Very poor delivery service and lack of support.
Very poor delivery service and lack of customer support
My experience has been extremely disappointing.
Maximo de Maria charges for GLS delivery with a delivery timeframe of 24 to 72 hours, yet repeatedly fails to meet the delivery dates provided at the time of purchase.
In my case, the tracking status was updated on the scheduled delivery day without any new estimated delivery date or prior notification. Shortly afterwards, I discovered that the parcel was not even in Portugal at that time, despite being expected for delivery that day.
What is even more frustrating is the complete lack of proactive communication. Customers are not informed of delays, changes, or issues with their shipment unless they actively check the tracking information themselves.
Customer support is also highly inadequate. Responses are either fully automated (when contacting GLS directly) or handled via WhatsApp through the Maximo de Maria brand, where no meaningful information is provided. They state that, as the delivery company was chosen by the customer, they are not responsible for delivery updates.
At this point, my order was supposed to have been delivered by the 3rd of June at the latest, yet I still have not received it and have no information regarding when it will be delivered.
Overall, this has been a very poor experience, and I would not recommend using this brand or GLS if alternative options are available.