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724
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TrustScore 5段階評䟡の3

2.9

トレヌディング カヌド専門店
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5぀星のうち1の評䟡

Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... もっず芋る

5぀星のうち2の評䟡

Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... もっず芋る

䌁業が回答したした

䌁業情報

  1. トレヌディング カヌド専門店
  2. コレクタヌズ ショップ
  3. 眮き物店

圓該䌁業による蚘述

UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!

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2.9

たあたあ

TrustScore 5段階評䟡の3

724件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.9

すべおのレビュヌ

(724)

過去12か月のレビュヌ数: 2件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Slim chance I'll be ordering from here again

Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now June. I can understand I was maybe taking a risk when purchasing pre-order items and thats on me. A quick example:
BANPRESTO One Piece World Figure Colosseum 3 Super Master Stars Piece Figure The Monkey.D.Luffy Gear 4 (Two Dimensions) 22cm. A statue I ordered, it's pre-order release date *was* December 2021 but now its february 28th 2022.

Anyways, delivery so far is running slim and I'm growing hopeless for my statues. But I understand if there is a genuine reason why pre-order dates.

2022幎6月4日
自発的なレビュヌ
MetaGeeks ロゎ

MetaGeeks からの回答

Hello Average Bean!

We are an official BANPRESTO stockist and usually, we get products first. Unfortunately, BANDAI has experienced logistical delays, due to ongoing global situation. This has led to delays in the distribution of these goods, largely to indepent stores. This delay has then been exacerbated by a backlog of goods from other of our ranges, that has unfortunately led to further delay.

This is not typical of what you can expect from us and before the end of the year, we hope that the logistics are resolved. We would like to make it clear that these are delayed, not cancelled, and that they will be received. We are continuously receiving more stock from BANDAI, just at significantly different times than expected. This particular figure should be here this month, we hope.

Thank you for taking the time to read this and thank you for your understanding of the situation. If you choose to keep your order, we look forward to delivering your order.

All the best,
The MetaGeeks Team

5぀星のうち1の評䟡

Disappointed

Disappointed

Pre-ordered a booster box, it's now 6 days after release and it still hasn't been shipped out, despite the promise of "next day delivery." I had to reach out to them to understand what was going on, they didn't even have the courtesy to send me an update about the order, instead telling me about a newsletter that you have to actively sign up to recieve. This is beyond dumb, there is no disclaimer on the page warning about delays/shortages and I believe they took on too many orders without being able to fulfill them. Definitely will not be pre-ordering from them again, and I suggest others do the same. Very poor communication.

2022幎6月2日
自発的なレビュヌ
MetaGeeks ロゎ

MetaGeeks からの回答

Hello Connor,

We sent out an email informing our customers that there was going to be a delay on this range. We are a small business with 2 team members working on emails - unfortunately, we do not have the capacity to send individual emails to every customer. We are unable to reach out to customers unless they permit us to do so. For that reason, this is sent through the newsletter software.

This is something we hate to see ourselves and have very rarely seen before. However, due to current issues in our supply chain, as well as the industry as a whole, we have been unable to fulfill some items in time for release. All release dates are tentative and subjective to delays (though this largely refers to figures and collectables). We really hope to be back to normal regarding new releases in the near future.

Regardless of where you choose to shop, we hope you continue to enjoy your hobby.

If you have taken time to read this, we thank you for that and hope you can understand why this has occurred.

All the best,
The MetaGeeks Team

5぀星のうち1の評䟡

Disgraceful support handling

Disgraceful support handling, only company where it takes 5 days for a refund to even be processed, not to mention the lack of communication.. 0/10

2022幎6月2日
自発的なレビュヌ
MetaGeeks ロゎ

MetaGeeks からの回答

Hello Howard,

We understood your frustration over the bank holiday weekend for the Queen's Jubilee. Unfortunately, we were not able to process the refund or reply over these dates. A member of our team told you this would be dealt with as soon as possible, which fell on the next week unfortunately, due to the bank holiday.

As you are aware, your order has now been refunded and is with you now.

We understand your reason for this feedback and also hope you can understand the delay.

Have a great week.
The MetaGeeks Team

5぀星のうち5の評䟡

Recommended!

Thank you very much for your service MetaGeeks Team.
The product was great, and the customer service was fast and friendly :).
Will be shopping here again in the near future, I'd recommend to anyone!

2022幎5月15日
5぀星のうち5の評䟡

Polite and quick to respond

Had to contact for updates on products as I had placed a pre-order but the team were always quick to get back to me and very polite.

One of the products I ordered was unavailable but they were very quick to issue me a refund after contacting them and they apologised that they were unable to get it and that it was not in stock.

2022幎5月15日
5぀星のうち4の評䟡

Reliable service

Reliable service, although delivery took 5 days, with choosing the tracked24 delivery option

2022幎5月14日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you so much for ordering from us and leaving a review, we really appreciate it! We hope you enjoy your purchase!

We sincerely apologise for the longer delivery time as we know how frustrating it can be. However, looking at our records the orders was placed on Saturday the 30th April and the following Monday was a bank holiday resulting in us not being able to ship your item until Tuesday (3rd May).

We’re always looking to improve so your feedback is extremely valuable to us! We hope to see you shop with us again!

All the best,
The MetaGeeks Team

5぀星のうち5の評䟡

Well packed

Well packed, fast delivery

2022幎5月14日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you for leaving us a 5 star review, we really appreciate it! We hope you enjoy your purchase.

It means a lot to us to compliment our packaging. We pride ourselves in ensuring all items are safely and securely packaged in our 100% eco-friendly packaging.

We look forward to seeing you again!

All the best,
The MetaGeeks Team

5぀星のうち5の評䟡

Perfect experience

2022幎5月14日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you for leaving us a 5 star review! We’re so happy you had a perfect experience!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

5぀星のうち5の評䟡

Great service

Great service, cool products.

2022幎5月12日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you for shopping with us and leaving us an awesome review, it means the world to us!

We’re constantly adding cool new products so keep checking back with us! We look forward to seeing you again soon!

All the best,
The MetaGeeks Team

5぀星のうち5の評䟡

Another excellent purchase from


Another excellent purchase from metageeks smoth and great communication 👏

2022幎5月12日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you for another purchase and being such an awesome loyal customer! We really appreciate it!

We look forward to seeing you again soon!

All the best,
The MetaGeeks Team

5぀星のうち5の評䟡

Reliable Website to buy cards off

Fast Delivery, easy to use website A*

2022幎5月12日
MetaGeeks ロゎ

MetaGeeks からの回答

Hello,

Thank you for your purchase and leaving us a 5 star review, we really appreciate it! We hope you got some awesome pulls, maybe even a Ghost Rare?!

It means a lot to us that you gave our website an A*, we worked really hard on the design of our new website to ensure it was easy to navigate and improved the overall customer experience.

We look forward to seeing you again!

All the best,
The MetaGeeks Team

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