MetaGeeks レビュー 

MetaGeeks からの回答

2022年3月16日

Hello,

Thank you for leaving us a 5* review, it means a lot to us!

We’re happy to have helped with your order and we’re so pleased it got to you. We love the Crash Bandicoot Nendoroid and we hope your son enjoys it as much as we do! We hope he had a lovely birthday!

Thank you again, we look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年3月4日 に更新

UPDATE:

Firstly, I am unable to contact you directly, as you have chosen to withhold your information (name, email, order number). For that reason, I have no choice but to reply directly to you.

I hope you can understand that replying is good practice and we do this for both good and bad reviews. It is important that our customers know we hear them and acknowledge their feedback.

Reacquiring goods is not personal, and requesting these returned was not either. It is a shame that this was made into a personal dispute when you posted it on the internet, rather than replying to my email. To me, this is strictly professional. If you would like to resolve this, which I certainly would, please reply to my email so we can speak.

At no stage have I ever claimed we are not at fault. We did accidentally send the goods out, due to a mix up on the systems. This is our fault, and we wholeheartedly take blame for that. However, not returning the goods is also an offence, and I hope you can accept the part you have played in this. Neither party is blameless and I hope we can both acknowledge our role, and understand each others perspective.

To reiterate what I've said, if this was genuinely and accident, I apologise sincerely if I hurt your feelings. This was never the intention. However, I hope you can understand the need for clear communication (i.e giving a deadline, explanation of the circumstances and consequences). It is a requirement when this occurs, unpleasant thought it may sound. Again, I apologise for this.

Once again, if you would like to seek resolution, or would like to provide constructive feedback, you know how to contact us.

Otherwise, I hope you have a great day.

Dear Mali Limit,

We have not received any correspondence under your name and noticed you posted on here anonymously. Your choice to spell the business name wrong reflects your intent. If you want to spend your spare time posting late night revenge attempts, that's entirely up to you. It is truly a shame that you seem to seek revenge rather than reconciliation. This reflects more on yourself than it does our team.

I contacted you several times about goods that were not paid for. You choose to ignore my emails several times, over the course of 4 days. Unfortunately, this goes from an accident to malicious intent and theft. If this was intentional, which this indicates it was, then I'm forced to recoup the goods any way possible.

As mentioned in the email, if this was accidental, and somehow you did not receive the "order shipped" email, "DPD has your parcel email" and "DPD will deliver your order today" email, then truly, I apologise sincerely. However, purposely withholding the goods is immoral and I'm required to seek the goods returned or paid for. I'm unsure why this request was met with such resistance.

Our customer service is second to none, with thousands of compliments and positive reviews. We're:
Honest - even if this means delivering bad news about delays.
Attentive - Most queries dealt with in hours on weekdays
Adaptable - No questions asked cancellations. No waiting around for nonsense. We refunded your order within hours of being requested.

I believe no one would think it is rude to request the goods returned or paid for. I'm glad you have given me an opportunity to address this.

If this was not intentional, rather than seeking attention, I believe you would seek an apology, which I have already given. At the end of the day, we're all only human. It is however a shame to see this revenge attempt, when we work so hard to resolve issues the best we can.

Regardless, have a great day.

Jordan
MetaGeeks

MetaGeeks からの回答

2022年3月8日

Hello,

Thank you so much for your purchase and we really appreciate the 5* review! We’re super happy you had a perfect experience with us and we look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年3月10日

Hello,

Thank you so much for your kind words and leaving us a 5* star review! Honesty, integrity and professionalism are at the heart of our mission and we’re proud to be an official partner of Bandai and an Official Good Smile Partner Shop.

We’re so pleased you’re happy with your purchases and we look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月28日 に更新

Hello,

Welcome to MetaGeeks! Thank you for shopping with us and leaving us a 5* review! It means a lot to us!

We can’t wait to see you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you for leaving us a 5* review! It means the world to us that you had an excellent experience shopping with us!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you so much for leaving us a review! We worked hard to ensure our new website was an improvement on the old one so we’re really happy that you had a great check out experience and you found what you were looking for easily.

We’re By Geeks, For Geeks and it’s our mission to ensure collectables are affordable for all!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you for leaving us a 5* review! We really appreciate your kind words, they mean a lot to us! We’re so happy you had an amazing experience and we can’t wait to see you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you for leaving us a 5* review! We love that you had an amazing experience and we’re so happy it arrived quickly and secure - we’re very proud of how securely we package our products to ensure safe transit!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

We really appreciate you leaving us a 5 star review! It means the world to us that you’re happy with your product and service! Definitely keep checking back with us as we’re adding new products all the time.

We can’t wait for you to visit us again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you for leaving us a 5* star review and we hope you managed to find the perfect birthday present! We definitely have plenty to choose from as we’re always adding new items to the website.

We’re sorry to hear that you were having issues with the search function. Usability and navigation are aspects we worked really hard on to improve with the launch of our new website. We want it to be as excellent as it can be so we really appreciate your feedback.

Thank you again for shopping with MetaGeeks and we hope to see you again soon!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月25日

Hello,

Thank you for leaving us a 5* star review, it’s a pleasure knowing how happy you are with your order!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月18日

Hello,

We're very sorry to hear this has occurred.

We are very (very) particular about sending products that have been damaged. Any item with any damage to the packaging, is logged as damaged and put in our "damaged stock" section. If this has been damaged in transit, we're also disappointed with that too.

We've very proud of how securely our boxes are packaged, including having perfect size boxes and the correct amount of packing paper to ensure safe transit. We're very environmentally friendly and pack with enough to fill the box, but not enough to cause any kind of pressure to the packaging. Pop Up Parade figures have very fragile packaging, and we're very conscious of this.

We're sure you've seen all our great reviews and can appreciate that this is an anomaly, not the usual service we provide.

You have not contacted us to allow us to look at the issue. It would be great to be given a chance to resolve this. Our team would be happy to look at the issue and resolve this as soon as possible. You can reach us at support@metageeks.co.uk

All the best :)
The MetaGeeks Team

MetaGeeks からの回答

2022年2月16日

Hello,

Thank you for leaving a review - it really means a lot to use!

Be sure to come back on spend your loyalty points soon. :)

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月15日

Hello,

Thank you so much for leaving us a 5* review, it means a lot to us! Thank you for your kind words, we’re so happy you’re pleased with your products!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月15日

Hello,

Thank you for your first time purchase from us and leaving us a 5* review! We really appreciate your kind words about your first experience with us, it means a lot!

It's awesome you got some great pulls from your box, we reckon we might be your good look charm!

We look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月16日

Hello,

Thank you so much for your review!

EU customs is an area we have worked extremely hard on when developing our new website ensuring we listened to feedback from all our awesome EU customers. It’s our pleasure to now say that there are no more EU custom charges for our EU customers and we’re happy to have made the process easier and quicker!

We are very sorry to hear your item was damaged in transit. We have very strict guidelines on the quality of the products we ship out and any that have damage (even minor) are placed in our damaged stock section on our website.

Thank you for your feedback, we really appreciate it and it helps us to continually improve!

We hope you like our new website and we look forward to seeing you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月15日

Hello,

Welcome to MetaGeeks! Thank you for purchasing from us and leaving us a 5* review!

As an Official Good Smile Partner Shop and Official Bandai Partner, it means we usually get products before other retailers helping our customers to find those hard to get hold of figures.

We’re so pleased you're happy with your purchase and we can’t wait to see you again!

All the best,
The MetaGeeks Team

MetaGeeks からの回答

2022年2月16日

Hello,

Thanks for the review! We're very happy you've had a great experience.

With Apple Pay, we've tested this based on your experience and it seems to be working fine. It is possible that it may not have worked due to a cookie or cache conflict on your device. We'll continue looking into this to be sure!

We hope to see you again soon!

The MetaGeks Team