There were a few things that I think could have been better. First, it took several weeks to get the merchandise. Second, when I communicated with the representative, they indicated there was an abili... もっと見る
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My organization has been using various drop shipping and print on demand services for a few years now. Those other services have not come close to the ease of use and customer service that MerchLoop h... もっと見る
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Merchloop has been so great. There are so many options when setting up a digital storefront. I really was overwhelmed. However they delivered on a time crunch and worked with us through every quest... もっと見る
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User-friendly website and ordering process, great selection of options to add to our store. If we could have speedier delivery, it would make it 5 stars in a heartbeat! Definitely 4/5 stars as we are... もっと見る
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企業情報
当該企業による記述
Merchloop is a company swag store platform revolutionizing company swag. Merchloop empowers companies to bring their visions to life with custom swag stores, effortlessly blending on-demand production with innovation. Global distribution, unparalleled pricing and top brands make Merchloop the best option for businesses producing merch for their employees and clients. By championing sustainability and cutting-edge personalization, Merchloop transforms ordinary branded merch into a meaningful connection between brands and their employees, all while fostering a more sustainable world.
連絡先
Las Vegas, 米国
- 702-475-6921
- hello@merchloop.com
- merchloop.com
4.0
ほぼ満足
41件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It took over a month to receive my…
It took over a month to receive my package and when received, some shirts had holes in them.
2026年4月14日
自発的なレビュー
Merchloop からの回答
Thank you for your feedback & we’re sorry to hear about the delay and the condition of the shirts when they arrived. That’s definitely not the experience we want you to have.
We’d like to make this right. Please reach out to us at hello@merchloop.com with your order details (or order number), and we’ll arrange a replacement right away.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Good quality!
2026年3月26日
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear you’re happy with the quality and appreciate you taking the time to share.
The shirt I ordered has to be…too small mis-marked
The shirt I ordered has to be mis-marked. It was too small and I even consulted the size chart when choosing the size to order and it just has to be wrong!! You are not able to return your items and it’s just too expensive for this to be happening!! I am going to talk to HR about changing companies because this has happed to other co-workers as well!!
2026年3月27日
Merchloop からの回答
We’re sorry to hear about your experience — we understand how frustrating sizing issues can be, especially when you’ve followed the size chart.
We’d really like the opportunity to look into this and help make it right. Please reach out to us at hello@merchloop.com
with your order details so we can review and assist further.
We appreciate you bringing this to our attention and hope we can resolve this for you.
It took almost a moth to get the…
It took almost a moth to get the shirts. They weren’t even embroidered
2026年3月27日
Merchloop からの回答
We’re very sorry to hear about this experience, both the delay and the missing embroidery are not what we expect or aim to deliver.
We’d like to make this right right away. Please reach out to us at hello@merchloop.com
with your order details, and we’ll arrange a full replacement along with a $50 gift card for a future order.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear your order arrived quickly and that you’re enjoying the shirts and hat. We appreciate you taking the time to share!
There were a few things that I think…
There were a few things that I think could have been better. First, it took several weeks to get the merchandise. Second, when I communicated with the representative, they indicated there was an ability to do multiple logos. I indicated that request in my order, but it was not done.
2026年3月26日
Merchloop からの回答
Thank you for your feedback and we appreciate you taking the time to share your experience. We’re sorry to hear about the longer delivery time and the issue with the logo request not being completed as expected.
Our standard turnaround time is typically around two weeks, so we understand your concern and would like to look into what may have caused the delay. We’d also like to review the logo request to see what happened there.
Please reach out to our support team so we can review your order details and work to make this right. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear the site was easy to navigate, your order arrived quickly, and that the support experience was prompt. We appreciate you taking the time to share!
Purchasing was easy
Purchasing was easy, the explanation of each item was detailed. All of my items came faster than I expected and all fit well.
2026年2月24日
Merchloop からの回答
Thank you so much for the kind review! We’re happy to hear the purchasing process was easy and that the product descriptions helped you choose the right items. It’s great to know everything arrived quickly and fit well.
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear the experience was user-friendly and appreciate you taking the time to share.
Customer service is excellent
Customer service is excellent. The representative was able to take care of my issue quickly and professionally.
2026年2月25日
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear your issue was resolved quickly and professionally. We appreciate you taking the time to share your experience.
Love EVERYTHING but the mug
The mug I ordered has already lost the organization logo. I love it- but the decal was apparently a sticker? I hand-washed the mug in warm water- and the sticker just floated right off. Everything else I ordered was PERFECT and I couldn't love my apparel more!
2026年2月24日
Merchloop からの回答
Thank you for sharing your feedback. We’re sorry to hear about the issue with the mug — that’s definitely not the experience we want anyone to have. We’re glad to hear everything else in your order was perfect, but we’d love to make this right for you.
Please reach out to us at hello@merchloop.com
and we’ll be happy to send a replacement product of the same value. We appreciate you bringing this to our attention so we can help resolve it.
Nice quality
Nice quality, but some of your merchandise has been out of stock for months now.
2026年2月25日
Merchloop からの回答
Thank you for the 4-star review! We’re glad to hear you’re happy with the quality. We appreciate the feedback on stock availability as well, keeping items in stock is something we’re actively working to improve. Thanks again for sharing your experience.
I am proud to wear the Hope symbol
I am proud to wear the Hope symbol. My brother attended hope starting in the early 60's donuts been a big part of my life. I also have worked at Hope. I now live out of state but I saw a picture of a friend that had one and had to have it.
2026年2月24日
Merchloop からの回答
Thank you so much for sharing this, it’s wonderful to hear how meaningful the Hope symbol is to you and your connection to Hope over the years. We’re really glad the product could be a small part of that story and something you’re proud to wear. We truly appreciate you taking the time to share your experience!
Took so long to get here and was…
Took so long to get here and was printed in bad quality and physically dirty.
2026年2月23日
Merchloop からの回答
We’re really sorry to hear about this experience — that’s certainly not the quality or condition we expect our merchandise to arrive in. We’d like to look into this right away and make it right.
Would you be able to reach out to our support team at hello@merchloop.com with your order number so we can review the details and send a replacement immediately. We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
Merchloop からの回答
Thank you for the 5-star review! We’re glad to hear everything arrived in a timely manner and that you’re happy with the quality of the merchandise. We appreciate you taking the time to share!
Product amazing
Product amazing, they were out of bottles we originally ordered, but they contacted us and sent suggetion and it was perfect.
2026年2月23日
Merchloop からの回答
Thank you for the 4-star review! We’re so glad to hear you loved the final product. While we’re sorry the original bottles were out of stock, we’re happy the suggested alternative worked out perfectly. We appreciate your flexibility and your feedback!
A month for a delivery
A month for a delivery? Not even from china something takes a month now a days. That is a joke honestly! Almost 20 days going from one place to another in the United States! Far away from efficient! And I have not received yet! I don’t know if it’s going to the more than a month! As I cannot reply to your reply, the shipment is in fact to Colombia and it's correct! What I'm saying I st at the package was transfered more than 7 times within the United States going from once state to another one and then go in back to Chicago! That's crazy! 12 days from one point to another in the United States and then finally sent to an international airport? I bought 3 diferent items from Amazon and I have received them in a couple days! While waiting for you shipment! That's crazy more than a month for me to receive a package from the USA to Colombia?
2026年1月25日
Merchloop からの回答
Hi Ricardo,
We’re sorry to hear you’re frustrated with the delivery timing — we understand delays can be disappointing.
After reviewing the order details, the shipment appears to be addressed to Colombia. In your review you mentioned it was shipping within the United States, so we just want to confirm the destination to ensure we’re looking at the correct information.
The order was produced within our standard 12-business-day production timeframe listed on our website. Transit times can vary depending on destination and carrier processing, particularly for international shipments.
Please reach out to our support team (or reply here) and we’ll be happy to review the tracking with you and assist further.
Merchloop has excellent customer…
Merchloop has excellent customer service. I made a mistake in ordering and upon chatting with the online chat customer service, my order was fixed immediately. It's a breeze to make an order, and in my case, fix it if any mistakes are made.
2026年1月26日
Merchloop からの回答
Thank you so much for the 5-star review! We’re glad to hear the order was corrected quickly and that the online chat made the process easy. It’s great to know the ordering experience felt smooth from start to finish. We really appreciate you taking the time to share!
User-friendly website and ordering…
User-friendly website and ordering process, great selection of options to add to our store. If we could have speedier delivery, it would make it 5 stars in a heartbeat! Definitely 4/5 stars as we are now.
2026年1月26日
Merchloop からの回答
Thank you for the thoughtful 4-star review! We’re glad to hear the website and ordering process were easy to use and that you enjoyed the selection available for your store. We appreciate the feedback on delivery timing as well — improving shipping speed is a top priority for us this year. Thanks again for sharing your experience and helping us continue to improve.
incredible experience
Incredible to see a company offer exactly what businesses need! The team at Merchloop has been an absolute pleasure to work with!
2026年2月2日
自発的なレビュー
Merchloop からの回答
Thank you so much for the 5-star review! We’re really glad to hear Merchloop has been a great fit for your business needs and that the experience has been a pleasure. We truly appreciate you taking the time to share this.
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