Messina Clinic レビュー 

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2024年11月1日

Hi Rosa Maria, Thank you so much for your kind words and wonderful review! We're thrilled to hear that you felt so well taken care of from start to finish. Dr. Carol and our entire team truly strive to create a warm, welcoming environment, and it means a lot to us that you noticed. We'll be sure to share your compliments with our receptionists and nurses, who work hard to make each visit a positive experience. Thanks again for your feedback—it’s a pleasure to have you as part of our patient family!

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2024年11月1日

Ola Alessandra !! Muito obrigado pela sua avaliação e por compartilhar sua experiência positiva! 😊 Ficamos felizes em saber que você foi bem atendida no horário marcado e que nossa equipe de recepcionistas foi atenciosa e ágil no atendimento pelo WhatsApp. Trabalhamos para proporcionar a melhor experiência aos nossos clientes, e seu reconhecimento é muito gratificante para nós. Conte sempre conosco!

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2024年10月16日

Ola Mara Sueli!!!
Muito obrigado por suas palavras tão carinhosas! 🥰 Ficamos extremamente felizes em saber que você se sentiu confiante e bem cuidada desde o momento da recepção até a consulta com a Dra. Caroline Fontana e os exames na clínica. Nossa equipe se dedica diariamente para oferecer o melhor atendimento, e é gratificante saber que isso foi refletido na sua experiência.

Estamos honrados por poder fazer parte da sua jornada de saúde aqui no UK. Será sempre um prazer recebê-la, e já estamos ansiosos para vê-la em breve!

Um grande abraço de toda a equipe da Messina Clinic.

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2024年9月17日

Hi Priscila! Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience and felt truly listened to during your visit. Patient care and understanding are our top priorities, and we're glad it made a difference for you. We look forward to continuing to provide you with the best care possible!

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2024年9月12日

Hi Lays, thank you so much for your kind words! We're thrilled to hear that you consistently enjoy our service. Your continued trust and support mean the world to us, and we look forward to serving you again soon! 😊

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2024年9月5日

Dear Renata, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with both our dermatologist and gynecologist. Our team is dedicated to providing the best care possible, and we're grateful for your feedback. We look forward to seeing you again!

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2024年8月27日

Thank you so much Santos for your kind words! We're thrilled to hear that you found our team polite and professional. Providing excellent care and service is our top priority, and your feedback is greatly appreciated. We look forward to continuing to serve you!

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2024年8月13日

Thank you Natalia for such a kind review. Thanks for sharing your positive experience with us, it was a pleasure to have you at Messina Clinic.

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2024年7月30日

Hi Michael !! How sweet are your words! We are very grateful for you sharing your experience with us. We are very happy to know that our team looked after you well.
Thank you for choosing Messina Clinic take care of your health. We are here to support you on your happier and healthier journey.

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2024年7月22日

Thank you Marta. Messina clinic team are very pleased to know that you are satisfied with the care you received from us.

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2024年7月22日

Thank you Renee for your review. We are very pleased to know that you received the best care from our team and you are satisfied with it.

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2024年6月17日

Sr Mello, sinto muito que o Sr e a Sra sua esposa estejam insatisfeitos e insistam em continuar a deixar comentários alegando não terem sido acolhidos por nossos profissionais.
Infelizmente, nossas investigações estão corretas e o Sr não estava presente na consulta de sua esposa, portanto não pode afirmar como correu a mesma.
 
E não estamos tentando "gritar online" para justificar nada pois não precisamos disso, sugiro que volte em seu primeiro comentário e veja o que escreveu, com letras maiúsculas, a resposta foi somente reproduzida  da mesma forma para enfatizar exatamente como o Sr fez, me parece que esqueceu o que escreveu e quem está  "gritando"?

Mas, sinceramente sentimos muito por toda essa frustração que estão sentindo, e volto a reafirmar que nossos profissionais acolhem todos pacientes de forma empática e humanizada e se dispõem a ajudar no que podem dentro de suas limitações profissionais em Uk, e foi o que a Dra fez, explicou e deu toda orientação  para sua esposa sobre acompanhamento da gestação.

Quanto à reciclagem, nossos profissionais fazem anualmente vários cursos e vão a vários congressos para se atualizarem regularmente, mesmo porque há avaliações anuais dos órgãos de revalidação em UK, então quanto a isso, não se preocupe.

E por fim, não temos uma "galera" que responde clientes insatisfeitos, temos uma equipe de profissionais incríveis, que entram em contato com todos pacientes que tenham qualquer problema de insatisfação e cordialmente  nos contatam  para conversar e tentar resolver de maneira cortês.

Se o Sr quiser entrar em contato para discutir mais detalhadamente o assunto, estamos à sua disposição e sempre estamos abertos para ouvir nossos pacientes e entender suas queixas.

Desejamos tudo de bom ao Sr e a Sra sua esposa e que encontrem os  profissionais que almejam.

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2024年6月14日 に更新

Vitoria, thank you for your feedback. We take all patients' comments and opinions on board. But I am sorry to say that your comments are very disrespectful with our professional ethics as it does not reflect the true facts.

Firstly, consultation prices are very competitive for a private clinic in central London, we often review our prices to ensure that we are accessible for all whilst remaining competitive among others in the industry. I would suggest that you do your research before making such claims. Prices in other clinics can range from £150 - £300 for follow-up appointments.

Even though we are a Brazilian Clinic we follow the legislation to practice in UK not Brazil please bare that in mind when visiting our establishment, as operationally we differ from customs from Brazil. Our uniqueness to our service is our patients get the privilege of a personalized service in their own language but in line with the CQC guidelines.

Please bear in mind that every private clinic charges for their professional's time and Messina Clinic is no exception to this rule.

Secondly, we have a dedicated customer service team who inform to every patient all of this information as they need to know before booking and attending consultations, including information about all our fees for follow-ups. We give all information by phone and email plus you have read and signed the consent forms which is sent to all patients confirming that you read and agreed with our terms and conditions including any and fees (forms are in both in English and Portugues in the case patients do not understand English).

Lastly, Just to confirm that you have previously attended an appointment to see our gynecologist and you paid for the follow up so you were well aware of the charges and our protocol.

As per your comments, Dr Priscilla's consultation does not last 5 minutes, Dr Priscilla always takes the time she needs based on each of her patients and often overruns. She is an excellent professional with attention to detail to ensure that she explains thoroughly to patients any examination results they may have and they are often very comprehensive and would take at least take 30 minutes of the follow up to explain to any patient.

Regarding sending any results via email we are able to do this but we often recommend that you see a doctor with a follow up appointment to explain results that sometimes only a trained doctor can explain.
Our customer service team sent your results at your request because you refused to pay £60 for your follow-up as part of your initial consultation to have it all explained to you and seek any further treatment that may be needed based on your results.

After sending you your report via email, as expected, you did not understand the results and made a complaint to our customer service team.

Messina Clinic is committed to give all our patients the best humanized care with empathy and personalized service. Many like you want a custom service in their native language but patient need to understand that we are not NHS and if they cannot afford the fees for the private service they should seek services offered by the NHS.

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2024年6月14日

Luiz, thank you from all of us. Your review is very important to us and we are very glad to know that you are satisfied with the services you have received.

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2024年6月7日

Thank you Carolina for sharing your experience at Messina Clinic. Our team are committed to provide the best care to all our patients. We are very pleased that everything went well and you are satisfied.

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2024年5月28日

Muito Obrigada pela sua review Elisania. Muito bom saber que esta satisfeita com os nossos servicos e que nossa equipe tem cuidado de sua saude com o cuidado e atencao que voce merece.

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2024年5月15日

Thank you Grace for your review.

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2024年5月13日

Thank you Nathalia for your lovely review. Our team are hear to look after you and your health any time you need it.

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2024年4月22日

Muito obrigada Paulo pelo seu comentario. Estamos felizes em saber que voce foi bem atendido por toda nossa equipe. E que esta satisfeito com nossos servico! Estamos a sua disposicao sempre que precisar.

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2024年4月22日

Thank you Ademir. We are pleased to know that you had an excellent experience at Messina Clinic.