Melt Laundry レビュー 460

Melt Laundry からの回答

2022年11月13日

Hi Nick, really a great thanks from us for your review. We try hard and it's great Melt fits your modern outlook. We are always here to amend or help with tips (eg how to remove stains) should you wish, just mail info@meltlaundry.com. Thanks and all the best The Melt Team.

Melt Laundry からの回答

2022年11月7日

Hi Linda, that's very kind of you, thankyou. We do our best to answer as quickly as possible and are always trying to speed up! So far you guys have cut over 3 tonnes of plastic packaging from the world! Please watch for our other products. The Melt Team

Melt Laundry からの回答

2022年10月26日

Hi Anne, thanks so much for reviewing. Our aim is to provide effective, innovating, reliable care products (more to come) with the most reliable service we can. Thanks for being such an important part of this. The Melt Team

Melt Laundry からの回答

2022年10月14日

Hi Lara , it's so nice of you to take your time to leave us a review. We really value your feedback as we do your continued business. Without a doubt a dog makes a house a home but gives extra challenges with laundry as you said.(I have a mud loving spaniel and I know!) Melt leaves no skin irritating residue on bedding. Great that we can help. Many Thanks The Melt Team.

Melt Laundry からの回答

2022年10月12日

Hi Silvia, thanks for your input and I know we have confirmed this to you a few weeks ago. It's nothing sinister we just choose to brand Melt strips as a crossover brand that appeals to the mainstream and big brand users. A little eco branding goes a long way on packaging but as we said your input is noted. Shouting out every single eco benefit and accreditation logo in sustainability is a little preachy and off-putting to many big brand users and that's the habits we need to change to make change more than a club. Thanks again, anything else please let us know. The Melt Team

Melt Laundry からの回答

2022年10月7日

Hi Kathryn, that's so very kind. Many thanks. We are glad you would agree that a few pence a wash (still we are only 1p/garment) can be a small price to pay for not having 12 empty plastic jugs or boxes a year to dispose of. The postage is a cost we don't pass on and saves the trip to the lovely detergent aisle too! A regular hot clean/service wash of a machine and filter check can save hundreds £ a year and improve machine performance. We like to think of laundry and Melt detergent as part of a system that helps water get dirt out of clothes whilst not making our water more polluted. Thanks again, we appreciate your support greatly. The Melt Team.

Melt Laundry からの回答

2022年10月7日

Hi Claire, many thanks and kudos to you for heloing make Melt a real sustainable brand. We have already saved over 4 tonnes of SU plastic from ever being made. That's a lot of detergent bottles and boxes that wont be landfilled or shredded to end up in the ocean a few years later. We don't farm out our customer service, we are just a message away and all UK experts in finding you an edge with your garment care. Thanks The Melt Team

Melt Laundry からの回答

2022年9月17日

Hi Sally, thanks so much for your review! We appreciate the details you provide also. We are always here to help with extra things like tough stain removal plans. Please stay in touch. As you are a VIP (5 or more packs) you can also now earn £5 per referral. Just mail us for details: info@meltalundry.com, thanks so much The Melt Team

Melt Laundry からの回答

2022年9月12日

Hi Lynn, we are so grateful for your support and review. It means a lot and it's nice to know what aspects of Melt makes the most difference to your laundry and household.

We are always to here to help, especially if you get any tough stains on garments. Just let us know and we'll help. Thanks The Melt Team

Melt Laundry からの回答

2022年9月9日

Hi Janet, many thanks for taking the time to review. Our aim is to help more people use less so we are as flexible as possible and you can change unlimited times. 3 weeks to 3 months and any in between is great with us if it works for you! Any issues, let us know....Thanks The Melt Team

Melt Laundry からの回答

2022年9月8日 に更新

Hi Karen, thanks for being such a loyal subscriber and for your review, it's great to have something material to discuss.

Above all else since we started fragrance is the most divisive some want more some less and some Love it and a few even hate it! We will bear this in mind as we formulate future products also.

There are a couple of ways to be sure you're getting the full fresh fragrance just make sure the machine is as clean as possible and the filter is unblocked as those can dull the fresh outcome. The dirty/part blocked filter (even a coin does this) in particular can leave clothes very wet/fusty at the end as the pump doesn't empty the drum fully.

Of course you can always use a little more: the strips can be torn so you don't need to use a whole extra strip and keep costs down.

Finally you can place into the clothes as well as on the top of the load that works for me.

Play stay in touch the Melt Team.

Melt Laundry からの回答

2022年9月8日

Hi Christine it's great to hear from you and thanks for your lovely review! I really hope you can get your holidays going soon and hope the Melt Travel pack does you well. Feel free to upload a photo of it to social media wherever you get to and we may have a special gift for you.

If you subscribe to Melt and become a VIP which is five packs or more, you will be entitled to a complimentary pack of Melt Travel every year. It's a little perk of being a VIP.

All the best with your holiday and if you need any tips for washing or stains just drop us a message to the website or info@meltlaundry.com

Thanks The Melt Team

Melt Laundry からの回答

2022年9月8日

Hi Louise it's greatly appreciated that you take your time to leave a review and obviously to be a loyal subscriber.

We will never take this for granted and please let us know if you get any difficult stains especially on tricky fabrics and we will write you a solution plan. It's a new service we are trialling!

Planet Positive wise: customers like yourself have ditched plastic packaging of old brands and have now stopped around 2000 kg of plastic from ever being created! Thanks The Melt Team

Melt Laundry からの回答

2022年8月31日

Hi Peter, many thanks for your lovely review! You have definitely hit our 2 key objectives on the head. Any help we can give (with eg: stain removing tips) or general home care, please just write : info@meltlaundry.co. Thanks, The Melt Team

Melt Laundry からの回答

2022年8月28日 に更新

Hi KL , thanks so much for your lovely review and loyal subscription. You'll save around 5kg on plastic waste a year.

Let me email with some up to date tips and we can help you use less strips and save money. You seem to have soft water (lucky you!) so in theory should need less than those in hard water ares like the South East.
Melt has not increased prices for subscribers so per wash (22p) is one of the cheapest even v big brands. With all the advantages.

Other "eco"brands have increased prices 2 or 3 times (40%) in the last 12 months without even telling their subscribers. We would definitely not do that!

We can now also help with custom stain removal also. Just tell us what you are struggling to shift (wine, blood on silk etc ) and we will reply quickly with a plan. Please watch for an email soon and we can then work to extend your frequency and save you money. Thanks The Melt Team

Melt Laundry からの回答

2022年8月5日

Hi Diane, many thanks for taking the time to review. Thanks to you and other Melt subscribers we have saved over a tonne of SU plastic packaging bottles and boxes from ever being made this year. And eliminating totally all the transport emissions from moving all the watery detergents around. Thanks again! The Melt Team.

Melt Laundry からの回答

2022年7月11日

Hi Kate, thank you so much for taking the time to review. Haha, 😂 yes love is a strong word and maybe not appropriate for laundry. Though we do! Great your are a loyal subscriber, thanks. We have some pretty cool milestone benefits coming out soon. Thanks The Melt Team.

Melt Laundry からの回答

2022年7月10日

Hi Iain, many thanks for subscribing since last year and thanks for your great review. It's a pleasure we can help make your laundry as simple and effective as possible. Much appreciated. Please stay in touch. The Melt Team

Melt Laundry からの回答

2022年7月6日

Hi Sarah, my apologies.

We should have been more vocal about stains and how to treat them: are still a very young brand. Most stains need pre-treatment, if you google you'll see every brand says the same. Grease stains especially.

No detergent claims to get rid of all stains in a normal wash. Though in tests melt is often the top rated as we have bio-enzymes. I'll send some tips on this for you but basically a pre-treat with melt as a paste or "fairy" liquid is ideal. Fairy liquid is designed to cut through grease obviously. The sad truth is sometimes stains do not come out, they can be baked in.

As for fragrance, Melt is fresh but it is subtle. To achieve that long lasting fragrance you need a lot of nasty toxic chemicals like Benzene to extend it. We prefer fresh and clean.

When performance "deteriorates" we find it's 99% of the rime the pump filter and a service wash that is needed. Melt has not changed.

I would recommend splitting the strips and spreading them in the load evenly (instead of just placing on the top)

Please watch for an email with some tips, we are above all else here to help not to score points and I hope we can continue to serve you day in day out.

Thanks The Melt Team.

Melt Laundry からの回答

2022年7月4日

Hi Sonya, thanks for taking the time to review and really glad the strips work for you well. As long as you keep a service wash and filter clean going every month you should have these results forever! Thanks very much please stay in touch The Melt Team