Even though I didn't like the outcome, I would have rather returned the item for a full refund. Jamie was very well mannered and I understood that he did the best he could.
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I ordered a dress that didnât end up having a size on it when it arrived and didnât fit either, I emailed and was told to reorder another item for a $6 fee and I am very happy with my new purchase tha... ãã£ãšèŠã
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Miaâs service has been exceptional. My replacement blouse arrive in 9 days instead of 4 weeks. She is an asset to your company and I would be happy to recommend your clothing and service.
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Ordered two shirts - one white and one red. When I opened package it had a strong smell, so I had washed red shirt in cold wash by itself. When it finished cycle - shirt came out different colour - cl... ãã£ãšèŠã
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Jamie was very well mannered
Even though I didn't like the outcome, I would have rather returned the item for a full refund. Jamie was very well mannered and I understood that he did the best he could.
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Absolutely appalling business
Absolutely appalling business. No customer service. No response to MULTIPLE emails. Will contact ACCC if no response made by 13/04/26.
2026幎4æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Unhappy buyer
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
ð© olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Communication was very quick and easyâŠ
Communication was very quick and easy thankyou
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Lisa
Hello! Thank you for your satisfaction with our customer service's quick response.
ð Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Miaâs service has been exceptional
Miaâs service has been exceptional. My replacement blouse arrive in 9 days instead of 4 weeks. She is an asset to your company and I would be happy to recommend your clothing and service.
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Paul
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service
I ordered a dress that didnât end up having a size on it when it arrived and didnât fit either, I emailed and was told to reorder another item for a $6 fee and I am very happy with my new purchase that fits perfectly and the fabulous customer service I received from Mia âŠ.. thanks âŠ. Joanne x
2026幎3æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
DearJoanne
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Jamie is great made it very clear aboutâŠ
Jamie is great made it very clear about the process of getting my new item delivered and the requirements
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear customer,
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Helpful staff
Helpful staff! Very communicative and my dress is lovely
2026幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Leeanne
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
ð¬ Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Handling of return items
I needed to return a couple of items that were not up to standard. I messaged to discuss this with someone. Neriah was amazing. She handled my request with speed and efficiency. Then when I couldnât make my discount work she handled that first me too. Thank you so much!
2026幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Kris
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Thank you Midiross fantastic service
Thank you Midiross for you fantastic service when making enquirerâs and responding to my questions in relation to your products. I appreciate all you did for me compensating for my order and offering a fantastic deal to good to refuse and make me one very happy customer x 5 stars all the way x
2026幎2æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Salli
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I am disappointed with my experienceâŠ
I am disappointed with my experience with Midiross and feel its important to share this so others are aware before purchasing.
I spent $289.95 on 5 pieces of clothing after carefully taking my measurements according to their size guide, which indicated I was a Large. When the package finally arrived, I opened it up to an unpleasant smell, 3 of the dresses were far too small, 1 was way to big and the 5th item wasn't even what I ordered, it was a completely different dress.
I contacted customer service asap requesting a full refund, as their website states refunds are available as long as items are unused and not damaged from you as a customer. I was in contact with Mia via email, who assured me that customer satisfaction is important to them, yet the only solution offered was a 15% refund as compensation. As you can imagine, this was extremely frustrating, and the back and forward emails went nowhere. I was told I would need to pay for the return of the clothing.
I was than required to pay an additional $20 just to keep the clothing that does not fit and the incorrect dress and than have replacements sent in a larger size. After waiting another 14 days, the new items arrived, only to find that their sizing is completely out.
At this point I am $310 roughly out of pocket with 10 items of clothes,Ill never wear. This has been a very disappointing and costly expense and I will not be purchasing from Midiross again.
The company need to take more responsibility for refunds, dont put it on their workers. They do what they are told and its not good enough for us customers.
2026幎3æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Michelle
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
ð© olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I got a great result when the item I purchased was a bit small.
I got a great result when the item I purchased was too small. I am getting a larger size for a very small return fee. Jamie was very helpful.
2026幎3æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Linda
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Charlotte was amazing she listened toâŠ
Charlotte was amazing she listened to what i needed and gave me options and then helped through the procedure.
She was very helpful and polite.
I give my experience with Charlotte 10 out 10.
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Rachel
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Where is customer service where is my shopping details for my order ?
Hello
I have now emailed you twice with regard to shipping details for my order number as below
horei16597
I received your mail with confirmation of my order do I need to mail you every day continuously before someone? Customer services? Will get back to me to supply my shipping details. Not feeling happy with your customer service which is surprising reading the reviews to say your service was âawsomeâ please come back to me asap with details about my order. Considering contacting my bank is this a scam company ?
Tomorrow will be set 3 of correspondence from myself. Why is no reply forthcoming?
Suzette Denham
Auckland
New Zealand
Today is 24th March and to date I still have received no shipping or delivery details
Please do not purchase from this company as it is highly looking like a scam company
I will be phoning my bank tomorrow morning to chat to them about fraudulent purchasing activities Any upfront company would have provided shipping and delivery details well before now.
If shipping and tracking info is not provided to me by tomorrow I am putting forward a case for fraudulent purchasing activities this wi be promoted all over trust pilot
Suzette Denham
Auckland
New Zealand
2026幎3æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Sue
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Gingham top
Hello
Happy enough with my top. I did get some $$$ off as it wasnât not khaki as described
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Erin
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The company was so accommodating as IâŠ
The company was so accommodating as I ordered wrong size jacket which was a medium, and they quickly reissued me a Small as it was for my daughter who loved it but was too big for her
2026幎3æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Maria
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great service
I had to return an item, wrong size. The return was handled efficiently and the service I received was very friendly and without any issues.
Thank you
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Melissa
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Awesome customer service
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Christine
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great after purchase service
I am impressed with your level of service. I unfortunately ordered the wrong size for my dress and when I enquired what I could do, it was no problem for you to fix it for me.
2026幎2æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Julie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Charlotte at customer service was soâŠ
Charlotte at customer service was so quick to reply and she offered me options for return
She was polite and an asset to midiross
2026幎2æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Margaret
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
100 best customer service
I can not praise enough the brillant customer service I have received from this company, I ordered some dresses, and they were just not quiet the right size, Jamie went abouve and beyond to assist me, sent me a larger size, no questions asked,
I will be buying many times from this company, and spread tge name around. Just don't get service like this any more.
Thank you Jamie!
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Midiross ããã®åç
Dear Glenyse
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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