire in Australia. Previously we hired a bigger Van in NZ. Both have been fine although the bigger van was more comfortable. We did pre check in but the waiting room was full and we still waited 2 hrs before we could head off. The staff were nice but there was a family waiting with 4 little children one in nappies we offered them our spot the staff were very forceful stating they had to wait which was a bit unfair. When we dropped off the van it was heaps quicker maybe because we bought all of the up sales.

2026年4月7日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Thanks for your review Roderick. It was very kind of you to offer you place in the queue at pick-up to the family with little children. Thank you.

5つ星のうち3の評価

Overall

Overall, the campervan trip itself was enjoyable. However, the pickup process on the first day was quite disappointing as it took three hours to get our vehicle.
Despite having completed the online check-in, we were repeatedly told the van was "still being prepared" after our initial consultation. We had to watch other groups who arrived much later than us depart while we continued to wait.
When we pointed out that we had been waiting for an hour and 40 minutes, one staff member rudely replied, “It hasn’t even been two hours yet, what’s the big deal?” While most of the staff were friendly, this particular individual was consistently disrespectful throughout the process.
It took another hour and a half after that incident for the van to finally be ready. The staff explained there were many things to check, but we later discovered that one of the camping chairs we ordered was missing, and we had to purchase one ourselves.
I understand it was a busy day and delays can happen. However, we should have been informed in advance if the wait was going to be 2-3 hours. This delay completely disrupted our itinerary for the first day.
That said, I would like to express my gratitude to the rest of the staff, as everyone except that one individual was very kind and helpful.

2026年3月22日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

We appreciate you sharing your experience. We're sorry the pickup process was lengthy, and you felt that a staff member was unhelpful. We'll address this internally to improve our service and communication. We regret the missing chair and the disruption to your plans. We're glad the rest of our team was helpful.

5つ星のうち3の評価

Went on trip and noticed only two camp…

Went on trip and noticed only two camp chairs (we booked 4) and dirty dishes - not pleasant.

2026年3月27日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Hi Dragan, we are so sorry to hear this motorhome was not prepared as it should have been. This is not the standard we aim for. We appreciate you letting us know so we can be sure to tighten up our pre-hire checks. We hope that despite this, you still had a lovely trip.

5つ星のうち4の評価

Maui vehicle was excellent with pick up process a little disappointing.

The process of picking up the vehicle, despite previous completion of all rental documentation, was laborious taking some 2 1/2 hours. When a staff member finally became available, the process was then fairly rushed as time was ticking on in the day and others were waiting like us for attention. It is advisable to arrive very early to get in the queue.

2026年3月25日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Thanks for your review Peter. We appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been. We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience—we hope the rest of your trip went well.

5つ星のうち3の評価

motorhome was in unsatisfactory condition.

Motorhome had an unexpected bad maintenance status, event if maui knew, that we will be on the road for 30 days. House battery was down after 90 minutes, also after loading some nights.

2026年3月19日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

Thank you for sharing your feedback. We are sincerely sorry to hear that certain aspects of your rental experience didn't meet your, or our, expectations regarding the vehicle quality and equipment. We aim for all of our motorhomes to meet the high standards we strive to uphold. We will pass on your feedback to the pre-hire team.

5つ星のうち5の評価

Our 3-night

Our 3-night, 4-day motorhome trip was an amazing experience for our family.
The Milky Way at night, the barbecue, and the comfortable sleeping arrangements made the trip truly memorable.
The vehicle performed very well, and it was easy to drive.
It runs on diesel, and with a full tank, you can travel up to around 750 km.
If you plan to explore more remote areas, we recommend adding a cleaning pack and a fuel pack.

2026年3月21日
Maui Motorhome Rentals - Perth ロゴ

Maui Motorhome Rentals - Perth からの回答

This is so great to hear Paul! It sounds like your family had an amazing holiday! Thank you so much for sharing your experience with us.

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