Mercerandbloom レビュー 22

DO NOT BUY FROM THIS COMPANY!!! I ordered 3 dressed from them, all were incredibly cheap quality and looked nothing like the pictures, fabric was very thin and the stitching was terrible--it was like a 7th grade home ec project. Started the return request, they said because I bought during a sale, all sales were final--which yes is listed in their return policy thats buried deep on their main page, but the item page only listed the guaranteed 30 day return policy. When I pointed this out, they agreed to refund me 25% to keep the items, I said no, I want to retun them for a full refund but then they said Ok, well you have to pay for the return shipping and we've had a lot of packages get lost in transit so if we don't get it back, you don't get your refund. So I took the 25% back and threw the items away, because I'm not going to pay MORE money to only have them refuse to refund me because the items get "lost." Worst return process and worst online purchase I ever made. BTW, I can't find anywhere on their site to leave a review there, which should have been my first clue, I guess

I ordered a dress from this company intentionally in two different sizes to test fit, however they sent me two of the same size. On top of that, the dress was incredibly disappointing. The material was thin, cheap, and almost see-through. The dresses looked nothing like the quality advertised online, and the fit was completely inconsistent and unflattering. They simply did not work for my body type at all.

What made the experience even worse was the return process. Customer service was exhausting to deal with. They requested endless photos and documentation just to start the return, only to ultimately refuse to provide a proper refund. It felt intentionally difficult and incredibly frustrating.

Now I’m stuck with two dresses I will never wear and a terrible customer service experience to match. I will absolutely never shop with this company again, and I would strongly caution others before ordering from them.