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Mercury Fiber レビュヌ 

187
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TrustScore 5段階評䟡の4

4.0

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5぀星のうち5の評䟡

Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... もっず芋る

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5぀星のうち5の評䟡

With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... もっず芋る

5぀星のうち1の評䟡

I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... もっず芋る

䌁業が回答したした

䌁業情報

  1. むンタヌネット サヌビス プロバむダ

Mercury Fiber に぀いお

圓該䌁業による蚘述

From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.

Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.

Where We Serve

We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.

Why Choose Mercury Fiber

  • No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
  • Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
  • Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
  • Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
  • Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.

Building Stronger Communities

Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:

  • Students access online learning resources and virtual classrooms without buffering.
  • Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
  • Families enjoy seamless streaming, gaming, and smart home connectivity.
  • Rural and suburban economies thrive with modern digital infrastructure.

Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.

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4.0

ほが満足

TrustScore 5段階評䟡の4

187件のレビュヌ

5぀星
4぀星
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ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(187)

過去12か月のレビュヌ数: 39件

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5぀星のうち1の評䟡

Nothing but poor service and even


Nothing but poor service and even poorer customer support. I'll be changing companies ASAP!

2026幎7月4日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for your feedback, Leah.

We're sorry to hear that your experience with both our service and customer support did not meet your expectations. Providing reliable service and responsive support is our priority, and we're disappointed to learn we've fallen short.

We would appreciate the opportunity to learn more about your experience and see if we can help resolve your concerns. Please contact our Customer Support team Monday through Saturday, 7:00 AM–6:00 PM CST at 1-800-354-4915 or by email at support@mercuryfiber.com.

We value your feedback and hope to have the opportunity to restore your confidence in Mercury Fiber.

— Mercury Fiber Team

5぀星のうち4の評䟡

Job not complete - now complete

The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fiber coiled up on my lawn. They have no regard for your property. Not happy one bit. Update: they are burying the cable!!! Thank you sooooo much!!

2026幎6月7日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for your feedback, Linda.

We're glad to hear that you're happy with the connection itself, but we're very sorry to hear about your installation experience. We understand how frustrating it is to have fiber left on your lawn and to feel that your property was not treated with the care and respect it deserves.

What you've described does not meet the standards we expect from our installation teams. Our Install & Repair Supervisor has been made aware of your concerns and will be in contact to discuss the situation and help ensure it is addressed.

We appreciate you bringing this to our attention and giving us the opportunity to improve your experience. Thank you for your patience as we work toward a resolution.

— Mercury Fiber Team

5぀星のうち1の評䟡

Been months and they haven't buried the


Been months and they haven't buried the line yet. I've called 4 times and this last time they showed in the system that the line was buried and it is not. I moved from xfinity because of their poor customer service now I'm betting the same from Mercury which is a shame because their speed is good. If they don't bury the line soon I'm calling back to cancel

2026幎6月15日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for your feedback, Mark.

We sincerely apologize for the delay in burying your service line and understand your frustration, especially after having to contact us multiple times for an update. This is not the level of service we strive to provide.

Our team has reviewed the situation and taken steps to address it. We have scheduled your line burial appointment for tomorrow between 1:00 PM and 5:00 PM and will continue to monitor the work to help ensure it is completed as planned.

We appreciate you recognizing the quality of the service itself, and we regret that the installation follow-up has not met expectations. Thank you for bringing this matter to our attention and giving us the opportunity to make it right.

— Mercury Fiber Team

5぀星のうち1の評䟡

They promised we would have internet


They promised we would have internet better than our previous frontier WiFi and will even be better than frontier. Within the past month alone, we have had troubles with our internet going down sooo many times. Our WiFi is also lagging soo much I can’t even play any of my video games with lagging and dying soo much. They are frauds who need to be shut down and have a lawsuit filed on them for the lies they are telling us. At least with frontier, our WiFi didn’t go down at random times, my WiFi didn’t affect my gameplay either. This is BS and I will never trust them again to handle my WiFi.

2026幎6月5日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for sharing your feedback, Richard.

We're sorry to hear about the service issues you've described and understand how frustrating internet interruptions and performance concerns can be, especially when they impact activities like online gaming.

We’re unable to locate an account matching the information provided in your review. We would appreciate the opportunity to investigate your concerns further and determine what may be contributing to the issues you've experienced.

Please contact our support team directly with your account information, service address, or the name associated with the account so we can review the matter and work toward a resolution. Our team is available Monday through Sunday from 7:00 AM to 6:00 PM CST at 1-800-354-4915 or by email at support@mercuryfiber.com.

We take customer concerns seriously and are committed to providing a reliable service experience for the communities we serve.

— Mercury Fiber Team

5぀星のうち1の評䟡

Broken water pipe

They came to bury the cable and they destroyed a water pipe for my sprinkler sistem, they covered it with dirt and left, I called it in and they said will send a technician and no call no show , my yard was flooded and still not fixed

2026幎5月16日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for bringing this to our attention, Saul.

We’re very sorry to hear about the damage to your sprinkler system and the inconvenience this has caused. This is not the experience we want for anyone in our service areas, and we understand how frustrating property damage and delayed follow-up can be.

Our team has reviewed your concern, connected with you directly, and escalated the matter to our Field Operations team for further review and resolution. We have also received the photos of the damage and shared them with the appropriate supervisor to ensure this is addressed as quickly as possible.

We take concerns like this seriously and appreciate the opportunity to work toward a resolution. Thank you for your patience as we continue to follow up.

— Mercury Fiber Team

5぀星のうち1の評䟡

Absolutely Not

I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have jumped about 800% WITHIN A YEAR. I would not recommend a company like this at all.

-Sean Mattson

2026幎5月7日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for sharing your feedback, Sean.

We appreciate you taking the time to share your perspective. Our pricing and promotional offers are designed to remain competitive while supporting continued investment in our network, service quality, and customer experience.

We understand that pricing is an important factor when evaluating internet providers, and we encourage anyone comparing services to consider overall value, reliability, speeds, and customer support alongside promotional rates.

We appreciate the feedback and will continue working to provide the best possible experience for the communities we serve.

— Mercury Fiber Team

5぀星のうち1の評䟡

Do not let this company into your city

Do not let this company into your city. Last Winter they came to my neighborhood area. The people they have hired to install throughout the neighborhoods are not very good. They dug a hole in my yard and did not return for 4 weeks, but hey they put an orange cone down. When they did complete the install, they left garbage in my yard. Half a spool of wire, the card board box it came in and their lunch trash. I also have to repair my lawn, because there solution to a big hole in the ground is to spread the dirt around an area 4 times the size of the hole. Put little to no seed down, but 2 inches thick of straw to cover

2026幎4月28日
自発的なレビュヌ
Mercury Fiber ロゎ

Mercury Fiber からの回答

Thank you for taking the time to share your experience, Daren.

We’re very sorry to hear about the condition your yard was left in during construction. While it appears, you are not a Mercury Fiber customer, the concerns you’ve raised about our installation practices are important to us and not reflective of the standards we expect from our teams and contractors.

Network construction can be disruptive at times, but we strive to complete all work promptly, restore properties thoroughly, and leave every area in clean condition. What you’ve described—delays in returning to complete work, debris left behind, and insufficient restoration—is not the experience we want anyone in our service areas to have.

We would appreciate the opportunity to make this right. Please reach out to us directly at 1-800-354-4915 with your address so we can investigate the situation and coordinate proper cleanup and restoration if needed.

We value the communities we serve and take feedback like this seriously as we continue to improve.

— Mercury Fiber Team

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