Worst customer service ever experienced. Purchased in Oct 2025 and have never received my product, despite numerous emails to them asking for a refund.. Pure cowboys who robbed my Dad of his pension m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This company will not accept a return or honour their 90 day refund guarantee. I have an unopened parcel which I need to return to them. I received an email Requesting some information which has bee... もっと見る
Had to wait weeks for this to be delivered must have taken 6 weeks or more. When it arrived it never worked and I contacted their customer service by emails, months went by after many many emails the... もっと見る
I asked to arrange for a collection/return/refund. Being that the item was useless at best. Informed a refund could not be issued until I had sent a video of the package and item. I informed them t... もっと見る
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
This company will not accept a return…
This company will not accept a return or honour their 90 day refund guarantee.
I have an unopened parcel which I need to return to them. I received an email Requesting some information which has been sent - silence. Note their email address isn’t complete either. An expensive mistake. Adverts on AOL/Yahoo are often fraudulent. This is the second time I’ve been caught out. Action Fraud need to know about this complaint. Please report.
90 day risk free promise not honoured and no refund
The foot massager took weeks to arrive - it is flimsy and cheap in appearance and I was charged £49.99 but I see it is now sold on e-bay for under £6.00. It worked for 20 minutes and then died when I contacted the firm they asked for a video of the non-functioning massager. They refused to honor their 90 day no risk guarantee and now do not respond to my enquiries. A complete scam!
They do not honour their 90 day guarantee
They do not honour their 90 day guarantee. They claim on their site and adverts on youtube and facebook that they have high review ratings whereas Trust Pilot shows a completely different negative rating. You can buy on Amazon for less than half the 'reduced price' they advertise as a special price. They have totally inflated their 'normal price'. The foot massager is thin and I cannot believe does what it says as not allowed to return if used. How are you supposed to know if it works without using it? They want you to pay to return to China where the product is made although it appears to be a European company. DO NOT BUY from them. They have no intention of ever returning your money if dissatisfied - so many excuses given.
Absolutely a bad product mine does not…
Absolutely a bad product mine does not work. I have had 1 reply asking me to film how I use it I am not a child and nothing really to do other than charge and plug it in. They suggest slightly damping your feet. I know 3 people now and all say it’s rubbish. Buyers beware a total con. I have sent 3 more mails no reply back.
Terrible
Terrible, I've paid for foot massager from medene a while ago now still not recieved it, when I email them they keep fobbing me off, when I emailed and asked for a refund they have not replied back, I tried phoning them and it was an incorrect number, beware do not order from this company.
Rubbish company
Bought a foot massager (ems),I was told by email there wereinstructions how to use it with one leg-I am an amputee. When it wouldnt work with one foot they said it wouldnt work needs 2 feet and in an email offered me a prepaid shippinglabel to send it back which I accepted. Now they say its not their policy to do that so DONT BUY they are not interested in customers
How can they scam people who were looking for comfort
Absolutely disgusting, my mum ordered some shoes for her discomfort in June. They sent a picture of a slightly thick envelope hanging out of the letterbox (where they blow up trainers) after chasing up, they said they were in a locker but didn't know where. I wouldn't order from this company as we are an honest family and don't want them to take anyone else's money for receiving nothing 💯 😕
This company ripped me off and took…
This company ripped me off and took 111.90 out of my bank instead of 39.99 for one foot massager I ordered they tried to send two also sent foot soul what I didn't order tried to get my money back was no help at all so at to tell my bank don't use this company the foot massager no use see on amazon for 10.99 disgusting company to just take how much money they want from poeple with out here permission .don't buy from here
Medene
Do not use this Company!! I ordered the massager -there was a delay but it turned up rather crumpled from China! Having tried it, decided not for me as useless !! After so many emails and my doing all within the Refund time- and procedure of supplying a video ! What use is that of feet on a pad !!!!it was agreed I keep the item and could have 20% refund I argued until a 50% was offered ! Now after several more weeks and contact with Camille -Still no sign through Pay Pal ! I would approach Pay Pal but all emails need to go into a “file” to send -which there are so many I can’t do -only have a phone and iPad! Now!!! Each email I send is obviously blocked as I get a Mail Return- I feel I have been well and truly stitched up- Do not use this Medene!!!!!! I paid £39.99 , possibly they sell for higher prices too depending if they have an “offer” item not worth £1.00 even !!!!!
This company is Chinese pretending to…
This company is Chinese pretending to be Swedish. I ordered a foot massager and then realised it was a disreputable company. I tried to cancel but couldn’t. I have looked at the returns policy and they won’t take it back unless you take a video about what is wrong. This is impossible to do because I don’t know what is wrong. The worst thing of all is they are praying on people’s pain.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







